Lee Family Auto Repair

Lee Family Auto Repair, located at 465 11th St in Palisades Park, New Jersey (NJ 07650), is a local Auto Repair Station that has garnered positive feedback for its efficient service, fair pricing, and honest approach to vehicle maintenance and repair. You can contact them at (201) 482-4113 or their mobile number +1 201-482-4113. Based on customer reviews, Lee Family Auto Repair appears to prioritize customer comfort and provide quality automotive services.

The environment at Lee Family Auto Repair is described positively by customers. The presence of a "waiting room with a TV and coffee" suggests a comfortable and accommodating space for customers while their vehicles are being serviced. Additionally, the availability of "comfortable waiting room with WiFi" indicates an understanding of the need for connectivity and productivity or relaxation for waiting customers. One reviewer also noted that "the garage is clean and well organized," which often reflects a professional and meticulous approach to their work.

Lee Family Auto Repair offers a range of automotive services, as indicated by the customer reviews. These likely include:

• Oil Changes: They are equipped for quick and efficient oil changes, as one customer was accommodated for a last-minute service and had it completed in a timely manner (35 minutes despite other cars being in the shop).
• Transmission Flushes: A customer specifically had a transmission flush performed on a 2019 Hyundai Ioniq Plug-in Hybrid, which resolved a recurring issue with the dual-clutch transmission. This suggests expertise in handling specific vehicle needs beyond basic maintenance.
• General Automotive Repair: While not explicitly detailed, the fact that they performed a significant service like a transmission flush indicates their capability to handle more complex mechanical work beyond routine maintenance.
• Hybrid Vehicle Service: The successful transmission flush on a Hyundai Ioniq Plug-in Hybrid suggests experience with servicing hybrid vehicles, which often require specialized knowledge and fluids.
• Fluid Checks and Replacements: The transmission flush involved the use of a specific fluid ordered directly from Hyundai, highlighting their attention to detail and use of appropriate products.

Several key features stand out for Lee Family Auto Repair, based on the consistent positive feedback from their customers:

• Fast and Efficient Service: Customers have noted the speed of their service, with an oil change being completed in 35 minutes even with other vehicles in the shop. They also accommodated a last-minute request promptly.
• Fair Pricing: Multiple reviews mention "very fair prices" and highlight the honesty of the mechanics in not overcharging customers.
• Honest and Meticulous Work: Customers trust their diagnoses and the quality of their work, with one reviewer stating, "Finding an honest mechanic who actually does the work is hard enough. Finding one that isn't into gouging its customers is even more difficult." They are also described as "meticulous."
• Comfortable Waiting Area: The provision of a waiting room with a TV, coffee, and WiFi demonstrates a focus on customer comfort and convenience.
• Use of Quality Parts and Fluids: Their willingness to order specific fluids directly from the manufacturer (Hyundai in one case) indicates a commitment to using the correct and high-quality materials for the vehicle.
• No Upfront Payment for Special Orders: Ordering a specific transmission fluid without requiring upfront payment showcases their trust in their customers.
• Clean and Organized Garage: A well-maintained and organized workspace often translates to a more efficient and careful approach to vehicle service.
• Attentive and Respectful Staff: The staff is described as "attentive and respectful," contributing to a positive customer experience.
• Accommodation of Last-Minute Appointments: Their willingness to take in a customer for an oil change without prior notice highlights their flexibility and customer-oriented approach.

Currently, there is no specific promotional information available for Lee Family Auto Repair based on the provided customer reviews. However, auto repair stations often employ various promotional strategies to attract and retain customers. These might include:

• Discounts on first-time services: To encourage new customers to try their shop.
• Package deals: Combining services like oil changes with tire rotations or inspections at a reduced price.
• Seasonal specials: Offering discounts on services relevant to the time of year, such as winterization or AC checks.
• Loyalty programs: Rewarding repeat customers with discounts or exclusive offers.
• Referral bonuses: Providing incentives for existing customers who refer new clients.

To inquire about any current promotions or to schedule a service, it is recommended to contact Lee Family Auto Repair directly at their provided phone numbers. Local residents may also find it beneficial to visit their location to get a feel for their facility and speak with the staff in person.

In conclusion, Lee Family Auto Repair in Palisades Park, NJ, appears to be a highly recommended Auto Repair Station known for its honest and meticulous service, fair prices, and comfortable customer amenities. The positive reviews highlight their efficiency, the quality of their work (including specialized services like transmission flushes on hybrid vehicles), and their commitment to customer satisfaction. For local users seeking a reliable and trustworthy mechanic who provides a pleasant service experience, Lee Family Auto Repair seems to be an excellent choice.

For residents of Palisades Park and the surrounding areas, Lee Family Auto Repair offers a convenient location and a reputation for integrity and quality work. The fact that customers praise their honesty and fair pricing is particularly valuable in the auto repair industry. The added comfort of a waiting room with TV and WiFi makes the service experience more pleasant. Whether you need a routine oil change or a more complex repair, Lee Family Auto Repair seems well-equipped to handle your needs with professionalism and care.

To learn more about their full range of services, hours of operation, or to ask about any current promotions, contacting Lee Family Auto Repair at (201) 482-4113 is recommended. The positive experiences shared by other customers suggest that you can expect attentive service and quality workmanship at this local auto repair shop.