Gutierrez Tires

Introducing Gutierrez Tires, located at 4808 Stine Rd, Bakersfield, CA 93313, USA. Operating within the category of Auto Repair Stations by providing tires and related services, Gutierrez Tires serves the Bakersfield community and surrounding areas. Based on the limited customer reviews available, Gutierrez Tires appears to offer tire sales, including used tires, and various tire services. However, the feedback presents a mixed picture, with one customer reporting significant dissatisfaction with customer service and the quality of a used tire, while another customer praised their fast and affordable service for a specific repair.

The environment at Gutierrez Tires is not explicitly described in the provided reviews. Typically, a tire shop like Gutierrez Tires would have a service area equipped with tire mounting and balancing machines, lifts or jacks to work on vehicles, and an inventory of new and potentially used tires on display or in storage. There would also likely be a reception or waiting area where customers can inquire about services, select tires, and wait while their vehicle is being serviced. The overall atmosphere and organization of the shop can contribute to the customer's perception of the business's reliability and professionalism.

Based on the customer reviews, the services offered at Gutierrez Tires include:

• Used Tire Sales: One customer mentioned purchasing at least eight used tires from this location, indicating that this is a significant part of their business.
• Tire Repair: The second review mentions a tire blowout and the need for stud replacement, which Gutierrez Tires was able to handle. This suggests they offer tire repair services.
• Tire Replacement: The same review implies tire replacement as part of their service, as the customer had a blowout.
• Wheel Stud Replacement: This specific service was performed quickly and affordably for one customer.

Given the starkly contrasting customer experiences, the features of Gutierrez Tires are somewhat ambiguous. One potential feature, highlighted by a positive review, is their fast service. The ability to complete a tire repair and stud replacement in under 30 minutes was crucial for one customer. Another potential feature is their affordability, as the same customer reported the cost being significantly lower than other options. However, a significant negative feature reported by another customer is horrible customer service, particularly towards women, characterized by disrespect and a lack of willingness to resolve issues with a faulty used tire. This negative review also points to a potential issue with the quality and reliability of their used tires, as one failed within two months and the business allegedly refused a reasonable resolution, even offering an unsafe replacement option. The refusal to provide the owner's contact information further exacerbates the negative impression of their customer service.

The conflicting reviews make it difficult to ascertain reliable features. While they may offer quick and cheap services in some instances, there are serious concerns raised about their customer service practices and the quality of their used tires. Potential customers should weigh these contrasting experiences carefully.

There is no promotional information available in the provided reviews. Tire shops sometimes offer promotions such as discounts on sets of new tires, seasonal specials on tire rotations or alignments, or package deals that combine tire purchases with installation services. Given the negative experience reported by one customer, it is advisable for potential customers to inquire about any warranties or guarantees on used tires and to thoroughly inspect any tires before purchasing. It would also be prudent to clarify their policies on returns or replacements for faulty tires.

In conclusion, Gutierrez Tires in Bakersfield, CA, operates as an auto parts and tire service provider, offering used tire sales and various tire services, including repair and replacement. One customer reported fast and affordable service for a specific repair, which could be considered a positive feature. However, another customer experienced severely negative customer service, disrespectful treatment, and issues with the quality of a used tire that the business was unwilling to resolve fairly. This conflicting feedback presents a significant challenge in objectively characterizing Gutierrez Tires. Local users should be aware of these contrasting experiences. If considering Gutierrez Tires, it would be wise to proceed with caution, thoroughly inspect any products before purchase, and clarify service policies and warranties, especially regarding used tires. Contacting them directly at (661) 837-2572 or +1 661-837-2572 for specific inquiries about their services, policies, and any potential promotions is recommended.