IMC powered by Parts Authority

For individuals and businesses in San Diego seeking a comprehensive range of automotive parts, IMC powered by Parts Authority stands as a significant provider within the "Auto Repair Stations" category. Located at 9755 Distribution Ave suite a, San Diego, CA 92121, USA, this facility functions as a key distribution hub for a vast array of aftermarket automotive replacement parts, tools, and accessories. While primarily catering to professional parts installers, retailers, and fleets, it also serves individual customers in need of components for their vehicles.

You can reach IMC powered by Parts Authority via phone at (800) 874-8925 or mobile at +1 800-874-8925. Their operating hours are typically Monday to Friday from 7:00 AM to 5:00 PM, and Saturday from 7:00 AM to 2:30 PM. It is advisable to confirm these hours, especially on holidays or for specific pickup arrangements.

As a prominent automotive parts distributor, IMC powered by Parts Authority operates primarily as a warehouse and counter sales facility. This means the environment is optimized for efficient storage, retrieval, and distribution of auto parts. While it may not offer the typical waiting area of a full-service repair shop, the focus is on a functional and organized space designed to handle a large volume of inventory and transactions. The setup allows for quick access to parts, serving both walk-in customers and those with pre-placed orders.

IMC powered by Parts Authority plays a vital role in the "Auto Repair Stations" ecosystem by supplying the necessary components that enable vehicle maintenance and repair. Their extensive catalog includes parts for virtually every application on the road today. Key services and goods include:

• Aftermarket Automotive Parts: They offer a vast selection of aftermarket replacement parts, covering a wide range of vehicle makes and models. This includes everything from engine components and brake systems to electrical parts, suspension, and steering.
• Tools and Equipment: Beyond parts, they also provide various tools and equipment necessary for automotive repair and maintenance, catering to both professional mechanics and DIY enthusiasts.
• Accessories: A selection of automotive accessories to enhance vehicle functionality or aesthetics may also be available.
• Wholesale and Retail Sales: While Parts Authority has a strong focus on wholesale distribution to professional repair shops and businesses, they also serve individual customers for their retail needs.
• Extensive Inventory: With over 3 million parts in their comprehensive coverage and a focus on stocking over 550,000 SKUs at any given time, they aim to be a one-stop shop for diverse automotive needs.
• Diverse Brand Sourcing: They source parts from a wide array of high-quality aftermarket suppliers, as well as some Original Equipment (OE) and Original Equipment Supplier (OES) brands, offering alternatives to dealer parts. Brands often associated with Parts Authority include AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman, and Exide.
• Order Fulfillment: Customers can pick up orders directly from the warehouse, indicating an organized system for order processing and collection.

Their mission is to be the customer's first choice warehouse distributor of automotive aftermarket parts across various market channels, including professional installers, retailers, and e-tailers. This commitment highlights their role in supporting the broader automotive repair industry.

Parts Authority, and by extension IMC powered by Parts Authority, positions itself on several key features:

• Vast Product Range: The sheer volume and variety of parts available are a significant advantage, ensuring that customers can find almost any component they need for their vehicle.
• Customer Satisfaction Focus: Parts Authority's corporate philosophy emphasizes customer satisfaction, aiming to be a preferred distributor.
• Competitive Pricing (Implied): While not explicitly stated, a large distributor like Parts Authority typically aims to offer competitive pricing, particularly for its wholesale clients.
• Rapid Delivery (Corporate Goal): The company aims for rapid delivery of parts to ensure customers receive the right parts at the right time, minimizing vehicle downtime.

However, customer experiences, as evidenced by the provided review, can sometimes present challenges:

• Customer Service Issues: The review highlights a significant point of concern regarding customer service, specifically the lack of change for a cash payment and the perceived attitude of an employee. This indicates that while the company aims for customer satisfaction, individual interactions can vary and lead to frustration, even for long-term customers. The sense of humiliation expressed by a long-standing customer due to a seemingly minor issue like making change points to a breakdown in customer-centric practices at that moment.
• Efficiency vs. Customer Courtesy: The incident suggests a potential disconnect between the operational efficiency of a warehouse environment and the need for basic customer service courtesies. The expectation that a business "open for business" should be able to provide change for a common transaction is fundamental.

It's important to note that the provided reviews, while critical, represent specific instances. A company of this scale likely serves thousands of customers, and overall customer satisfaction can be a mix of positive experiences alongside these challenges. The longevity of customer relationships (like the 10+ and 20+ year customers mentioned) suggests a baseline level of service and product availability that keeps professionals returning, despite occasional negative encounters.

Parts Authority's promotional efforts focus on its strength as a leading national distributor. Their messaging often includes:

• **"The Answer is Yes!" Slogan:** This slogan reflects their commitment to fulfilling customer needs and providing solutions.
• Comprehensive Coverage: They promote their extensive product catalog, emphasizing that they can provide parts for virtually any vehicle application.
• Relationship with Top Brands: Highlighting their partnerships with well-known automotive parts brands to assure quality.
• Support for Various Market Channels: Catering to a broad clientele from professional installers to individual buyers.
• Business Solutions: For wholesale clients, they offer competitive stocking prices, technical support, and marketing assistance.

For local users in San Diego, IMC powered by Parts Authority serves as a crucial resource for obtaining a vast range of automotive parts. While its operational efficiency and extensive inventory are undeniable strengths, potential customers should be aware that the customer service experience can be inconsistent, as indicated by some direct customer feedback. Prioritizing clear communication and ensuring a seamless transaction, even for small details like making change, could further enhance their standing in the local market.