Lippert Components Inc

Lippert Components Inc, located at 168 S Spruce Ave, Rialto, CA 92376, USA, operates within the broader context of the "Auto Repair Stations" category, although its primary function appears to be as a supplier and manufacturer of components for recreational vehicles (RVs) and trailers, rather than a traditional car repair service facility. For direct communication, Lippert Components Inc can be reached by phone at (909) 873-2325 or via mobile at +1 909-873-2325.

As a key player in the RV and trailer industry, Lippert Components Inc provides essential goods that are integral to the construction, maintenance, and repair of various types of trailers and RVs. This includes a wide array of products such as chassis, axles, slide-out mechanisms, leveling systems, windows, doors, and awnings. Their role in the "Auto Repair Stations" category is primarily indirect, by supplying parts that repair shops or RV owners themselves would use for maintenance and repair, rather than performing vehicle repairs directly for the public at this specific location.

The facility at 168 S Spruce Ave in Rialto, CA, likely serves as a distribution center, warehouse, or a regional office for Lippert Components Inc. Given its business model as a component supplier to manufacturers, dealers, and potentially individual customers through direct orders or repair shops, the environment would be more industrial or commercial rather than a typical retail auto parts store. It would be structured for logistics, warehousing, and potentially limited customer pick-up or support for larger items like awnings or trailer frames. While a public showroom or waiting area might exist, the primary function is geared towards the supply chain of RV and trailer parts. Accessibility would be designed for commercial deliveries and pickups, although individual customers might visit for specific orders or issues related to parts on their RVs.

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Lippert Components Inc is a major manufacturer and supplier for the RV and trailer industry. Their product offerings are extensive and form the backbone of many RVs and trailers. While the Rialto location likely focuses on distribution or specific regional operations, the company's overall portfolio includes:

• Trailer Frames and Chassis: A significant portion of their business, as highlighted by customer feedback, involves manufacturing and supplying frames that underpin many RVs and trailers.

• Slide-Out Mechanisms: Components that allow RVs to expand living space.

• Leveling and Stabilization Systems: Hydraulic or electric systems to level RVs at campsites.

• Awnings: A core product, as mentioned in customer reviews, providing shade and outdoor living space for RVs.

• Axles, Suspension, and Towing Products: Essential components for the safe movement and towing of trailers.

• Windows, Doors, and Entry Systems: Providing access and security for RVs.

• Appliances and Interior Components: Though less emphasized, they also supply various interior parts for RVs.

In terms of services, for an "Auto Repair Station" context, Lippert's services would primarily involve the supply of these components. However, for direct customers, services might include:

• Parts Ordering and Fulfillment: Facilitating the ordering and delivery of specific components.

• Technical Support: Providing assistance to customers or repair shops regarding their products, though customer reviews suggest challenges in this area.

• Warranty Processing: Handling claims related to defects or issues with their manufactured components, which also appears to be an area of customer concern.

It's important to note that while they supply parts for repair, this location does not perform the actual repair work on customer vehicles.

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An objective introduction to Lippert Components Inc, based on the provided customer feedback, reveals certain features and highlights key areas of customer experience. As a large component supplier, they are known to "own the market on trailer frames," indicating a significant market share and presence in the industry. However, customer reviews from this specific location point to significant challenges in customer service and product accountability:

• Supply Chain and Delivery Issues: One customer reported extreme delays in receiving an awning order, with only two of three pieces delivered over a month after the order was placed. There was a lack of clear communication, inconsistent information (parts "shipped" vs. "still at the warehouse"), and no tracking numbers provided. This indicates potential issues with order fulfillment and logistics at this location or within their system.

• Poor Customer Service Accessibility: The same customer noted being unable to get answers from customer service because they were "not on the repair order," suggesting rigid and unhelpful customer service policies that hinder problem-solving for end-users relying on repair shops.

• Warranty and Product Quality Concerns: Another critical review highlights a severe structural issue with a "2015 Attitude toy hauler frame" that "twisted and cracked at the axle hangers." Despite the severity, Lippert reportedly denied warranty coverage, stating the issue was outside the "1 year warranty period." This raises significant concerns about product durability, the company's warranty policy, and their willingness to stand behind their products, particularly for critical components like frames that affect safety.

• Perceived Lack of Accountability: Both reviews share a common theme of customers feeling that Lippert Components Inc lacks accountability for product issues or service failures. The phrase "they feel they can get away with building cheap trailers and not standing behind them" reflects a deep customer dissatisfaction regarding perceived corporate responsibility.

These features, specifically the reported negative customer experiences, suggest that while Lippert Components Inc is a dominant supplier in its field, end-users may encounter challenges with post-purchase support, warranty claims, and the reliability of their product delivery system when dealing with certain orders or product issues.

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As a business primarily operating in the B2B (business-to-business) space, and also serving the aftermarket, Lippert Components Inc's promotional activities would typically involve showcasing their extensive product line, technological innovations, and industry dominance to manufacturers and dealers. For individual consumers or repair shops, their "promotional information" would largely be based on the necessity of using their parts due to their market share (e.g., being the "supplier that was on our trailer").

For local users in Rialto, CA, or repair shops sourcing parts from Lippert Components Inc, it is crucial to:

• Verify Compatibility: Ensure precise part numbers and compatibility for any required components.

• Understand Warranty Terms: Thoroughly review and understand the warranty periods and coverage for all Lippert products, especially high-value or critical components like frames and awnings. Retain all purchase and service records.

• Communicate Clearly: For orders placed through repair shops, ensure your name and contact information are clearly associated with the order to avoid customer service access issues.

• Expect Potential Delays: Be prepared for potential shipping or delivery delays based on past customer experiences, particularly for specialized or back-ordered items.

• Document Everything: Keep detailed records of all communications, order confirmations, tracking numbers (if provided), and delivery receipts. Photograph any product issues or damages immediately upon receipt.

While Lippert Components Inc is an indispensable supplier for many RV and trailer parts due to its market position, customers should approach dealings with a clear understanding of their processes, particularly concerning order fulfillment and warranty support, based on the documented customer experiences.