GRAMPS RV PARTS & SERVICE LLC

GRAMPS RV PARTS & SERVICE LLC, located at 5757 US-22, Morrow, OH 45152, is a dedicated service provider within the "Auto Repair Stations" category, specifically catering to the unique needs of recreational vehicles (RVs) and campers. They offer a range of services from parts sales to comprehensive repairs, aiming to be a resource for RV owners in the Morrow, OH area and surrounding regions. You can contact them at (513) 432-2643 or via mobile at +1 513-432-2643.

As an RV service center, GRAMPS RV PARTS & SERVICE LLC operates a facility designed to handle the often large and specialized nature of recreational vehicles. While specific details about the physical environment (e.g., waiting areas, bay size, cleanliness) are not extensively provided in the given reviews, their business model suggests a setup equipped for RV maintenance, repair, and potentially parts sales. The nature of RV service often requires outdoor space for larger vehicles, in addition to indoor bays for detailed work.

It's important to note that customer experiences with service quality and communication can vary. One review highlights significant issues with communication, delays, and unsatisfactory repair work, including damage to another part of the vehicle and unfulfilled promises for rectification. This suggests that while the intention may be to provide comprehensive service, consistency in execution and follow-up communication may be areas for improvement.

Conversely, another review praises their willingness to help in an emergency, highlighting a positive aspect of their responsiveness, even on a weekend. This indicates that at times, they can be "life savers" for RV owners facing unexpected breakdowns while traveling.

GRAMPS RV PARTS & SERVICE LLC provides a range of services tailored to RVs and campers. Based on general information for RV service centers and the provided customer feedback, their offerings likely include:

• RV Repair: This covers a broad spectrum of issues, from mechanical problems to internal system malfunctions. The negative review specifically mentions a "rear door replaced" on a toy hauler, indicating they handle bodywork and structural repairs specific to RVs.
• RV Parts: As their name suggests, they offer RV parts for sale. For RV owners who prefer to do their own repairs or need replacement components, a local parts supply is crucial.
• RV Maintenance: Routine maintenance is vital for RV longevity. While not explicitly detailed, such a facility would typically offer services like fluid checks, winterization, de-winterization, roof inspections, and appliance servicing.
• Mobile RV Service: Information from other sources (like the BBB) indicates they also offer "Mobile Service," meaning they can potentially come to a customer's location for certain repairs, which is a significant convenience for RV owners, especially those with large or immobile units.
• RV Storage: The BBB profile also mentions "Camper Repair, RV Services, RV Parts, Storage," indicating that they provide storage solutions for RVs. This is a valuable service for owners who do not have space to park their RVs during the off-season or when not in use.

Their involvement in "body work" for RVs, as evidenced by the toy hauler door replacement, suggests they can handle issues related to the exterior structure, panels, and potentially painting, which differentiates them from purely mechanical auto repair shops.

Based on the provided information, the key features and aspects to consider when evaluating GRAMPS RV PARTS & SERVICE LLC include:

• Specialization in RVs: Their exclusive focus on recreational vehicles means they should have the specialized knowledge, tools, and parts unique to these complex vehicles.
• Range of Services: The combination of repair, parts, mobile service, and storage offers a comprehensive suite of solutions for RV owners.
• Accessibility for Emergencies: The "Life savers" review suggests they can be responsive in critical situations, which is invaluable for travelers facing unexpected breakdowns.

However, it's also important to acknowledge potential areas for concern, as highlighted by the negative review:

• Communication: The lack of communication during a repair process and subsequent unfulfilled promises can be a significant point of frustration for customers.
• Quality of Workmanship: The issue with the "incorrectly fixed" door and "cracked AC cover" points to potential inconsistencies in repair quality and attention to detail.
• Accountability and Follow-up: The customer's inability to get issues rectified after multiple attempts raises questions about their commitment to post-repair customer satisfaction and addressing complaints.

The "promotional information" for GRAMPS RV PARTS & SERVICE LLC is a mixed bag, drawn directly from the conflicting customer experiences. The positive review highlights their role as "life savers" for emergency roadside assistance, which is a powerful testament to their responsiveness in dire situations. This kind of immediate, critical support can build strong customer loyalty and word-of-mouth referrals.

However, the negative review serves as a cautionary tale, emphasizing the importance of thorough communication, consistent quality, and accountability in the repair industry. Businesses often use positive testimonials to promote their services, but managing and responding to negative feedback is equally crucial for maintaining a strong reputation.

For local users in Morrow, OH, and surrounding areas with RVs or campers, GRAMPS RV PARTS & SERVICE LLC offers a broad range of services, including emergency assistance and potentially convenient storage. While they appear capable of handling various RV repairs and providing parts, potential customers may want to inquire about specific timelines, communication protocols, and warranty policies to ensure their expectations align with the service provided. Their BBB rating of A+ (from broader searches) suggests that overall, they meet certain standards, but individual experiences can vary, as demonstrated by the provided reviews.