Jack Furrier Tire & Auto Care

Jack Furrier Tire & Auto Care, located at 51 E Valencia Rd, Tucson, AZ 85706, USA, is a well-established and prominent auto repair station operating within the broad "Auto Repair Stations" category. This location is part of a larger network of Jack Furrier Tire & Auto Care centers throughout Tucson, with a history spanning over 60 years. They are known for providing a wide array of services and goods, primarily focusing on tires and comprehensive auto maintenance and repair. For direct contact, you can reach them at (520) 746-9401 or via mobile at +1 520-746-9401.

The environment at Jack Furrier Tire & Auto Care, like other established auto service centers, is designed to be functional and accommodating for vehicle maintenance and repair. While specific architectural or aesthetic details of the 51 E Valencia Rd location are not explicitly detailed in the provided reviews, one can generally expect a professional and orderly facility. This typically includes a reception area for customer intake and inquiries, a waiting area that may offer amenities such as Wi-Fi or refreshments, and multiple service bays equipped with the necessary tools and diagnostic technology for various automotive tasks. The organization and cleanliness of the workshop area are usually indicators of a well-run operation. The customer experience at Jack Furrier Tire & Auto Care, based on reviews, can be quite varied. Some customers report a "great" experience, highlighting quick service and competitive pricing, while others express significant disappointment, citing "mediocre" service, lack of accountability for damage, and a perceived decline in integrity. The existence of a "sign regarding plastic parts on vehicles and risk of breaking due to plastic part being old and brittle" suggests that the facility is aware of potential issues with older vehicle components and attempts to set expectations, though customer interpretation of this can differ. A positive environment also encompasses transparent communication and a willingness to address concerns, which appears to be a mixed bag based on the feedback.

Jack Furrier Tire & Auto Care provides an extensive range of services, encompassing both tire-specific needs and general automotive repairs, making them a comprehensive solution for local vehicle owners. Their offerings include:

• Tire Sales and Installation: This is a core service, providing new tires from various brands. Customers often come for new tire purchases, along with related services like tire sensor replacement, as mentioned in one review.
• Tire Services: This includes tire rotation, crucial for even wear and extending tire life; tire balancing, to prevent vibrations; and tire repair for punctures or other damage. They also offer TPMS (Tire Pressure Monitoring System) service to ensure proper tire inflation and safety.
• Oil, Lube & Filter Changes: Routine maintenance services essential for engine health and longevity.
• Brake Repair: Comprehensive brake services, including inspection, pad and rotor replacement, and fluid checks.
• Air Conditioning (AC) Repair: Services to maintain and repair vehicle heating and cooling systems, crucial for comfort in Arizona's climate.
• Belts & Hoses Replacement: Regular inspection and replacement of these vital components to prevent breakdowns.
• Shocks & Struts: Suspension system maintenance and repair for a smooth and safe ride.
• Wheel Alignments: Ensuring proper wheel positioning for optimal handling and tire wear.
• Battery Services: Testing, sales, and replacement of vehicle batteries.
• Computerized Diagnostics: Utilizing modern technology to accurately diagnose check engine light issues and other electronic system problems.
• Suspension Repair: Addressing issues related to the vehicle's suspension system.
• Transmission Services: Including fluid flushes and general repair for transmission issues.
• Radiator Services: Repair and maintenance of the vehicle's cooling system to prevent overheating.

Their affiliation as a NAPA Auto Care Center further indicates a commitment to quality parts and service, often backed by national warranties, which can provide additional peace of mind to customers.

Several features define Jack Furrier Tire & Auto Care's operations:

• Broad Service Spectrum: They offer a wide array of services from basic tire changes to more complex mechanical repairs, positioning them as a versatile auto service provider.
• Competitive Pricing: One customer explicitly noted paying "$200 LESS than I was planning on spending elsewhere" for new tires, suggesting competitive pricing can be a significant draw.
• Tire Expertise: Given their name, a primary focus and strength lies in tire sales, installation, and related services, including tire sensors and rotations.
• NAPA Auto Care Center Affiliation: This partnership implies adherence to a code of ethics, use of quality NAPA parts, and often includes benefits like a nationwide warranty, signifying a certain standard of professionalism and reliability. They pledge to employ ASE-certified technicians.
• Customer Loyalty (Historically): The negative review specifically mentions long-standing loyalty when a former manager, John, was present, indicating that under certain management, the service quality fostered strong customer relationships. This suggests a potential for high-quality service when operations are well-managed and staff is accountable.
• Multiple Locations: Being part of a larger chain in Tucson offers convenience and accessibility for customers across the city.

However, the negative review also highlights areas that can be perceived as features, but negatively, such as a potential lack of accountability for accidental damage and what a customer perceived as unprofessionalism and "lack of integrity" regarding hubcap removal. This suggests that while a wide range of services is offered, the consistency of service quality and customer care can be an issue, which is a critical aspect for any auto service center.

Jack Furrier Tire & Auto Care actively engages in promotional activities to attract and retain customers. While specific, active promotions for the 51 E Valencia Rd location are best confirmed directly, their general promotional strategies often include:

• Tire Rebates and Discounts: As a major tire retailer, they frequently offer manufacturer rebates or in-store discounts on the purchase of new tires from various brands (e.g., up to $70 back on select Cooper® tires, or Pirelli rebates mentioned at other locations).
• Service Specials: Promotions often include deals on essential services like oil changes, brake repairs, or wheel alignments. Their website mentions a "Stack of Savings" and "Coupons" section, indicating ongoing deals.
• Seasonal Offers: Discounts tied to specific seasons, such as preparing vehicles for summer or winter, are common.
• Competitive Pricing: As evidenced by a customer saving money on tires, their pricing strategy is designed to be attractive compared to competitors.
• Warranty Information: Promoting their NAPA Auto Care affiliation and associated warranties (often a 24-month/24,000-mile warranty) is a significant selling point, providing customers with confidence in their repairs.
• Online Presence: Utilizing their website to showcase current deals and allow customers to request quotes or schedule appointments.

For individuals in Tucson seeking automotive services, it's recommended to visit the Jack Furrier Tire & Auto Care website or contact the 51 E Valencia Rd location directly to inquire about current specials or to obtain a quote for their specific needs. While the company aims for customer satisfaction and competitive pricing, it's prudent for customers to clarify all aspects of the service and any potential risks, especially concerning components susceptible to damage, before proceeding with work.