Hank Graff Chevrolet Service

Hank Graff Chevrolet Service, situated at 800 N State Rd, Davison, MI 48423, USA, functions as a full-service auto repair station operating under the reputable Hank Graff Chevrolet dealership. Categorized within "Auto Repair Stations," this facility is dedicated to providing comprehensive maintenance and repair services primarily for Chevrolet vehicles, but also extends its expertise to other makes and models. The online information, including various customer reviews, paints a picture of a large dealership service center with a mixed, though generally positive, customer experience.

The environment at Hank Graff Chevrolet Service is designed to be a modern dealership service center. Based on general dealership characteristics and customer feedback, one can infer a professional and well-equipped facility. Amenities often include a customer lounge, which at Hank Graff Chevrolet Service reportedly offers complimentary snacks, beverages, Wi-Fi, and computer workstations. There may also be a kids' playroom, indicating a family-friendly approach. The presence of "more than 25" service bays suggests a large-scale operation capable of handling a high volume of vehicles, contributing to efficiency. Cleanliness and a courteous atmosphere are also mentioned in positive reviews, indicating a well-maintained and customer-focused environment.

Hank Graff Chevrolet Service offers a wide array of automotive services, catering to both routine maintenance and more complex repairs. As a Chevrolet-certified service center, they specialize in genuine GM parts and employ factory-trained and ASE-certified technicians who are well-versed in Chevrolet vehicles' intricate systems. Their extensive service menu typically includes, but is not limited to:

• Oil and Filter Changes: Including various types of oil, such as ACDelco GM OE Dexos1® Full Synthetic.
• Brake Service: Ranging from new brake pads/shoes to comprehensive brake system inspections and fluid exchanges.
• Tire Services: Including tire rotation, balancing, installation, and wheel alignment (including 4-wheel alignment). They also offer a tire price match guarantee.
• Engine Repair & Diagnostics: Addressing check engine light issues, engine cooling system inspections, and more involved engine repairs.
• Transmission Service: Including fluid exchanges for both gasoline and diesel vehicles.
• Battery Services: Testing and replacement.
• Multi-Point Vehicle Inspections (MPVI): Comprehensive checks of various vehicle components, including fluids, brakes, steering, and restraint systems.
• Fluid Exchanges: For power steering, coolant, and differentials (including 4x4 and AWD driveline services).
• Fuel System Service: Cleaning fuel lines, injectors, and removing carbon deposits.
• Vehicle Detailing: To ensure cars are returned in pristine condition.
• Collision Center Services: While the primary focus here is on the service department, the broader Hank Graff dealership network often includes body shop services for collision repair.

They also provide complimentary shuttle service, early drop-off, late pick-up, and offer loaner cars, though the availability of loaner cars can sometimes be a point of contention for customers.

Several features contribute to the overall service experience at Hank Graff Chevrolet. The dealership prides itself on having "factory-certified technicians" with "10+ years experience," ensuring a high level of expertise in diagnosing and repairing vehicles. The use of genuine GM parts guarantees quality and compatibility with Chevrolet vehicles. The vast number of service bays and the ability to schedule appointments online contribute to overall efficiency, with many customers praising speedy service, especially for routine tasks like oil changes. Their commitment to customer service is frequently highlighted, with positive reviews mentioning courteous staff, helpful check-in technicians, and effective communication. The provision of amenities such as a comfortable customer lounge and Wi-Fi aims to make waiting periods more pleasant. Additionally, they offer a complimentary car wash with service, adding value to the customer experience.

However, it is important to acknowledge that customer experiences can vary significantly. While many reviews are positive, some express frustration regarding communication issues, extended repair times due to incorrect parts orders, and the unavailability or refusal to cover rental car costs in such situations. These instances, though seemingly less frequent than positive feedback, highlight areas where the service may fall short of expectations, particularly when complex repairs lead to unforeseen delays. The labor rate of $179/hr mentioned in one negative review is also a point of concern for some customers.

Promotional information for Hank Graff Chevrolet Service includes various service specials and coupons that are regularly updated on their website. These promotions often feature discounts on oil changes, tire rotations, wheel alignments, brake services, and other common maintenance tasks. They also offer military and senior discounts on service, demonstrating an effort to cater to different segments of the community. The "Tire Price Match Guarantee" is another notable promotion, assuring customers of competitive pricing on tire purchases. The overarching promotion for Hank Graff Chevrolet is their long-standing reputation (established in 1914) and commitment to customer satisfaction, aiming to be a "one-stop solution for all your automotive needs." Their presence across multiple locations in Michigan (Bay City, Davison, Durand, Mount Pleasant) further solidifies their brand and accessibility.

For local users in Davison, MI, and the surrounding areas (including Flint, Grand Blanc, Lapeer, and Burton) seeking Chevrolet-specific service or general automotive repair, Hank Graff Chevrolet Service offers a comprehensive solution. With their certified technicians, genuine parts, a wide range of services, and customer-focused amenities, they aim to provide reliable and efficient vehicle care. However, prospective customers are encouraged to consider all available feedback and inquire about specific repair timelines and rental car policies for more extensive work.