I & J Automotive

BEWARE HORRIBLE CUSTOMER SERVICE. My Audi needed an oil change & I took it to I&J lube and right from the start my experience was a nightmare. Here's what happened *The lady who owns the business & her staff of two were clueless about how to figure out oil-level on my Audi which does not have a dip stick. They were using YouTube videos to figure it out. No problem with that, but they weren't smart enough to use YouTube & I had to intervene and show them how to read oil level. *We pay for the oil change, leave I&J lube and in less than 0.1 miles my vehicle stops and reads 'Transmission Fluid Low put vehicle in Park'. They paid to have the vehicle towed back to their shop and I am thankful for that (that's the 1-star they get). *The next day they say that the problem was beyond their capability to fix. So, I took it to the Audi dealership, and the service technician pointed out that these guys may have mistakenly drained out all of the transmission fluid. He also said it is a common mistake that people not familiar with the Audi end up doing. I relay this message to the lady who owns I&J, get her mechanic and the Audi service technician on the line so they can hear from him directly. This 'self-acclaimed super smart' technician would not admit to wrongly emptying out the transmission fluid, nor would he explain why a car that was running perfectly fine before going there would stall the exact same day less than a few mins after oil change. Coincidence the guy said! *The next day I pull up proof from I&J's invoice that said the transmission level was full before I rolled my car out of their facility. I called the owner and asked her to explain how all of the transmission fluid that they certified was FULL could have emptied out in less than 0.1 miles. Would have left a nice trail of fluid if this had indeed happened. The owner said I was harassing her (when all I did was call her with proof) and has blocked me since then! NO EXPLANATION OR WILLINGNESS TO COOPERATE WHATSOEVER. I ended up spending a hell lot more than a simple oil change should have taken. Now there's reviews of items stolen, bad customer experience, the owner being super rude etc. posted before. Add lack of technical knowledge, no empathy for the customer and utter negligence of customer safety & well-being to the list. You will need a lot of luck to get your service done the right way, and if something goes wrong and you retaliate, the owner lady will block you. Happy to post audio recordings here as proof of my review if the owners and the audience need that!

Nov 29, 2024 · Raaghav Venkatram

This review specifically pertains to the car wash/detailing portion of the business. If I could give this zero stars, I would. Long story short: avoid this business at all costs. I paid them nearly $200 for my car to look WORSE than it did before and for all of my personal items to not be returned to me. When I took my car to get detailed, it was relatively clean to begin with so I was excited to get it looking like it was fresh off the lot. My mother purchased the most expensive package ($189) for me as a gift, so that was what I had done. When I went to pick my car up, it initially looked fine. I also felt a bit awkward inspecting it while the guy who detailed it was in the room, so I didn't look too closely. I told him it was fine, got in and started driving. Immediately, I noticed that there were issues. I couldn't even touch the steering wheel because it was so greasy from whatever cheap stuff he smeared all over my dash and steering wheel. He didn't even bother to clean/vaccuum the area between the front seats and console. There were still a few dog hairs in the back seats. The bird poop spot on my sunroof was still there, which tells me that he probably just drove it through the automatic wash because that's easier. The windshield and windows were cleaned by rags, not a squeegee, so they were incredibly streaky. My dad cleaned them for me when I got home. The biggest problem was that my car seats were completely soaked. Even after 16 hours of drying time, I needed a towel to sit down. Because of all the moisture, my windows and windshield were super foggy. Not to mention, there could be mold growing in my car now. Who knows? It gets better, though. The day after, I opened the trunk because I thought that any stuff that he had moved would be in there. Nah. So I called multiple times (during their listed business hours), but no one answered and there was no way to leave a voicemail. The website said they were open, so I drove over there because I though maybe they were just too busy working to answer the phone. I had to leave to drive back to college later that day, and needed my stuff (ice scraper, iPass, sunglasses, personal items). They weren't open. Okay. I called the next day and asked for the owner. Apparently the owner of the detailing portion is basically never there, so we played phone tag for a week. I ended up just talking to Jody (I think), who is the owner of the mechanic portion. He was very nice, and I asked him if he would ship my items to school since it is a drive and I don't have time to come and get it. He agreed, so hopefully I get my stuff in the mail soon. If I sound mad, it's because I am. This business is run so unprofessionally and I feel like I would've been better off just taking my $200 and setting it on fire.

Jan 21, 2020 · Elizabeth Sester

$ 9 for just washing off a car and not scrubbing off bugs isn't good, Don't waste your time or effort, better off going elsewhere!

Jul 29, 2017 · Enrique Jackson

My husband and I have been bringing our cars here for a few years now. We have a mechanic in the family, but he isn’t conveniently close. I love having this place less than a mile from home for maintenance on our vehicles as well as trustworthy and friendly customer service. Jody has been up front and helpful since the first day I walked in, always going an extra mile. We really feel treated like family here, and recommend them often to others. Having a knowledgeable and honest mechanic nearby is priceless. Jody is really the shining star of this establishment and has made customers for life of myself and my husband. Thank you so much for always going above and beyond.

May 24, 2019 · Stefany Zmuda

Shop owner is highly aggressive and unprofessional. While attempting to drop a vehicle off where she instructed it to be. Apparently she changed her mind as she ripped Keys out of my hand then shoved me all while she was screaming as if she belongs in a psychiatric ward! She kept approaching with full aggression. NEVER have I had an encounter like this with any other shop! STAY AWAY this owner is very unhappy and really shows it! I can just imagine how she would treat her own employees.

Jan 10, 2024 · Megan Lomeli