Keystone Automotive - Elkhart

Keystone Automotive - Elkhart, located at 1900 Whirlpool Dr in La Porte, IN 46350, USA, operates as an auto parts store serving the local community and surrounding areas. As part of the broader Keystone Automotive network, which is now a segment of LKQ Corporation, this location likely provides a variety of automotive parts, accessories, and potentially auto body supplies to individuals, repair shops, and other businesses in the region. While the provided information includes a phone number ((888) 540-8609 or +1 888-540-8609) and an address in La Porte, Indiana, it also contains a significant piece of customer feedback that warrants careful consideration for prospective users.

One customer review expresses extreme dissatisfaction with their experience at Keystone Automotive - Elkhart. The reviewer, Gavin Mcneilage, recounts waiting for a part for ten days only to be informed that it was not available. Furthermore, they allege difficulties in receiving a refund of $90 paid in cash, despite having a receipt. The review characterizes the service as "terrible" and the business as "unreliable" with "poor customer service," strongly recommending against using them and stating that "they care about the money." This negative feedback raises concerns about potential issues with order fulfillment, inventory management, and customer service, particularly regarding refunds.

In contrast to a detailed description of services or environment, the second piece of information is a practical tip for locating the store: "Look for the sign that says LKQ, and it'll be around the back of the building." This suggests that Keystone Automotive - Elkhart shares a facility or is located within the premises of an LKQ Corporation location in La Porte. LKQ is a well-known provider of automotive parts, including recycled and aftermarket components. This location detail is crucial for customers attempting to find the specific storefront.

Given the limited and somewhat contradictory nature of the information, providing a comprehensive overview of the environment, services, and features requires careful interpretation. As an auto parts store operating under the Keystone Automotive banner and associated with LKQ, it is reasonable to expect that they offer a range of automotive parts. These typically include:

• Aftermarket Auto Parts: Keystone Automotive is a major distributor of aftermarket auto parts, which are parts manufactured by companies other than the original vehicle manufacturer. These parts often provide a cost-effective alternative to OEM (Original Equipment Manufacturer) parts.
• Auto Body Parts: Given the potential association with LKQ, they might also offer auto body parts, which could include items like bumpers, fenders, hoods, lights, and mirrors, catering to collision repair needs.
• Mechanical Parts: This would encompass a wide array of components necessary for the functioning of a vehicle, such as brakes, filters, belts, hoses, engine components, suspension parts, and more.
• Accessories: They might also stock various automotive accessories, including floor mats, seat covers, car care products, and performance upgrades.

The environment of Keystone Automotive - Elkhart is likely a retail space where parts are displayed and available for purchase. Being located "around the back of the building" of an LKQ facility suggests that it might not have a prominent storefront on the main road. Customers should be prepared to look for the LKQ signage to find the specific location of Keystone Automotive. The internal environment would likely include parts counters where customers can inquire about and purchase items, as well as storage areas for the extensive inventory of auto parts.

Features of Keystone Automotive - Elkhart, based on its affiliation and general nature of auto parts stores, could include:

• Wide Selection of Parts: As part of a large network, they likely have access to a vast inventory of both aftermarket and potentially recycled auto parts through LKQ.
• Potential for Competitive Pricing: Aftermarket parts are often more affordable than OEM parts, and LKQ is also known for its offerings in recycled auto parts, which can provide further cost savings.
• Knowledgeable Staff: Typically, auto parts stores employ staff who can assist customers in identifying the correct parts for their vehicles. However, the negative review raises concerns about the quality of customer service at this specific location.
• Business-to-Business Services: Auto parts stores often cater to professional mechanics and body shops, potentially offering wholesale pricing or specialized services for these customers.

Regarding promotional information, the provided text does not contain any details about current specials or discounts offered by Keystone Automotive - Elkhart. Auto parts stores often run promotions on specific parts, offer seasonal discounts, or provide deals to trade customers. To obtain information about any current promotions, local users are advised to contact Keystone Automotive - Elkhart directly at (888) 540-8609 or +1 888-540-8609. They may also have information available on the LKQ Corporation website or at the physical location in La Porte.

In conclusion, Keystone Automotive - Elkhart in La Porte, Indiana, is an auto parts store located within or near an LKQ facility, specializing in the distribution of automotive parts, likely including aftermarket and potentially recycled options. While the potential for a wide selection and competitive pricing exists due to its affiliation, a significant customer review raises serious concerns about the store's customer service, order fulfillment, and refund processes. Prospective customers should be aware of this feedback and consider it when deciding to do business with this location. To find the store, look for the LKQ sign and proceed to the back of the building. For information on available parts, services, and any current promotions, contacting them directly is recommended. Due to the conflicting signals from the limited information, proceeding with caution and verifying service quality directly may be prudent for local users.