LaFontaine Kia Ypsilanti Service Center

I had a very unfortunate experience at the kia service at the Ypsilanti/Ann Arbor Location the past couple of months. I feel I was taken advantage of for being a woman with minimal car knowledge. My 2015 KIA started to have numerous problems after hitting 80,000 miles. My car first came for a repair for the flex pipe. The flex pipe was fixed for a pretty hefty price and I was informed a light had come on for an oxygen sensor that they explained was an easy fix. I then took the car to a local auto shop to get the sensor replaced as KIA recommend. When I picked up my car from KIA I drove off the lot and the antenna flew off my car into the road. I contacted KIA immediately and they brushed it off and said my car was just old. Once I advocated for myself they were able to fix the antenna for free as it was fine before I brought my car in. When I picked it up the said they had never seen anything quite like that happen before. After replacing the sensor multiple times (as kia recommended) and the fix being unsuccessful the local car shop refunded me and recommended I bring the car back to KIA. Once the car returned I explained what happened and KIA replaced the sensor for a third time and the fix was unsuccessful. I was still charged for this sensor before I brought up that I shouldn’t be paying for car repairs that are not fixing the problem. They then explained some ideas they had of what could be the issue but could not give a definitive answer. They spent weeks searching for a problem before finally reaching out and explaining the issue may be the PCM. They explained that it would be a laborious job and I would have to pay the bill even if it was not the correct fix. I then waited over a week for the part to come in and when it was finally installed they said the car was all good to go. I picked up the car paid the large bill and drove it 10 miles before the light came back on. When I returned to the dealership I had to wait for hours before they let me know there was a new problem with the car. When I requested a refund they put the old PCM back in a record 30 minutes but I was initially charged over $500 for multiple hours of labor on that same part. While I was able to walk away with a refund I wasted weeks at the dealership for my car to not be fixed and to be taken advantage of. I do not feel the pricing I was give for my repairs was fair. This was made very apparent when the laborious repair of the PCM was completed in 30 minutes once I demanded a refund. I wanted to write this review to let others know about my unfortunate experience and urge you to take your car somewhere else. Throughout this very unfortunate experience the manger never talked to me once about all the issues that were popping up with the service.

Dec 21, 2024 · haley bell

Had an appointment on Monday @12:30 to have my sunshade fixed. They said it would be 2-3 days (which is crazy, but, whatever) Day 3 rolls around and no update. Called to check and it's now Thursday and they HAVEN'T EVEN LOOKED AT MY CAR. Oh, and they don't have any "loaner cars" available. They are acting like they are doing me a favor when my repair is covered under warranty. Terrible service, piss poor attitude, couldn't care less about customer satisfaction. Definitely going elsewhere for everything here on out.

Sep 12, 2024 · Christine Marie

I took my car there for the anti-theft recall. The work was done in the time frame expected and they even washed my car. In particular, service advisor Kay was exceptional with his customer service. He was very personable and I didn't feel like I was just another work order coming through the door.

Jun 27, 2024 · Edward Brewer

Great service and really attentive staff. Harpreet is the service manager and he went above and beyond to make sure I had the best experience. He kept me updated on the status of my vehicle and explained everything to me in detail, and made me feel comfortable as someone who doesn't know a lot about car maintenance. The complimentary car wash was a nice touch, and the waiting area is really nice to get some work done while you wait, although I wasn't waiting for long since they work quick here!

Jun 30, 2023 · Kiran Gafa

Ladies, please don't go here! As a woman, I was taken advantage of and they overcharged me for $300.

Dec 27, 2024 · Aazhane Hearon

I am totally happy with my recent 5,000 mile service for my 2025 KIA Carnivale. An appointment was available the day after I called and the car was ready at the tome promised. The service advisor was friendly and respectful and the cost was reasonable.

Mar 28, 2025 · Bob M

Always professional service. Kay the service representative is helpful and knowledgeable of car maintenance.

Mar 15, 2025 · Sharon Greene