Jesse Auto Electric

Jesse Auto Electric is an establishment located at 11231 Main St, Los Angeles, CA 90061, USA. While the provided information categorizes it under "Auto Repair Stations," the customer reviews explicitly detail services related to auto electrical components, specifically alternators. This indicates that Jesse Auto Electric likely specializes in vehicle electrical systems, acting as both a supplier of parts and potentially offering installation services. They can be contacted by phone at (323) 693-8596 or via mobile at +1 323-693-8596, serving the Los Angeles community with their specialized automotive electrical needs.

As an auto electrical shop, Jesse Auto Electric's environment would typically be a functional workshop space designed for diagnosing and repairing vehicle electrical issues. This would include a garage area equipped with tools specific to electrical systems, such as diagnostic equipment, multimeters, and specialized tools for alternator and starter repair or replacement. Customer waiting areas in such specialized shops can vary in size and amenities. Based on one customer's feedback, the waiting space is noted to be small, fitting "like 1 or 2 people." Furthermore, parking is described as problematic ("parking sucks"), suggesting limited or inconvenient parking options for customers. These environmental factors are important considerations for potential visitors, as they can impact the overall customer experience during a visit.

Jesse Auto Electric primarily appears to specialize in auto electrical services, with a significant focus on alternators. Customer reviews specifically mention obtaining quotes for and seeking replacement alternators. This indicates their core service involves the sale of replacement units and their installation. While the specific breadth of their auto electrical services is not fully detailed, it's reasonable to infer they handle other common electrical components such as starters, batteries, and potentially wiring issues, given their specialization. For an alternator replacement, one customer was quoted "$80 for the unit or $240 installed," although this price later changed upon arrival. This suggests they offer both a parts-only purchase option and a full installation service, providing flexibility for customers who may wish to perform the installation themselves or have it done by the shop.

However, it is crucial to note significant issues raised in customer reviews regarding service fulfillment and product reliability. One customer reported that an alternator purchased from Jesse Auto Electric failed after only a couple of days. Furthermore, the shop reportedly refused to honor the warranty, leading the customer to purchase a replacement from another vendor and incur labor costs twice. This feedback is critical for potential customers to consider as it directly impacts the perceived reliability of parts and the willingness of the establishment to stand behind its products and services.

The available customer reviews highlight several features and aspects of the customer experience at Jesse Auto Electric. One initial positive aspect, as implied by the customer who called for a quote, is the ability to get pricing information over the phone. However, this is immediately contradicted by the negative experience of a price discrepancy upon arrival, where an $80 quoted price for an alternator unit changed to $140 without a core charge. This inconsistency in pricing is a significant negative feature reported by a customer.

Another critical feature, or lack thereof, is the in-stock availability of parts. A customer reported being told an alternator was in stock over the phone, only to find it was not upon a 30-minute drive to the shop. This indicates a potential issue with inventory management or communication, leading to wasted time and effort for customers. Furthermore, the small waiting area and difficult parking are logistical features that could detract from the customer experience, particularly during busy periods.

The most severe negative feature highlighted by customer feedback is the lack of warranty adherence and product reliability. An alternator failing shortly after purchase and the alleged refusal to honor the warranty or acknowledge the issue severely impacts the shop's credibility and trustworthiness. This suggests a significant concern regarding the quality of parts supplied and the post-sale support provided, which are crucial factors for any auto parts or repair business.

Based on the provided information, there is no explicit positive promotional information for Jesse Auto Electric. The customer reviews, unfortunately, do not offer insights into specific promotions, discounts, or unique selling points that would attract new customers in a positive light. Instead, the available feedback details negative experiences related to price accuracy, inventory reliability, and warranty fulfillment. While initially a phone quote might serve as a promotional tool by offering seemingly competitive pricing ($80 for a unit, $240 installed), the subsequent discrepancy in price and the issues with product quality and warranty effectively negate any positive promotional impact.

In the context of an auto electrical specialist, effective promotion would typically involve highlighting expertise, reliable parts, competitive and transparent pricing, and strong warranty policies. Given the negative feedback regarding these aspects, any promotional efforts by Jesse Auto Electric would need to address these reported shortcomings to rebuild customer trust. For potential customers, the information suggests caution, emphasizing the importance of confirming pricing, stock availability, and understanding warranty terms explicitly before committing to any purchase or service at Jesse Auto Electric.