Howard Automotive

Howard Automotive, operating as an established "Auto Repair Station," has been a cornerstone of automotive service in the Chicago area since 1984. This family-owned and operated business prides itself on offering a comprehensive range of vehicle maintenance and repair services, positioning itself as a reliable and trustworthy option for local car owners. They aim to provide everything from routine check-ups to complex diagnostics, ensuring vehicles remain safe and perform efficiently.

As a long-standing, family-owned business, Howard Automotive likely cultivates an environment that balances professional efficiency with a welcoming, community-oriented feel. While specific architectural details aren't widely publicized, customers can generally expect a well-maintained and organized facility. The typical environment of an established auto repair station like Howard Automotive includes:

• Clean and Orderly Workshop: A well-kept service bay area signals professionalism and attention to detail. This typically includes modern lifts, specialized tools, and diagnostic equipment necessary for working on a variety of vehicle makes and models.

• Comfortable Waiting Area: For customers who choose to wait for their vehicle, a comfortable waiting area is often provided. This space might include amenities such as seating, Wi-Fi, and perhaps refreshments, making the wait more pleasant.

• Friendly and Approachable Staff: Being a family-owned business, a key aspect of their environment is the personalized customer service. This means approachable staff who are ready to answer questions, explain repairs clearly, and ensure a smooth customer experience.

• Visible Certifications and Accreditations: Reputable auto repair shops often display their certifications (e.g., ASE certifications for technicians) and affiliations to instill confidence in their expertise. This contributes to an environment of trust and reliability.

The overall atmosphere at Howard Automotive is likely one of trust and transparency, where customers feel confident that their vehicle is in capable hands and that they will receive honest assessments and fair pricing.

Howard Automotive offers an extensive array of services, covering nearly every aspect of vehicle care. This broad spectrum of offerings positions them as a versatile "Auto Repair Station" capable of handling diverse automotive needs. Their services include, but are not limited to:

• Routine Maintenance: Essential for vehicle longevity and performance, this includes fundamental services such as oil changes, fluid inspections and top-offs (coolant, power steering, transmission), and filter replacements (engine air filter, cabin air filter, fuel filter).

• Brake Services: Critical for safety, they provide comprehensive brake inspections, brake pad and rotor replacement, and maintenance of the entire braking system.

• Tire Services: From tire installation and rotation to balancing and flat repair, they ensure tires are in optimal condition for safety and even wear. They may also offer sales of major tire brands.

• Diagnostic Services: Equipped with advanced tools, they specialize in computer diagnostics and addressing the illuminated check engine light. This involves pinpointing issues within the vehicle's complex electronic and mechanical systems.

• Electrical Repair: Addressing problems with the vehicle's electrical and electronic systems, including wiring, fuses, and sensors, to ensure all components function correctly.

• Emission Repair: Helping vehicles pass emissions tests by diagnosing and repairing issues related to the exhaust system and emissions control components.

• Suspension and Steering Services: Ensuring smooth handling and a comfortable ride through inspection and repair of shocks, struts, and steering components, including wheel alignments.

• Air Conditioning (AC) Services: Maintaining and repairing the vehicle's AC system to ensure optimal cooling and comfort.

• Engine Repair and Tune-Ups: From minor adjustments to more significant engine repairs, they work to optimize engine performance and address issues that affect efficiency and longevity.

• Belts and Hoses: Regular inspection and replacement of vital belts (like the serpentine belt and timing belt) and hoses to prevent breakdowns due to wear and tear.

• Cooling System Service: Including radiator service and inspection of the water pump to prevent overheating and maintain engine health.

• Specialized Services: They also offer more specialized services such as diesel engine maintenance, driveline repair, lift kit installation, and custom wheels, catering to a wider range of vehicle types and owner preferences.

• Roadside Assistance and Towing: For unexpected breakdowns, they offer support to get vehicles to their shop for repair.

This extensive list demonstrates Howard Automotive's capability to serve as a full-service car repair destination for most passenger vehicles.

Several features make Howard Automotive a compelling choice for local users:

• Family-Owned and Operated: This brings a personal touch to customer service. Being in business since 1984 signifies a long-standing commitment to the community and a deep understanding of customer needs, fostering trust and loyalty.

• Experienced Technicians: With decades of experience, their technicians are highly skilled in diagnosing and repairing a wide variety of vehicle issues, from common problems to more complex challenges.

• Comprehensive Service Offering: The ability to handle almost any car repair or maintenance need means customers don't have to visit multiple shops for different services, offering convenience and efficiency.

• Advanced Diagnostic Capabilities: Their investment in modern computer diagnostics ensures accurate and efficient troubleshooting, leading to faster and more effective repairs.

• Commitment to Customer Education: They are known for clearly explaining necessary repairs and maintenance, empowering customers to make informed decisions about their vehicle care.

Howard Automotive actively engages with its customer base through various promotional offers, particularly for new and returning clients. These promotions are designed to provide value and encourage repeat business, reinforcing their commitment to customer satisfaction within the "Auto Repair Stations" category. Examples of their promotional strategies include:

• New Customer Discount: A significant incentive often offered is a percentage off the entire first repair order for new customers. This is a common and effective way to encourage trial and establish a new client relationship.

• Loyalty Discount: For returning customers, a smaller percentage off future repair orders serves as a loyalty reward, encouraging continued patronage and building long-term relationships.

• Seasonal Specials: Like many auto repair shops, Howard Automotive may offer seasonal promotions, such as discounts on pre-winter checks, AC system services in the spring, or tire specials.

• Partnership Programs: Their participation in programs like Northwestern University's Wildcard Advantage Program, which offers discounts to faculty, staff, and their families, demonstrates their community engagement and willingness to partner with local institutions.

• Online Offers: Information about current offers and rebates, sometimes available through partnerships with brands like NAPA, can be found on their website, providing accessible savings for customers.

These promotions not only provide financial benefits but also highlight Howard Automotive's dedication to making quality car care accessible and affordable for the local community, solidifying their reputation as a trusted and customer-focused auto repair station.