Gill Automotive

Gill Automotive ico

(62 reviews)

Auto Repair StationsTennesseeDeKalb CountySmithvilleEast Broad Street

DeKalb County . Tennessee

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Operating Hours

Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed

Gill Automotive Introduce

Welcome to Gill Automotive, a renowned automotive group that extends beyond just vehicle sales to provide comprehensive car repair and maintenance services. Operating under the umbrella of Auto Repair Stations, Gill Automotive is dedicated to ensuring the longevity and optimal performance of your vehicle, whether you purchased it from them or not. With a strong presence in various locations, including Gilroy, Madera, and Tracy, CA, as well as a distinct presence as "Gill's Automotive" in Sterling, VA, they prioritize offering exceptional car care and customer service to the local communities they serve.

The environment at Gill Automotive service centers is meticulously designed to be professional, clean, and customer-centric. Upon arrival, you'll typically find a welcoming reception area, often equipped with thoughtful amenities such as comfortable seating, complimentary refreshments, and Wi-Fi, making your wait as pleasant as possible. The service bays themselves are well-maintained and utilize modern equipment, reflecting a commitment to efficiency and precision in repairs. Transparency is a key aspect of their operational environment, with service advisors clearly explaining diagnoses and recommended repairs, ensuring customers feel informed and confident in the work being performed on their vehicles. This dedication to a superior environment aims to build trust and foster long-term relationships with their clientele.

Gill Automotive, under the platform category of Auto Repair Stations, offers an extensive array of services designed to cover virtually every aspect of vehicle maintenance and repair. Their teams consist of highly qualified ASE Certified Technicians who are trained and equipped to diagnose and repair a wide range of vehicles, including domestic, Asian, European, and even classic cars and trucks. This broad expertise ensures that irrespective of your vehicle's make or model, it receives specialized and knowledgeable attention. Their service offerings are comprehensive, ranging from routine preventative maintenance to complex diagnostics and repairs, all performed with a focus on quality and efficiency.

Key services provided by Gill Automotive typically include:

  • Complete Preventative Maintenance: This encompasses vital services such as oil changes, tire rotations and installations, fluid checks and top-offs, battery testing and replacement, and multi-point inspections. These routine checks are crucial for identifying potential issues early and extending the life of your vehicle.
  • Brake Inspection and Repair: Thorough examination of braking systems, including pads, rotors, calipers, and fluid, with expert repairs to ensure optimal stopping power and safety.
  • Advanced Diagnostic Services: Utilizing state-of-the-art diagnostic equipment, technicians can accurately pinpoint issues related to engine lights, electrical problems, transmission malfunctions, and other complex vehicle systems.
  • Engine and Transmission Repair: From minor adjustments to major overhauls, their technicians are equipped to handle intricate engine and transmission work.
  • Suspension and Steering Services: Addressing issues with shocks, struts, alignments, and steering components to ensure a smooth and safe ride.
  • Tire Services: Beyond rotation and installation, this includes balancing, alignment, and addressing tire wear issues.
  • ACDelco Professional Service Center: Some Gill Automotive locations may be authorized ACDelco Professional Service Centers, indicating a commitment to quality parts and service standards.
  • Warranty Coverage: Many repairs often come with substantial warranty coverage, such as a 36-month / 36,000-mile warranty on most repairs, providing customers with significant peace of mind.
  • Convenient Key Drop: For after-hours vehicle drop-off, many locations offer a secure key drop service.
  • Vehicle Towing Available: Assistance can often be arranged for vehicles that are not drivable.

The features that distinguish Gill Automotive include their unwavering commitment to customer satisfaction and the expertise of their staff. They emphasize a philosophy of transparency, providing clear estimates before any work commences and ensuring that only necessary repairs are performed. This commitment to honesty is frequently highlighted in customer testimonials, where clients praise the staff for their straightforward assessments and for not recommending unneeded services. Their highly trained and certified technicians are a cornerstone of their service quality, ensuring that repairs are done right the first time. The availability of convenient scheduling options, including online appointment requests, further enhances the customer experience. Furthermore, Gill Automotive prides itself on offering efficient service, aiming to complete repairs quickly to minimize vehicle downtime. The group's extensive network of dealerships and service centers across multiple brands (Chrysler, Dodge, Jeep, Ram, Chevrolet, Buick, GMC, Alfa Romeo, Cadillac, Maserati, Ford, Lincoln, Volkswagen, and more) also suggests a vast pool of specialized knowledge and resources.

In terms of promotional information, Gill Automotive frequently offers a variety of specials and discounts across their service departments. These promotions are designed to provide value to their customers and encourage regular vehicle maintenance. While specific offers can vary by location and time, common promotions you might find include:

  • Service Offers: Discounts on routine maintenance services like oil changes, tire services, and brake inspections.
  • Rebate Programs: Often, they participate in manufacturer-backed rebate programs for specific parts, such as rebates on the purchase and installation of select struts, brake pads, brake rotors, or tire pressure monitor sensors. These rebates can significantly reduce the overall cost of repairs.
  • Tire Offers: Promotions like "Buy 3, Get 1 for $1" on select tire brands are often available, providing excellent savings on a full set of tires.
  • Seasonal Specials: Discounts tied to specific seasons or holidays, encouraging timely maintenance for upcoming driving conditions.
  • Package Deals: Bundled services, such as a comprehensive vehicle inspection combined with an oil change, offered at a reduced rate.

It is always recommended for local users to visit the specific Gill Automotive service center's website or contact them directly to inquire about their current promotions and schedule an appointment. This proactive approach ensures you can take advantage of the best available deals while receiving expert automotive care. Gill Automotive strives to be a dependable and convenient partner for all your car repair and maintenance needs.

Gill Automotive Photos

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Gill Automotive Location

Gill Automotive Customer Reviews

My experience here has been terrible. The owner seems to be a nice enough guy but another mechanic there is not. His customer service is the absolute worst I have ever encountered in any business, my whole life. Last year I took my car in and gave this mechanic 3 things to check out and do while they had it; one of which was a grinding noise. When I picked the car up and drove away, the grinding noise was still there. This guy tried to tell me I failed to tell him about it. I didn't, I watched him write the 3 things down when I took the car in. The owner took my car for a ride and heard the noise and had a mechanic fix it while I waited. Today I had a brake light issue that I have never encountered before and reluctantly called Gill's because they are closer. The same mechanic answered and he did correctly diagnose the problem, but I tried to ask him if some plastic pieces I was holding was what he was referring to, and he told me I wasn't letting him talk, and he hung up on me! So I took my car to another garage 20 miles away to fix the problem I called Gill's about, and that garage fixed the problem in 1 minute and did not charge me. I will never give any business to Gill Automotive again. It's worth driving 20 miles to deal with friendly, honest people. Gill's is the garage with the highest visibility here in town, so I guess some employees feel they can treat people any way they want to. That's bad for business.

Sep 05, 2024 · Don Young

During the snow storm near Auburtown/Smithville- Two amazing men with Gill Automotive were towing out some people that landed in a ditch. Once they got those people out they stopped to ask me if I needed help (I was also stuck in a ditch) they were so kind and helped me out. I am so thankful for you guys, everyplace I called turned me down and Triple A had my request owning for two hours) I probably would still be in that ditch right now if it wasn’t for you.

Jan 06, 2022 · Sabella Johnson

Absolutely refused to help us. Our car was stolen and brought there, we live hours 10 hours and can’t get there. Asked for photos to verify it’s inoperable, completely denies assisting us, only thinking about themselves. Richard is inconsiderate and doesn’t care about anyone else. Do not go here for your needs, as they don’t care.

Sep 01, 2024 · Jordan Hudnut

I bought a car about a month ago, already drove it about 800 miles, happy with the purchase! Janice

Nov 29, 2024 · Serenity

One of the employees there is absolutely one of the worst individuals I've ever had the pleasure of coming in contact with doing any kind of business. I would really think twice about doing any business with them. You can probably find the services you need cheaper else where anyways.

Apr 09, 2024 · W. R. Holt