Jeff Drennen Ford Service

Located at 801 S 2nd St, Coshocton, OH 43812, USA, Jeff Drennen Ford Service operates as the dedicated service department for the Jeff Drennen Ford dealership. As an "Auto Repair Station" falling under the dealership category, they specialize in providing authorized Ford vehicle maintenance, repairs, and warranty services. Customers can reach them at (740) 622-0001 or +1 740-622-0001 for their automotive needs. The service center is staffed with factory-certified technicians and is equipped to handle a wide range of services for Ford vehicles, and potentially other makes as well, drawing on the resources of a full-service dealership.

As part of a larger Ford dealership, Jeff Drennen Ford Service typically offers a modern and well-appointed environment. Expect a comfortable customer lounge with amenities such as complimentary Wi-Fi and beverages. Dealership service centers often provide additional conveniences like complimentary shuttle service, early drop-off options, and potentially loaner vehicles, enhancing the overall customer experience. The facility itself would consist of multiple service bays, equipped with specialized tools and diagnostic equipment specifically designed for Ford vehicles. Being located on South 2nd Street in Coshocton, it is generally accessible for local residents. The professional setting aims to instill confidence in customers that their vehicles are being serviced by a reputable and well-resourced establishment.

Jeff Drennen Ford Service provides a comprehensive suite of automotive services, particularly tailored for Ford vehicles due to its nature as a franchised dealership. These services include, but are not limited to:

• Manufacturer Recalls and Warranty Work: A primary function of a dealership service center is to perform factory-mandated recalls and honor warranty repairs, ensuring that vehicles meet safety standards and that covered issues are resolved at no cost to the customer. This was a key factor in one of the positive customer reviews.
• Diagnostic Testing: Utilizing advanced diagnostic equipment, the service center can accurately identify issues with vehicle systems, from engine lights to complex electrical problems. One customer specifically noted a positive experience where they were not charged for a diagnostic test that found no issues, highlighting a commitment to fairness.
• Routine Maintenance: This includes essential services such as oil changes, tire rotations, fluid checks and flushes (transmission fluid, coolant, brake fluid, power steering fluid), filter replacements (air, cabin, fuel), and multi-point inspections to identify potential issues early.
• Brake Services: Comprehensive brake inspections, pad and rotor replacement, brake fluid service, and anti-lock braking system (ABS) diagnostics and repair.
• Tire Services: Sales, mounting, balancing, rotation, and repair of tires, often with access to a wide selection of manufacturer-approved tires.
• Battery Testing and Replacement: Assessment of battery health and replacement with genuine Ford parts when necessary.
• Engine Repair and Performance Tuning: Addressing various engine-related issues, from minor repairs to more extensive work, performed by technicians trained specifically on Ford engines.
• Transmission Services: Maintenance, repair, and replacement of transmission systems, ensuring proper function and longevity.
• Heating and Air Conditioning (HVAC) Services: Diagnostics and repair of vehicle climate control systems.
• Suspension and Steering Repair: Addressing issues with shocks, struts, ball joints, tie rods, and other components vital for vehicle handling and ride comfort.
• Genuine Ford Parts: As a dealership, they utilize genuine original equipment manufacturer (OEM) Ford parts, which are designed to fit perfectly and maintain vehicle integrity and warranty.
• Ford Pickup & Delivery / Mobile Service: Some Ford dealerships offer convenient services like picking up a vehicle for service and delivering it back, or providing mobile service for certain minor repairs at the customer's location. While not explicitly stated in the provided snippets, these are common offerings for modern Ford service centers.

Jeff Drennen Ford Service presents a mixed but instructive picture based on customer feedback:

• Honesty and Integrity (Positive): A significant positive feature highlighted by a customer is the shop's honesty. The customer was "really surprised and really appreciated he didn't charge me cuz they didn't see anything wrong anywhere" after a diagnostic test. This willingness to forego a charge when no issue is found builds immense trust and distinguishes the service center from others perceived to "just made something up." This demonstrates a commitment to ethical practices and putting the customer's best interest first.
• Customer Appreciation and Recommendation (Positive): The same customer's review expresses strong appreciation, stating it was "the best auto dealership I've ever came across and will definitely be going back if need be and I will definitely be recommending this place to as many ppl I can." This powerful endorsement speaks volumes about the positive customer experience and the impact of honest service.
• Factory-Certified Expertise: As a Ford dealership, their technicians are factory-trained and certified, meaning they have in-depth knowledge of Ford vehicles and access to the latest technical information and specialized tools. This ensures high-quality service specifically for Ford models.
• Potential for Repair Quality Issues (Area of Concern): Conversely, a notable negative review describes a situation where a car allegedly came back with "way more problems" and that "motor mounts aren't installed properly and crankshaft/ bearings need replaced." This review highlights a concerning experience with the quality of repairs and diagnostic accuracy. This conflicting feedback suggests that while some customers experience exceptional honesty, others may encounter issues with the thoroughness or correctness of repairs. It underscores the importance of thorough post-service inspection by customers.
• **"The Jeff Drennen Difference" (Dealership Philosophy):** The broader Jeff Drennen Dealerships often promote a philosophy of "honesty, integrity, and a commitment to customer satisfaction," stating that "your trust means everything to us." This aligns with the positive customer review received by the service department, but the negative review suggests that execution of this philosophy may not be consistent across all customer interactions or repairs.

Jeff Drennen Ford Service actively leverages its status as an authorized Ford dealership to attract customers. While specific ongoing promotions are not detailed in the provided reviews, typical dealership promotions include:

• Service Specials: Dealerships frequently offer rotating specials on common services like oil changes, tire rotations, brake services, and battery checks to attract and retain customers.
• Parts and Labor Warranty: As noted in general information about Ford service, they typically offer a warranty on parts and labor (e.g., 24 months/unlimited miles for Ford Factory Parts, 36 months/unlimited miles for Ford Factory Transmission and Engine replacement), which is a significant promotional point offering peace of mind.
• Recall Awareness: They actively promote their ability to handle recalls, which is a vital service for vehicle safety and compliance.
• Online Scheduling: Modern dealerships typically offer convenient online service scheduling, allowing customers to book appointments at their convenience.
• Customer Testimonials: The positive review about honesty and excellent service is a strong promotional tool, highlighting their commitment to ethical practices. However, potential customers should also be aware of and consider the negative feedback regarding repair quality.

For inquiries, scheduling service, or to learn about current offers, local users can contact Jeff Drennen Ford Service directly at (740) 622-0001 or +1 740-622-0001. Visiting their location at 801 S 2nd St, Coshocton, OH, also allows customers to experience the facility and speak with service advisors in person.