Highway Sales & Services Inc

For residents and businesses in Addison, IL, and the surrounding areas, Highway Sales & Services Inc at 830 W Lake St, Addison, IL 60101, USA, presents itself as a unique establishment within the Auto Repair Stations platform category. Unlike a typical auto repair shop, the available customer reviews indicate a broader scope of services, particularly with a strong focus on small engine repair, alongside potential vehicle sales and related administrative services. They can be reached by phone at (630) 543-3803 or via mobile at +1 630-543-3803, providing direct contact for their diverse offerings.

Highway Sales & Services Inc appears to cater to a clientele that ranges from individual homeowners needing small engine repairs to those involved in vehicle transactions. This dual nature implies a versatile operation that extends beyond traditional automotive mechanics, into power equipment servicing and administrative support for vehicle sales. Their presence in Addison positions them as a local resource for a specific set of needs that might not be met by conventional auto repair centers.

Given the nature of "Highway Sales & Services Inc," particularly with its mention of mower repair and potential vehicle sales, the environment would likely encompass a combination of service areas. For small engine repair, there would be dedicated bays or workspaces equipped with tools for diagnosing and fixing carburetors, hoses, and other components of lawnmowers, snow blowers, and similar power equipment. If vehicle sales are indeed part of their operation, there would also be a space for showcasing vehicles, and potentially an office for processing paperwork such as titles and other administrative tasks related to vehicle transactions. The review mentioning a quick turnaround for mower repair suggests an organized and efficient service area for power equipment. While specific details about the overall cleanliness, size, or customer amenities are not provided, the facility would be set up to handle both repair services and any sales-related activities effectively.

Based on the available information, Highway Sales & Services Inc offers a diverse set of services and potentially goods for sale, which extends beyond what one might typically expect from a standard "Auto Repair Station." Their offerings appear to include:

• Small Engine Repair: This is a prominent service, with a specific mention of carburetor dismantling and hose replacement for a mower. This indicates expertise in maintaining and repairing various types of power equipment, such as lawnmowers, leaf blowers, generators, and more.
• Vehicle Sales (Implied): The negative review regarding a "title back from them" strongly suggests that vehicle sales are a part of their business. This could include used cars, trucks, or other vehicles. As a sales entity, they would facilitate the transfer of ownership and handle associated paperwork.
• Parts for Small Engines: While not explicitly stated, a repair shop for small engines would logically stock or be able to source essential parts like carburetors, hoses, spark plugs, and filters.
• Customer Support for Sales Transactions: The negative review highlights a need for after-sale support, specifically concerning the timely return of vehicle titles. This points to a service obligation related to their sales activities.

It's important to note that while they are listed under "Auto Repair Stations," the specific customer feedback points more strongly towards small engine repair and vehicle sales administration rather than general car mechanics.

The customer reviews provide contrasting insights into the features and overall customer experience at Highway Sales & Services Inc:

• Small Engine Repair Expertise and Efficiency: A significant positive feature is their capability in small engine repair. A customer praised them for an "excellent job" on a mower, getting the carburetor dismantled and a hose replaced "QUICK!" This highlights their technical proficiency and efficiency in this specific area. The positive referral from a competitor (Keith at Admiral Lawnmowers) further underscores their reputation for quality small engine service.
• Customer Service for Repairs: For the mower repair, the customer was "Very pleased with the service," indicating a positive interaction and a satisfactory resolution. The "guys there took really good care of me," suggesting a friendly and attentive approach for repair clients.
• Post-Sale Communication and Administrative Support (Area of Concern): This is where a significant negative feature emerges. One customer expressed extreme frustration, stating, "Once you close the deal you can’t get no one to help you over the phone" and trying to get their "title back from them almost 5 months no one answers the phone." This indicates a severe breakdown in post-sale communication and administrative efficiency, particularly concerning critical documentation like vehicle titles. This aspect can significantly impact a customer's trust and overall satisfaction.
• Honesty (Indirectly Highlighted): The positive review highlights "HONESTY!" from a competitor who recommended Highway Sales & Services Inc, suggesting that they have a reputation for honest work, at least within the small engine repair community.

In summary, while Highway Sales & Services Inc appears to excel in small engine repair with efficient and customer-friendly service, there is a clear and serious concern regarding their post-sales administrative support, particularly concerning vehicle titles and phone communication.

While specific, ongoing promotional offers from Highway Sales & Services Inc are not provided in the given information, their promotional aspects can be inferred from the customer experiences:

• Word-of-Mouth Referrals: The most powerful form of promotion for their small engine repair service comes from direct competitor recommendations, like Keith at Admiral Lawnmowers. This indicates a strong reputation within the industry for quality work.
• Reputation for Quick Service: The ability to fix a mower "QUICK!" is a valuable selling point, appealing to customers who need their equipment back in operation swiftly.
• Local Accessibility: Being located conveniently on Lake St. in Addison makes them an easy choice for local residents and businesses.

However, the negative feedback regarding title issues and phone communication could significantly undermine any positive promotional efforts related to sales. For potential customers, especially those considering vehicle purchases from them, it would be crucial to thoroughly investigate and ensure clear communication regarding all post-sale documentation. For small engine repairs, the positive feedback suggests they are a reliable local choice. It is advisable to contact them directly via their phone numbers to inquire about specific services or product availability.