Giant RV - Montclair

Giant RV in Montclair provided a great experience as my wife and I explored the idea of purchasing an RV. The salesperson who helped us was incredibly knowledgeable, answering all of our questions without being pushy—a rare find in sales. They took the time to understand our needs and made the process comfortable and informative. While we’re still considering our options, the customer service here left a strong impression. A great place to start if you’re RV shopping!

Jan 15, 2025 · Joshua Nelson

Upddate. After having someone come out to attempt to fix the plumbing issue, it remains unresolved. Today, when I walked out to take out the trash, I heard water running, looked under the RV, and it was leaking water from one of our holding tanks. Video attached. The RV is only a few months old. Bought a lemon from Giant RV! This video speaks for itself. I'm utterly disgusted at the whole experience. I've only had the RV 3 weeks and there was a gradual stench coming from the kitchen. After searching we realized it was from behind a kitchen drawer. When we removed the drawer we discovered the wall between between our kitchen and bathroom had been carved out and broken by someone. We also noticed a cut pipe. Looked like a vent. The odor is horrendous and it smells like it's coming from this vent. The trailer is supposed to be new but it looks like someone else desperately ripped through the wall looking for the same thing I was looking for, a bad odor.But who else would know to look, unless someone else had also lived in the trailer and experienced the same smell? Possible? Maybe? I can't imagine why else that wall is broken. Then it occurred to me, the fridge door was scratched and we just replaced it, who scratched it? And the panels around the slides are coming apart. We are going to Giant RV tomorrow to return the fridge door and make an appointment with the service department, something I never expected to be doing after only 3 weeks in a supposedly new trailer that cost upwards 128k. This better get resolved or I'm gonna have to start doing my lemon law research homework regardless of an arbitration agreement. Oh no, not me. Ps. We do use the tablets for the septic tanks and have started emptying them everyday to no avail. Nothing gets rid of the odor and now you could smell it from crevices on the side of the bedframe by the floor. I'm afraid something is leaking and broken underneath where you just can't see.

Oct 06, 2024 · Sandra Madera

We received an awesome customer service from Jose Lopez. He was attentive, friendly and very professional. Jose was very knowledgeable and was able to answer every question we asked him. He went out of his way to show us several models and explained how everything works in each model. We are not ready to buy today but will be in a couple months, we will make sure to go back and ask for Jose. Thank you Jose for making us feel welcomed.

Oct 12, 2024 · DEDEE FIFTYONEFIFTY

A fantastic buying experience from the whole dog loving team at Giant. A special shoutout to Trish Milosevich for assisting us in the process. We felt no pressure to make the purchase. Jayson, the technician, who did our walk through did a great job.

Nov 04, 2023 · Thomas Ruiz

Just bought what was advertised as a 2021 and come to find out unit chasis is actually a 2019, when you call to ask questions they get mad and give the bullsxxxt that its base in when the back was put in, dishonest should be more straightforward Took me calling a Giant rv in Downey they did a great job at explaining and helping me out even if my purchase was not done with them.

Sep 04, 2024 · Alejandra Garcia