Hometown Collision Specialists

Auto Repair StationsIllinoisMarion CountySalemWest Whittaker Street
Marion County . Illinois
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- Overview
- Intro
- Photos
- Location
- Reviews
- +1 618-548-1314
- www.myhometowncollision.com
- 1251 W Whittaker St, Salem, IL 62881, USA
Operating Hours
Business hours are not available at the momentHometown Collision Specialists Introduce
Located at 1251 W Whittaker St in Salem, Illinois, Hometown Collision Specialists operates within the 'Auto Repair Stations' category, although their specialization appears to be in collision repairs and related services rather than locksmith services. Based on the available customer reviews, this establishment is earning a reputation for outstanding customer care and a willingness to go above and beyond for their clients. This introduction aims to provide local users with a detailed overview of what they can expect from Hometown Collision Specialists, drawing solely from the provided customer feedback to maintain objectivity.
The reviews do not offer specific details about the physical environment of Hometown Collision Specialists. Typically, a collision repair specialist would have a workshop equipped for bodywork, frame straightening, painting, and possibly some mechanical repairs related to collision damage. There might also be an office area for customer interaction, estimates, and paperwork. While we lack a visual or descriptive account of the premises, the positive comments suggest a professional and customer-focused operation.
The services explicitly mentioned or strongly implied by the customer reviews for Hometown Collision Specialists include:
- Collision Repair: The name itself, "Hometown Collision Specialists," strongly indicates that their primary service is repairing vehicles that have been damaged in collisions. This would likely involve bodywork, dent removal, panel replacement, and repainting to restore the vehicle to its pre-accident condition.
- Towing and Shipping Assistance: One customer whose car wouldn't work mentioned that Walter from the company not only dropped them off at their hotel but also facilitated the shipping of their car all the way to Atlanta. This suggests that Hometown Collision Specialists may offer or assist with towing services and coordinating vehicle transport, particularly in situations where the vehicle is immobile.
- Mechanical Problem Resolution (Related to Car Trouble): Another review mentioned taking a company car in for service, and Matt and Walter resolved the problem quickly. While the exact nature of the problem isn't specified, it indicates that they are capable of addressing mechanical issues that might arise, especially in conjunction with or as a result of a collision.
The features of Hometown Collision Specialists, as highlighted by the customer experiences, are predominantly centered around exceptional customer service:
- Exceptional Customer Service: Both reviews repeatedly emphasize the outstanding customer service provided by individuals named Walter and Matt. One customer "could not have been more pleased" with the service received, describing it as "more impressive" than the speed of the repair.
- Helpfulness and Accommodation: Walter is described as a "great person" who went out of his way to help a customer whose car wouldn't start by providing transportation and assisting with long-distance vehicle shipping. This demonstrates a high level of helpfulness and a willingness to accommodate customer needs beyond the immediate repair work.
- Speed and Efficiency: The repair of the company car was noted for its speed, indicating that Hometown Collision Specialists is efficient in getting vehicles in and resolving issues promptly, minimizing downtime for their customers.
- Clear Communication: Matt and Walter are praised for calling the customer, explaining the situation, and answering all their questions. This highlights their commitment to clear and transparent communication throughout the service process, ensuring the customer is well-informed.
- Personalized Care: The actions of Walter, such as providing transportation and facilitating vehicle shipping, suggest a level of personalized care that goes beyond standard auto repair service. This indicates a genuine concern for the customer's well-being and situation.
Currently, there is no information available regarding any specific promotional offers or pricing strategies at Hometown Collision Specialists based on the provided reviews. Auto repair shops sometimes offer discounts on certain services, seasonal specials, or work with insurance companies to provide cost-effective solutions for collision repairs. Local users interested in potential promotions or needing estimates for collision repair or other services should contact Hometown Collision Specialists directly at (618) 548-1314 or +1 618-548-1314 to inquire about their pricing and any ongoing offers.
In conclusion, while the initial platform category might suggest locksmith services, the information provided clearly points to Hometown Collision Specialists in Salem, IL, as an 'Auto Repair Station' specializing in collision repairs and potentially other related mechanical services. The standout feature of this business, according to the overwhelmingly positive customer feedback, is their exceptional customer service. Individuals like Walter and Matt are commended for their helpfulness, accommodation, speed, clear communication, and personalized care. For local users in need of collision repair or facing car troubles, Hometown Collision Specialists appears to be a reliable option that prioritizes customer satisfaction. While details about their specific range of repair services and pricing are not fully elaborated in the reviews, the strong emphasis on positive customer experiences suggests a trustworthy and customer-centric approach. Potential customers are encouraged to reach out to them directly for specific service inquiries and to discuss their individual needs.
Hometown Collision Specialists Photos
Hometown Collision Specialists Location
Hometown Collision Specialists Customer Reviews
Walter’s a great person literally could not stress it enough. Car wouldnt work he dropped me off at my hotel and even gave me a ride somewhere else. He was great help and a nice guy. Kept my car for a few days while another towing shipping company came to deliver it all the way to Atlanta. Great service and company !
Apr 08, 2025 · Ashley Pineda
Took my company car in for service and Matt and Walter were so incredibly helpful. I could not have been more pleased with the speed in which they got us in and our problem resolved but more impressive was the customer service we received. They called me and explained the situation and answered all of my questions. Definitely a great experience!!!
Apr 06, 2025 · Jennifer Clark
These guys there are incredible!! My wife and kids were on the way home from a trip and still 4 hours away. Their car broke down and Walter at Collision Specialists answered my call at 11pm and offered to look at it on a Sunday, even though the mechanics had that day off. I traveled down to the shop and they graciously spent hours repairing the issue so that we could all make it home. Their hospitality and willingness to go beyond are unmatched. If you end up in the area and need auto help, call them!
Dec 16, 2024 · Colin Hepner
I took a foul ball to the windshield and Collision Specialists took care of it immediately! Sent their crew to my house and an hour later I had a shiny new windshield! They were prompt, friendly and professional! I would recommend them to anybody!
Apr 03, 2025 · Tony Etnier
Walter (new owner) has definitely been a lifesaver. After being stranded hours from home with multiple children, Walter was able to get us in even though the shop was closed for the day and even considered our circumstances, enabling us to get our car back in working order and on the road within the day. Exceptional service. We are now nearly home and the car is working well. He also was kind enough to give a call to check on the car after a couple of hours. He said that he just purchased a few weeks ago and would like to build the business back up to what it used to be. Consider stopping by for any of your needs!
Dec 15, 2024 · Natalie Hepner
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