Gustavo Auto Repair

Gustavo Auto Repair, located at 122 Ferris Ave, White Plains, NY 10603, USA, operates within the "Auto Repair Stations" category, aiming to provide various automotive services to local users. This introduction will detail the perceived environment, services, features, and any noted promotional information based on the provided customer reviews, offering an objective overview of the business as experienced by its clientele.

The environment at Gustavo Auto Repair, as gleaned from the customer feedback, suggests a professional setting where car repairs are conducted. While no specific details about the waiting area or amenities are provided, the narrative points to a traditional auto shop environment. The address on Ferris Ave positions it within White Plains, a readily accessible area for vehicle owners in the vicinity. The mention of picking up a car from "the lot" and dropping it off to "one of his employees" indicates a standard operational setup for an auto repair facility.

Gustavo Auto Repair, as an "Auto Repair Station," purports to offer a range of automotive services. Based on the customer reviews, specific services that customers have sought include:

• Timing Chain Installation: One customer explicitly details a significant undertaking involving the installation of a timing chain on a Jeep Wrangler, indicating the shop's capacity for complex engine work.
• Engine Replacement: Another review mentions an engine replacement service, highlighting their capability to handle major powertrain components.
• Brake Service: A complementary brake job was mentioned in one account, suggesting that brake system repairs are also part of their offerings.

Given its categorization as an "Auto Repair Station," it is generally implied that the shop would also perform more routine maintenance tasks such as oil changes, diagnostics for check engine lights, and addressing various vehicle performance issues. However, the provided reviews focus heavily on more extensive and challenging repairs, painting a picture of a shop that takes on significant mechanical work.

The features of Gustavo Auto Repair, as described by the provided customer reviews, present a mixed and concerning picture, primarily highlighting issues related to service delivery, communication, and post-repair vehicle performance. It is crucial to note that the following points are drawn directly from the subjective experiences of customers and are not independently verified claims by the business itself.

• Initial Engagement and Pricing: One customer noted an initial positive interaction where Gustavo provided an estimate ($3000 for a timing chain installation) and confirmed the scope of work. This suggests an initial phase of clear communication regarding pricing for major jobs.
• Significant Delays: A recurring theme in the negative feedback is substantial delays in service. One customer waited "almost two weeks for him to pick it up" and then "A whole month goes by and he keeps telling me week after week that it’s not done." Another wait of "ANOTHER week to get my car back" was also reported. This points to potential issues with workload management or internal processes.
• Unresolved Issues Post-Repair: After receiving their car, customers reported immediate and severe problems. One customer experienced "absolutely ZERO POWER/TORQUE," an engine that was "loud and screaming," and inability to maintain speed, directly after a major timing chain job. The check engine light remained on, and brakes were "squishy," contrary to the mechanic's assurances. Another review explicitly states, "He was supposed to replace my car engine and died way before the year mark, won’t recognize the year warranty and wanted to fix @the dead engine." This raises significant concerns about the quality and completeness of repairs.
• Questionable Diagnostics and Advice: One customer was told their driving style caused issues, and the still-squishy brakes were normal, which contradicts their prior experience. This suggests a potential lack of transparent or accurate diagnosis.
• Lack of Accountability and Warranty Issues: A critical feature highlighted is the alleged refusal to honor warranty for an engine replacement that failed prematurely. "Won’t recognize the year warranty," and the mechanic wanting to charge for fixing the "dead engine" after it was reportedly not properly mounted, are severe claims against the business's integrity and commitment to its work.
• Communication Breakdown and Billing Disputes: A customer reported texting Gustavo "four times during his hours of operation and received NO response" during a critical vehicle breakdown. Furthermore, a follow-up repair, related to an oil issue post-timing chain replacement, resulted in a bill of "over $1000," with the mechanic allegedly blaming the customer for an oil pan issue despite claiming to have a "special tool" to avoid its removal during the initial major repair. This suggests a pattern of communication issues and potentially deceptive billing practices.
• Allegations of Fraud: The most severe feature noted in the reviews is the direct accusation of "scamming clients" and "frauds people," with one customer alleging that parts were replaced but charged for new ones, and an engine not being properly mounted.

Regarding promotional information, no explicit promotions, discounts, or loyalty programs are mentioned in the provided customer reviews. The initial interaction with an estimated price for a major job could be seen as a form of initial engagement. However, the subsequent negative experiences, particularly the allegations of unfulfilled promises, unresolved issues, and refusal to honor warranties, overshadow any positive promotional aspects. In the absence of positive testimonials or clear marketing messages, the customer experiences themselves serve as the most direct "information on the Internet" about this business. For potential customers, the detailed negative accounts would strongly influence their decision-making process, making it challenging for the business to promote itself positively based solely on this feedback. The negative word-of-mouth, as demonstrated by the extensive reviews, would significantly impact any promotional efforts.

In conclusion, Gustavo Auto Repair, located at 122 Ferris Ave, White Plains, NY 10603, USA, within the "Auto Repair Stations" category, is presented through customer reviews as a facility that undertakes significant automotive repairs, including timing chain and engine replacements. However, the available information from customers highlights severe concerns regarding prolonged service delays, unresolved post-repair issues, questionable diagnostic advice, and allegations of not honoring warranties and potentially fraudulent billing practices. The customer experiences, rather than any formal promotional materials, define the public perception of this business based on the provided data. Potential customers are advised to carefully consider these detailed accounts when evaluating Gustavo Auto Repair for their automotive needs. The contact phone numbers provided are (914) 328-0400 and +1 914-328-0400.