JL Custom Auto

This introduction provides an objective overview of **JL Custom Auto**, located at **96 Hartley Rd, Goshen, NY 10924, USA**, within the platform category of **Auto Repair Stations**. It is crucial to note that the information presented here is derived directly and solely from the provided customer reviews, which contain serious allegations and warnings about the business's operations and service quality. Potential customers should exercise extreme caution and conduct thorough due diligence before considering any engagement with this establishment.

Based on the customer reviews, the described **environment** of JL Custom Auto suggests a facility that may operate outside standard industry practices and regulatory compliance. While a physical auto repair shop typically implies a professional and equipped workspace, the reviews depict an environment where questionable practices allegedly occur. Accusations of holding cars "hostage," fluctuating prices, and the installation of used or incorrect parts suggest a lack of transparent and ethical operation within the service bays. The reviews also raise concerns about the legality of the business's operation, stating it is an "unregistered auto repair shop" and "NOT registered with NYS DMV as an Auto Repair Facility, which is required in NYS." This directly impacts the perceived professionalism and trustworthiness of the physical environment, as it indicates a facility that may not adhere to state-mandated standards for auto repair.

The **services** allegedly provided by JL Custom Auto, as detailed in the negative customer reviews, are described as highly problematic and potentially fraudulent. While an auto repair station typically offers services like brake replacement, diagnostics, and general maintenance, the reviews describe a significantly different reality. Allegations include:

• **Improper Repairs:** Customers reported that brakes were not installed properly and used rotors were installed instead of new ones, leading to immediate safety concerns and the need for subsequent repairs by a registered mechanic to pass inspection.
• **Theft/Swapping of Parts:** A serious accusation is that a new battery was allegedly stolen and replaced with an older, used battery, indicated by a mismatched serial number. This suggests a pattern of replacing customer's new parts with old or inferior ones.
• **Deceptive Practices Regarding Vehicle Condition and Inspection:** In one instance, a customer reported that the "CHECK ENGINE LIGHT BULB was taken out to cover up the 6 codes the car was throwing" on a vehicle purchased from them. Furthermore, an inspection sticker was allegedly pulled from another vehicle, and later removed completely when the car was returned, revealing the business is not an authorized inspection site and potentially operating illegally in this regard.
• **Fluctuating and Inflated Pricing:** Customers claim that prices "fluctuate depending on their mood" and that they were compelled to pay "over $1150 for my $800 invoice" to retrieve their vehicle.

The **features** that emerge from the customer feedback about JL Custom Auto are predominantly negative and serve as stark warnings. Key features, as described by customers, include:

• **Lack of Registration/Legality:** A critical feature, repeatedly emphasized, is the alleged lack of proper registration with the NYS DMV as an Auto Repair Facility. This means the business may not be legally authorized to perform mechanical and/or body repairs in New York State.
• **Dishonest and Untrustworthy Practices:** Allegations of holding cars "hostage," charging arbitrary prices, installing used parts as new, stealing customer's parts (like batteries), and concealing vehicle faults (like removing check engine light bulbs) point to a severe lack of honesty and trustworthiness.
• **Poor Workmanship and Safety Concerns:** Descriptions of improperly installed brakes and the need for subsequent repairs by a registered mechanic highlight significant concerns regarding the quality and safety of their work.
• **Deceptive Ownership/Alias Usage:** The mention of the owner using different names (Juan Rodriguez / Ramon / Jey Rodriguez) and one of the positive reviews being an "alias Jey Rodriguez" for the owner, suggests an attempt to obscure identity or manipulate online reviews.
• **Customer Service Issues:** While not explicitly detailed, the acts of holding cars hostage and the alleged deceptive practices strongly imply a negative and uncooperative customer service experience once issues arise.

Given the nature of the customer reviews, any **promotional information** for JL Custom Auto is critically undermined by the serious allegations presented. The information provided in the reviews serves more as a consumer alert than traditional promotional content. Instead of highlighting positive aspects, the reviews urge potential customers to "Stay away from this place" and warn that it "will only cost you time and money." The reviews actively encourage individuals who believe they have been victims to file formal complaints with the NYS DMV (using form VS35) and the Better Business Bureau. The phone numbers, **(845) 458-1796** and mobile **+1 845-458-1796**, are provided as contact points, but in the context of these reviews, they might be used by individuals seeking to address issues rather than initiate new service. Therefore, based on the provided information, any 'promotional' aspect is inverted, functioning as a strong deterrent to potential customers.

In conclusion, while categorized as an "Auto Repair Station," the customer reviews for JL Custom Auto in Goshen, NY, present a highly concerning picture of its operations. The environment appears to be associated with alleged unregistered activity, the services are described as improper and deceptive, and the key features reported are a severe lack of trustworthiness, poor workmanship, and alleged illegal business practices. Potential customers are strongly advised to heed the warnings within these reviews and to verify the business's registration and reputation with relevant authorities before considering any form of service.