Harold Ford, Inc. Service

Harold Ford, Inc. Service, located at 830 E Maumee St, Angola, IN 46703, USA, functions as an authorized Auto Repair Station for Ford vehicles. With contact available via phone at (260) 665-9526 or mobile at +1 260-665-9526, this dealership service department is theoretically equipped to provide a range of maintenance, diagnostic, and repair services for Ford vehicles, including addressing manufacturer recalls. However, based on the provided customer reviews, the actual customer experience and operational effectiveness at this particular location have been subject to significant challenges and dissatisfaction.

Based on the provided customer reviews, the environment and overall customer experience at Harold Ford, Inc. Service appear to be largely negative. While no specific details are given about the physical cleanliness or layout of the service department, the overwhelming sentiment points to a dysfunctional and frustrating experience. The description of "communication was terrible or non-existent" suggests a lack of professional organization and attentiveness from the staff. Customers feel their time is wasted, being asked to come in "2 times for no reason" and enduring "10 phone conversations and 4 trips to Ford just cause you can't do a simple job of scheduling service." This indicates a chaotic and inefficient service process. The extremely strong negative emotional language used by one reviewer, including personal attacks and accusations of lying, paints a picture of a highly exasperating and disrespectful customer interaction. The feeling of being "treated as a nuisance" or ignored is a major concern, leading to a sense of betrayal and a vow to "never do business here again." This suggests a breakdown in basic customer service principles and a hostile atmosphere for some clients.

As an official Ford dealership service center operating as an Auto Repair Station, Harold Ford, Inc. Service theoretically offers a comprehensive range of automotive services specific to Ford vehicles. These would typically include:

• Diagnostic Services: Such as checking and clearing engine lights, diagnosing performance issues. However, customer feedback indicates issues with the effectiveness of these diagnostics, with "engine light came on numerous times, only to be cleared by the service dept and I was told no problems were found."
• General Vehicle Repairs: Addressing various mechanical and electrical issues.
• Scheduled Maintenance: Routine services like oil changes, tire rotations, fluid checks. One reviewer mentioned potential future services like "free balances of my tires with rotation, or alignment, or few washes," suggesting these are standard offerings.
• Warranty Repairs: Addressing issues covered under vehicle warranties. The review notes a customer "still had warranty at this time" when engine light issues were recurring.
• Manufacturer Recall Services: A critical service for safety issues, paid for by the manufacturer. This appears to be a major point of contention and dissatisfaction. One vehicle was held for "nearly eight months" for a recall repair, and there were allegations of staff downplaying the importance of a safety recall, stating "its not really important, you won't die," even when the issue (door latch affecting battery) was causing the vehicle to become inoperable.
• Parts Sourcing and Replacement: Obtaining and installing genuine Ford parts. There were significant delays and communication issues regarding "parts that had been on national backorder," which suddenly appeared after a manager's intervention.

While these services are theoretically available, the customer reviews indicate severe deficiencies in their execution, particularly concerning accurate diagnosis, timely completion of work, and effective communication regarding parts and scheduling. The inability to correctly diagnose and fix a door latch issue, even after multiple attempts and customer input, further underscores perceived shortcomings in their technical service delivery.

Based on the explicit feedback, the "features" of Harold Ford, Inc. Service are unfortunately characterized by significant negative aspects:

• Poor Communication: This is a recurring and severe issue. "Communication was terrible or non-existent," with staff failing to return calls, provide updates, or even accurately schedule appointments.
• Ineffective Diagnostics and Repairs: Repeated instances of engine lights coming on after being cleared, and a major issue (door latch affecting battery) going unresolved despite multiple visits and customer input, indicate a failure in accurate problem identification and lasting repair solutions.
• Extended Service Times: A vehicle being held for "nearly eight months" for a recall, coupled with unfulfilled promises of parts delivery within a day, highlights extreme delays and inefficiency in their service process.
• Disrespectful and Unprofessional Staff Interactions: One reviewer describes staff as "morons" and recounts being lied to and treated poorly, including downplaying a safety recall. This points to a severe lack of professionalism and customer empathy from certain individuals.
• Scheduling Challenges: Customers report difficulty in scheduling appointments, being misled about availability, and being asked to make multiple unnecessary trips, wasting their time and resources.
• Apparent Lack of Accountability: The sudden appearance of "backordered" parts the day after speaking with a manager suggests that issues might persist until higher authority intervention, indicating a lack of proactive problem-solving at lower levels.

Conversely, the only implied "positive" feature, in a highly conditional sense, is that if a manager intervenes, progress might be made, as seen with the sudden appearance of parts. However, this relies on the customer escalating the issue, which is not a sustainable or positive feature of service delivery.

Based solely on the provided information, there is no positive promotional information to share for Harold Ford, Inc. Service. The customer reviews are overwhelmingly negative and serve as a stark warning to potential clients. Instead of traditional promotional benefits, the provided text offers critical considerations for local users in Angola, IN, and surrounding areas:

• Exercise Extreme Caution: Given the severe negative feedback, potential customers should approach Harold Ford, Inc. Service with extreme caution, particularly for complex repairs or recall services.
• Document Everything: If you choose to use their services, it is highly advisable to meticulously document all communications, dates, times, and specific details of your interactions and the vehicle's issues.
• Be Prepared for Delays and Communication Issues: Based on past experiences, be ready for potentially long wait times, poor communication regarding parts and repair status, and challenges with scheduling.
• Verify Recall Information Independently: If dealing with a recall, verify the urgency and details of the recall directly with Ford Motor Company or NHTSA, rather than relying solely on the information provided by this specific service department, especially if it seems to downplay safety concerns.
• Consider Alternatives: It would be prudent for customers to explore alternative authorized Ford service centers or reputable independent auto repair stations in the area, particularly if their needs are urgent or complex.

In summary, while Harold Ford, Inc. Service is an official Ford dealership service center, the provided customer reviews paint a picture of significant operational and customer service deficiencies. The experiences highlight severe problems with communication, repair effectiveness, scheduling, and staff professionalism, leading to considerable customer frustration and a lack of trust. This information should be carefully considered by anyone in Angola, IN, seeking automotive services from this establishment.