Kraken Auto & Collision Inc.

Kraken Auto & Collision Inc. is a comprehensive automotive service provider located in Ronkonkoma, New York. Established in 2016 as Kraken Towing & Recovery Inc., the company expanded its operations significantly in June 2018 by taking over an established auto body facility in Ronkonkoma. This evolution has allowed Kraken Auto & Collision Inc. to become a full-spectrum auto repair station, specializing in both routine mechanical repairs and extensive collision services. They are committed to providing top-quality automotive care for residents and businesses in Ronkonkoma and the surrounding towns, with a strong emphasis on customer satisfaction and reliable service.

While the initial prompt mentions "storage," it's important to clarify that Kraken Auto & Collision Inc. primarily operates as an auto repair and collision center. While they may offer temporary vehicle storage as part of their towing and repair processes, their core business is focused on vehicle maintenance, repair, and bodywork, not general self-storage services.

Kraken Auto & Collision Inc. operates as a modern auto repair and collision facility, designed to handle a wide array of automotive needs. As an NYS-Certified Auto & Collision Repair facility, their environment would be equipped with the necessary infrastructure for both mechanical and bodywork. This implies multiple repair bays, heavy-duty lifts, and specialized tools for tasks ranging from intricate engine diagnostics to comprehensive frame straightening and painting. The collision center aspect means they possess advanced equipment for auto body repair, including paint booths, dent removal tools, and frame machines to restore vehicles to their pre-accident condition.

The company prides itself on creating a welcoming atmosphere for its customers, offering amenities such as fresh coffee and beverages. This indicates an attention to customer comfort within their waiting area, reflecting their commitment to a positive service experience.

Kraken Auto & Collision Inc. provides a broad spectrum of services, making them a versatile choice for vehicle owners. Their offerings span from routine maintenance to complex repairs and specialized bodywork:

• Auto Repair Services: This includes general mechanical repairs for all makes and models of cars and light trucks. Services range from basic maintenance like oil changes and tune-ups to more complex engine service and electrical repairs.
• Collision Repair: As the "Collision Inc." in their name suggests, this is a core service. They handle everything from minor dents and scratches to major accident damage, including metal fabrication, frame straightening, and refinishing services. They are equipped for comprehensive auto body work.
• NYS Inspection: Performing official New York State safety and emissions inspections to ensure vehicles meet state requirements.
• Brake Services: Comprehensive brake repair and maintenance, including pad and rotor replacement, and addressing anti-lock braking system issues.
• Tire Services: Sales, mounting, balancing, and rotation of tires, ensuring optimal performance and safety.
• Transmission Repair: Expert diagnosis and repair of vehicle transmissions.
• Suspension Repair: Maintenance and repair of suspension systems for improved ride comfort and vehicle handling.
• Air Conditioning Repair: Full-service diagnosis and repair of vehicle HVAC systems.
• Battery Replacement: Testing and replacement of automotive batteries.
• Diesel Engine Repair: Specialized services for diesel-powered vehicles, indicating a broader range of technical expertise.
• Muffler & Exhaust Service: Repair and replacement of exhaust system components.
• Headlight & Taillight Services: Repair and restoration of vehicle lighting systems.
• Glass Repair: Addressing issues with vehicle glass, including windshields and windows.
• Towing Services (Light and Heavy Duty): This was their original core business, and they continue to offer 24-hour towing, roadside assistance, spare tire changes, heavy-duty towing, specialty tow services, heavy equipment towing, and recovery towing across Suffolk and Nassau County and the Tri-State Area.
• Truck and Auto Detailing: Offering services such as complimentary auto washes, interior detailing, and exterior detailing to keep vehicles looking their best.
• Aftermarket Services: Including vehicle wraps, rims & tires, and rim refinishing services for customization and enhancement.

Kraken Auto & Collision Inc. stands out in the auto repair and collision industry due to several key features:

• Dual Specialization: Their expertise in both auto mechanical repair and comprehensive collision repair is a significant advantage. This allows customers to address a wide range of vehicle needs under one roof, simplifying the repair process, especially after an accident that requires both bodywork and mechanical fixes.
• Family Owned and Operated: Being a family-owned and operated business often translates to a more personal approach to customer service, with a strong focus on building long-term relationships and trust within the community.
• Experienced Mechanics: The company emphasizes that their team of experienced mechanics possesses the "skills and expertise to diagnose and repair any issue," ensuring high-quality workmanship.
• Quality Parts and Equipment: Kraken Auto & Collision Inc. states they use "only the highest quality parts and equipment," which is crucial for ensuring the durability and safety of repairs.
• Strong Customer Satisfaction: Public reviews often highlight the friendliness, efficiency, and honesty of their staff, particularly mentioning individuals like "Scott" and "Jonathan R." Their commitment to customer satisfaction is frequently praised, with many customers noting the fair and reasonable pricing.
• Comprehensive Towing Services: Their roots in towing and recovery mean they offer robust and reliable 24/7 towing services for both light and heavy-duty vehicles, including specialized recovery, which is a critical support service for their collision center.
• "One-Stop Shop" Convenience: For local users, the ability to get towing, collision repair, mechanical repair, and even detailing done at a single location offers immense convenience and peace of mind.

While specific ongoing promotional campaigns are not always visible in general public listings, Kraken Auto & Collision Inc. primarily leverages its comprehensive service offerings and strong customer satisfaction for promotion. Their online presence, including their website, prominently lists all their services, making it easy for potential customers to understand their full capabilities.

Customer testimonials play a significant role in their promotional efforts. Reviews frequently praise their honesty, reliability, and the quality of their work. Phrases like "Friendly, reliable, accurate and most cost effective service," "Great, reliable and honest service. Reasonable prices and done right the 1st time," and "Excellent service!! Scott was super friendly, efficient and thorough!" consistently appear, reinforcing their reputation.

The availability of an "After Hours Drop Off" and "Car Rentals" (likely through partnerships) also serve as promotional features, highlighting their commitment to customer convenience. For local users in Ronkonkoma, Kraken Auto & Collision Inc. positions itself as a dependable and versatile automotive partner, capable of handling everything from an unexpected breakdown and collision repair to routine maintenance, all delivered with a focus on professional and honest service.