IKT Service Inc

IKT Service Inc, located at 2101 Westerfield Dr, Providence, KY 42450, USA, serves as a local establishment providing a combination of auto parts and services. Positioned as an "Auto Repair Station" within the platform category, it suggests that beyond merely selling parts, IKT Service Inc also offers installation and repair services, primarily focusing on tires. You can reach them by phone at (270) 667-7075 or +1 270-667-7075.

The environment at IKT Service Inc, as gathered from customer feedback, presents a mixed but generally positive impression. One review specifically highlights it as "Very clean," which suggests a commitment to maintaining an organized and presentable workspace. A clean environment in an auto parts and service center can contribute significantly to customer confidence, indicating professionalism and attention to detail. This cleanliness likely extends to both the retail area where parts are sold and the service bays where work is performed, contributing to a more pleasant experience for visitors.

As an "Auto Repair Station" that also functions as an auto parts store, IKT Service Inc provides a dual service model for the local community. Their services primarily encompass the sale of various auto parts and, notably, tire services. Based on available information, key services include:

• Auto Parts Sales: This likely includes a range of common automotive components such as spark plugs, plug wires, filters (oil, air, fuel), belts, hoses, batteries, and other essential replacement parts for various makes and models of vehicles.

• Tire Sales and Installation: IKT Service Inc is explicitly mentioned as a tire shop. This means they facilitate the purchase of new tires for passenger vehicles, light trucks, and SUVs/Crossovers. Their tire installation service is comprehensive and typically includes:

  • Mounting the new tires onto the vehicle's wheels.

  • Balancing the wheels and tires to ensure smooth rotation and prevent vibrations.

  • Installation of rubber valve stems.

  • Disposal of old tires, adhering to environmental regulations.

  • TPMS (Tire Pressure Monitoring System) reset, ensuring the vehicle's system accurately reads tire pressure (this generally does not include new TPMS sensors or kits, if needed).

  • Some tire installation services may include roadside assistance for a limited period (e.g., 12 months, 24/7 roadside assistance with a minimum of 4 tires installed), offering an added layer of security for drivers.

• Tire Repair: While not explicitly stated, it is a standard offering for tire shops to provide puncture repair services for salvageable tires, extending their lifespan and saving customers from premature replacement.

The features of IKT Service Inc are primarily centered around its staff and the perceived level of customer assistance. One glowing review highlights "Very nice guys to help out on anything your needing." This suggests that many customers experience a helpful and accommodating team. The review further praises the "boss" for being exceptionally knowledgeable: "to me the guy who is the boss needs a raise cause he knows is stuff about anything." This indicates that the leadership at IKT Service Inc possesses a deep understanding of automotive components and issues, which is a significant asset for an auto parts and service establishment. Such expertise allows them to accurately guide customers in selecting the correct parts or understanding necessary repairs. Furthermore, the mention of "very happy people to help out anyone" points to a generally positive and customer-oriented service attitude among the staff. This positive demeanor can make a substantial difference in a customer's experience, especially when dealing with potentially stressful vehicle issues.

However, it's also important to consider all available feedback. One customer's experience contrasts with the overwhelmingly positive sentiment, mentioning that staff "acted like it was a hassle to help" when they stopped to get plugs and plug wires. While the parts were available, the perceived negative attitude led the customer to decide against making a purchase. This indicates that while IKT Service Inc strives for a helpful and happy environment, consistency in customer service might vary. It's a reminder that individual experiences can differ and that while they have the parts and the knowledge, the delivery of service is key.

Regarding promotional information, specific, publicly advertised promotions for IKT Service Inc are not detailed in the provided information. Auto parts stores and service centers commonly offer various types of promotions to attract and retain customers. These might include:

• Discounts on specific parts during certain seasons or for common maintenance items like oil filters or wiper blades.

• Specials on tire purchases, such as "buy three, get one free" or rebates on specific brands.

• Bundled service deals, for instance, a discount on tire rotation when purchasing a new set of tires, or a discount on an oil change when combined with another service.

• Free diagnostic checks with certain repairs or purchases.

• Loyalty programs for frequent customers, offering points or discounts on future purchases.

• Seasonal maintenance packages, such as checks for winter driving or pre-road trip inspections, often at a reduced rate.

• Potential discounts for military personnel, seniors, or first responders, as a gesture of community support.

For the most current information on any ongoing promotions or special offers, local users are advised to contact IKT Service Inc directly. They can reach the store at (270) 667-7075. Inquiring about current deals can ensure customers take advantage of any available savings before making a purchase or scheduling a service. Their operating hours are Monday through Friday from 7:00 AM to 5:00 PM, and Saturday from 8:00 AM to 3:00 PM, remaining closed on Sundays, offering convenient times for most customers to visit or call.

In conclusion, IKT Service Inc in Providence, KY, presents itself as a valuable local resource for auto parts and essential tire services. With a generally clean environment and a staff praised for being knowledgeable and helpful, it aims to meet the automotive needs of its community. While there may be occasional inconsistencies in customer interaction, their core offerings and the expertise of their leading personnel make them a relevant option for vehicle owners in the area.