LKQ Heavy Truck, Athens

LKQ Heavy Truck, Athens, situated at 1510 US-29, Athens, GA 30601, USA, is a prominent establishment within the "Auto Repair Stations" category, specifically focusing on providing parts for heavy-duty commercial trucks. While the category typically implies repair services, LKQ Heavy Truck primarily functions as a parts supplier, offering a vast inventory of components for Class 5, 6, 7, and 8 trucks. They are a significant player in the heavy truck parts market, part of the larger LKQ Corporation, which is known for its extensive network of salvage and aftermarket parts. Their phone numbers, (706) 548-8888 and +1 706-548-8888, provide direct access for inquiries and part orders.

As a heavy truck parts supplier, LKQ Heavy Truck, Athens operates from a facility designed to store and process a large volume of truck components. The location on US-29 suggests easy access for commercial vehicles and those transporting heavy parts. The environment would typically include a large yard for storing salvage trucks and dismantled vehicles, a warehouse for organized parts inventory, and a sales counter for customer interactions. Given the nature of heavy truck parts, the operations involve meticulous inspection and disassembly of vehicles by trained technicians. Each part is reportedly recorded and photographed before being entered into a nationwide inventory system, which allows them to efficiently locate parts across their extensive network.

The business hours for LKQ Heavy Truck, Athens are typically Monday through Friday from 8:00 AM to 5:00 PM, with Saturdays and Sundays being closed. This aligns with the operational hours of most industrial and commercial parts suppliers, catering to businesses and individuals in the trucking industry.

LKQ Heavy Truck, Athens is a comprehensive source for a wide array of heavy-duty truck parts and components. Their primary service revolves around supplying parts, which can be categorized as:

• Recycled/Used Parts: This is a core offering, involving parts salvaged from heavy-duty trucks that have been acquired, inspected, and dismantled. This includes major components like engines, transmissions, differentials, cabs, hoods, doors, and various smaller mechanical and body parts. They cater to a wide range of heavy truck brands such as Eaton Fuller, Meritor-Rockwell, Caterpillar, Cummins, Detroit, Peterbilt, Freightliner, International, Kenworth, Volvo, Mack, and more.
• Reconditioned and Rebuilt Parts: Beyond simply used parts, they also offer components that have been reconditioned or rebuilt to meet specific performance standards. This can include engines, transmissions, and other critical mechanical parts.
• New Aftermarket Parts: For certain components, they may also offer new aftermarket alternatives that provide a cost-effective solution while maintaining quality. This can include items like cooling system components (radiators, charge air coolers), bumpers, headlights, and other exterior parts.
• Core Purchases: LKQ Heavy Truck also engages in purchasing cores (used major mechanical parts) from individuals and businesses, contributing to the recycling and reconditioning cycle of heavy truck components.
• Vehicle Sales: On occasion, they also sell recycled medium and heavy-duty trucks, including road and day cab tractors, straight trucks, and sometimes specialty models like fire trucks or boom trucks.

Their extensive inventory is a significant feature, allowing them to serve a wide range of needs for semi-trucks and other heavy-duty vehicles. The ability to search and purchase parts, often with VIN numbers for semi-tractors, streamlines the process for customers seeking specific components.

One of the key features of LKQ Heavy Truck, Athens, as part of the larger LKQ network, is its extensive inventory and national reach. This allows them to source hard-to-find parts for various makes and models of heavy trucks. The company emphasizes quality control, stating that their parts go through multiple inspection touchpoints by industry-experienced professionals.

However, customer experiences, as reflected in the provided reviews, present a mixed picture. One positive review highlights "Good parts, good service" and advises having a part number or VIN for efficient service. This suggests that when the right part is identified, the process can be smooth and satisfactory.

Conversely, a negative review raises significant concerns regarding product reliability and warranty claims. The experience described involves purchasing a "rear end" that vibrated from day one, followed by a warranty promise that allegedly wasn't honored when the part failed. The customer's frustration is palpable, citing issues with being told to remove the part themselves due to staffing shortages and then being denied warranty coverage. This review points to potential challenges in:

• Product Quality Consistency: The "vibrated from day one" comment suggests that not all parts may meet initial expectations.
• Warranty Fulfillment: The most significant concern is the alleged failure to honor a warranty, which can severely impact customer trust.
• Customer Service and Communication: The communication around staffing issues and the responsibility for part removal, followed by warranty denial, indicates a breakdown in customer support in this specific instance.

The advice to go to a competitor and the strong "Absolutely do not recommend!!!" statement underscore a critical dissatisfaction. This highlights that while LKQ Heavy Truck aims to provide peace of mind through warranties, the execution of those warranties can be a point of contention for customers.

LKQ Heavy Truck, Athens, generally promotes itself as America's largest supplier of new, used, reconditioned, and rebuilt truck parts. Their value proposition is built on:

• Extensive Inventory: The ability to provide a wide selection of parts for various heavy truck makes and models.
• Competitive Pricing: The goal to offer parts at competitive prices to help customers manage repair costs.
• Warranty: They often promote an "industry leading 180-day warranty on used mechanical parts," aiming to provide confidence in their products. This warranty is a key promotional tool, though its effective application can vary, as illustrated by the negative review.
• Availability and Delivery: A large inventory and a focus on getting customers "back on the road fast" suggest an emphasis on quick part availability and efficient dispatch.

While specific, short-term promotional deals are not provided, their ongoing "promotion" is rooted in their scale, product range, and stated commitment to quality and peace of mind. Customers seeking heavy truck parts are encouraged to utilize the provided contact information to inquire about specific parts, pricing, and current warranty details. Given the mixed reviews, it would be prudent for potential customers to clearly understand the warranty terms and conditions before making a purchase, especially for high-value components.