Kickin Glass

Kickin Glass, an "Auto Repair Station" located at 375 S Perkey Rd, Charlotte, MI 48813, USA, specializes in providing high-quality auto glass repair and replacement services to the local community and surrounding areas. They can be contacted by phone at (517) 202-8586 or mobile at +1 517-202-8586. While the broader category is "Auto Repair Stations," Kickin Glass distinguishes itself by focusing specifically on vehicle glass, offering expert solutions for windshields, side windows, and rear windows.

The provided address, 375 S Perkey Rd, appears to be a location that could accommodate a shop or a base for mobile services. While explicit details about the physical shop environment (e.g., waiting room amenities, cleanliness, size) are not given, the strong emphasis on "option to pull up to the shop or he will come straight to you" points to a flexible and customer-centric approach. This highlights a key aspect of their operational environment: they bring their services to the customer, greatly enhancing convenience and accessibility. This mobile service capability means that customers might not even need to visit a physical shop, as repairs can often be performed at their home or workplace. For customers who choose to visit the shop, it can be inferred that it is equipped to handle professional auto glass installations and repairs, ensuring a proper working environment for the technicians.

Kickin Glass focuses exclusively on auto glass, ensuring specialized expertise in this critical area of vehicle maintenance and repair. Their services are designed to address various types of damage to vehicle glass, providing both repair and replacement solutions. Key services would include:

• Windshield Repair: This involves fixing small chips and cracks in the windshield to prevent them from spreading, often using resin injection. This is typically a quicker and more cost-effective solution than replacement.
• Windshield Replacement: For more extensive damage, such as large cracks, shattered glass, or damage impacting the driver's line of sight, a full windshield replacement is performed. This involves removing the damaged windshield and installing a new one according to manufacturer specifications.
• Side Window Replacement: Repair and replacement of car side windows, which can be damaged due to impacts, theft, or mechanism failures.
• Rear Window (Back Glass) Replacement: Replacement of the back window of a vehicle, which can also be damaged in various ways.
• Mobile Auto Glass Service: A standout feature, as mentioned by customers, is their ability to come directly to the customer's location. This "straight to you" service offers unparalleled convenience, saving customers time and effort.
• Assistance with Insurance Claims: Many auto glass companies assist customers with the insurance claims process, helping them navigate paperwork and directly billing insurance providers. While not explicitly stated, this is a common practice in the auto glass industry and often a valuable service.

Their specialization ensures that the technicians are highly proficient in handling different types of auto glass and vehicle models, utilizing the appropriate tools and techniques for safe and durable repairs.

Kickin Glass distinguishes itself with several notable features that consistently receive high praise from customers:

• Exceptional Customer Service: This is a recurring theme in the reviews. Customers highlight "Great customer service," indicating a friendly, responsive, and attentive approach from the staff, particularly Bill, who is thanked by name. This personalized service significantly enhances the customer experience.
• High Quality of Work: Customers consistently laud the "even better quality of work!" and describe the results as "perfect and beautiful." This commitment to craftsmanship ensures that repairs are not only functional but also aesthetically pleasing, meeting or exceeding customer expectations.
• Efficiency and Speed: The ability to be "in and out in 10 minutes" for a tire patch (though the focus is on glass, this review might refer to a general quick service ability or a misattribution of service, but indicates overall efficiency) and completing work "faster" than competitors are significant advantages. This speed minimizes inconvenience for customers.
• Professionalism and Proficiency: Customers describe the service as "proficient professional," suggesting that the technicians are skilled, knowledgeable, and carry out their work with competence and a high degree of expertise.
• Convenient Mobile Service: The "option to pull up to the shop or he will come straight to you" is a major competitive advantage. This mobile service eliminates the need for customers to travel, providing flexibility and convenience, especially for those with busy schedules or undrivable vehicles.
• Competitive Pricing: A customer explicitly states that the quote from Kickin Glass was "better" than a competitor like Safelite, indicating that they offer competitive and potentially more affordable pricing for their high-quality services.

The overwhelmingly positive sentiment, with a customer wishing they "could give more stars," underscores a strong reputation built on reliability, quality, and customer-centric service.

While explicit "promotional offers" are not detailed in the provided information, the customer reviews themselves serve as powerful promotional content. The positive testimonials highlight the core value propositions that Kickin Glass offers, which act as ongoing reasons for customers to choose their services:

• Value for Money: The combination of "better" pricing than competitors and "better quality of work" creates a strong value proposition. Customers are getting superior service at a potentially lower cost.
• Exceptional Customer Experience: The emphasis on "Great customer service" and accommodating needs (e.g., quick service for a parent with a child) is a key differentiator that fosters customer loyalty and positive word-of-mouth.
• Convenience of Mobile Service: The "we will come to you" feature is a significant draw, especially for auto glass services where driving with a damaged windshield can be unsafe or inconvenient.
• Reliability and Trust: The professional and proficient work, combined with the positive customer feedback, builds trust, encouraging new customers to choose Kickin Glass.

Businesses like Kickin Glass often leverage their positive customer reviews as their primary promotional tool. They might also offer specific discounts on certain types of glass replacement, or perhaps special rates for fleet services. For the most current and specific promotional information, contacting Kickin Glass directly via their provided phone numbers is recommended.