Kuhlman Auto Sales

For local users in and around Ottawa, Ohio, considering Kuhlman Auto Sales, located at 11548 OH-613, Ottawa, OH 45875, for their auto repair needs, it is crucial to be aware of recent customer experiences as reflected in online reviews. While Kuhlman Auto Sales operates within the Auto Repair Stations category, providing services and potentially selling goods related to vehicle maintenance and repair, the available feedback raises significant concerns regarding their business practices, communication, and quality of service.

One customer recounts a particularly troubling experience involving a simple spark plug replacement. According to the review, despite the initial service request, the customer did not receive a bill for approximately six months. When the bill finally arrived, it included an unexplained interest charge. The customer's inquiry about the delay in billing was met with a vague explanation referencing "COVID." More seriously, this reviewer alleges that Kuhlman Auto Sales performed "unauthorized work" without contacting them for approval, leading to an unexpectedly high bill months later. The reviewer concludes by stating that "Seems like Kuhlmans needs to learn how to run a business," indicating a profound level of dissatisfaction with their overall experience.

Another customer shared a similarly negative experience involving a request for a wheel alignment, a few minor repairs, and a general vehicle check-over for a pickup truck. This reviewer reported an exceptionally long turnaround time, with Kuhlman Auto Sales keeping the truck for over a month without providing any updates. It was only when the customer insisted on retrieving their vehicle, regardless of its repair status, that the shop indicated it would be ready the following day. This lack of proactive communication and extended service duration is a significant point of concern for anyone needing timely vehicle repairs.

The billing process for this second customer also appears to have been problematic. Upon picking up the truck, no bill was prepared. Despite assurances that a bill would be sent in the following weeks, the customer did not receive one. Instead, they received a phone call on a Sunday afternoon, characterized by a "really poor attitude," demanding immediate payment. While the customer promptly paid the following day, the unprofessional communication style is noteworthy.

Most alarmingly, this second reviewer details a complete failure to perform the requested repairs. Upon receiving their truck, they discovered that "NONE of the small repairs were completed," and the "front axle still wasn’t aligned," directly contradicting the initial service request. Furthermore, the customer found a severely rusted spring shackle hanger on the front axle, which they suspect was pre-existing but should have been identified during the "check over." The reviewer goes so far as to suspect that the truck "never moved from the spot were it was dropped off," raising serious questions about whether any actual work was performed despite the month-long possession and subsequent payment demand.

Despite the overwhelmingly negative experiences, the second reviewer does mention that the staff at Kuhlman Auto Sales were "really polite face to face." This highlights a potential disconnect between the initial in-person interactions and the subsequent service delivery, communication, and billing practices. The reviewer expresses disappointment, stating, "I’m pretty disappointed and I wanted to like Kuhlman’s. ... So I don’t know what went wrong." This suggests that while initial impressions might be positive, the actual service experience can be significantly flawed.

Given the serious nature of the complaints detailed in these reviews, local users should exercise extreme caution when considering Kuhlman Auto Sales for their auto repair needs. The issues raised include:

• Excessive delays in billing.
• Imposition of unexplained charges (interest).
• Performance of unauthorized work.
• Extended repair times without communication.
• Failure to complete requested repairs.
• Poor and unprofessional communication regarding billing.
• Potential oversight of critical safety issues (severely rusted part).
• Questions regarding whether any work was actually performed.

These are significant red flags for any Auto Repair Station. Trustworthiness, transparent communication, timely service, and accurate repairs are fundamental expectations when entrusting a vehicle to a repair shop. The experiences described by these customers suggest that Kuhlman Auto Sales may fall short in these critical areas.

At this time, there is no positive information or any indication of promotional offers available in the provided text. The absence of any positive feedback further underscores the concerns raised by the negative reviews. Local users seeking auto repair services in Ottawa, OH, are strongly advised to consider these recent experiences and potentially seek alternative auto repair stations with more consistent positive feedback regarding their service quality, communication, and billing practices. It would be prudent to conduct further research and perhaps seek recommendations from other local residents before entrusting their vehicle to Kuhlman Auto Sales.

In conclusion, based on the available customer reviews, Kuhlman Auto Sales in Ottawa, OH, appears to have significant issues related to service delivery, communication, billing, and potentially the quality of repairs. Local users should be aware of these serious concerns and carefully consider their options before choosing this establishment for their auto repair needs. The negative feedback highlights potential risks associated with unauthorized work, billing discrepancies, extended delays, lack of communication, and failure to complete requested services. It is recommended to proceed with caution and explore alternative auto repair stations in the area with a more established record of positive customer experiences.