Gerber Collision & Glass

(152 reviews)

Auto Repair StationsOhioDelaware CountyWestervilleNorthfield Road

Delaware County . Ohio

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  • +1 614-890-1186
  • www.gerbercollision.com
  • 750 Northfield Rd, Westerville, OH 43082, USA

Operating Hours

Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed

Gerber Collision & Glass Introduce

Gerber Collision & Glass is a prominent and highly specialized "Auto Repair Station" that focuses specifically on restoring vehicles to their pre-accident condition, offering comprehensive collision repair and auto glass services. Unlike general mechanical repair shops, Gerber Collision & Glass operates at the intersection of craftsmanship, advanced technology, and meticulous attention to detail, handling everything from minor dents and scratches to extensive structural damage resulting from collisions. They play a critical role in the automotive ecosystem, providing essential services that ensure vehicles are not only aesthetically restored but also structurally sound and safe to drive after an incident. Their expertise extends to working seamlessly with insurance companies, simplifying a often-stressful process for vehicle owners.

The environment at a Gerber Collision & Glass facility is designed to be professional, reassuring, and indicative of high-quality workmanship. Upon arrival, customers typically find a clean, organized, and well-lit reception area, where friendly and knowledgeable staff are ready to assist. This initial interaction aims to alleviate the stress often associated with vehicle accidents. Beyond the customer-facing areas, the workshops are equipped with cutting-edge technology and specialized tools essential for modern collision repair. This includes advanced frame straightening machines, precision measuring systems that utilize lasers or ultrasonic technology to ensure structural integrity, and dedicated paint booths that maintain optimal temperature and humidity for flawless finishes. The workspace is meticulously maintained, emphasizing safety and order, reflecting the precision and care taken with each vehicle. Technicians, often highly trained and certified in various aspects of auto body and paint repair, work diligently on vehicles, demonstrating their expertise. The overall atmosphere is one of focused restoration, combining technical prowess with an artistic eye for detail. This commitment to a professional, technologically advanced, and well-organized environment reinforces Gerber Collision & Glass's dedication to restoring vehicles to their original glory and safety standards.

Gerber Collision & Glass, as a highly specialized "Auto Repair Station," offers an extensive range of services focused primarily on vehicle restoration after damage, alongside related goods for sale. Their core offerings are:

  • Collision Repair: This is their primary service, covering everything from minor dents and scratches to major structural damage. They employ skilled technicians who use advanced techniques and equipment to restore the vehicle's body, frame, and mechanical components to their pre-accident condition. This includes panel replacement, dent pulling, and comprehensive bodywork.
  • Auto Glass Repair & Replacement: A crucial aspect of their service, addressing damaged windshields, side windows, and rear glass. They can repair minor chips and cracks or perform full replacements, ensuring the structural integrity of the vehicle and clear visibility. This often includes calibration of advanced driver-assistance systems (ADAS) linked to the windshield.
  • Paint Services: Expert paint matching and application to restore the vehicle's original finish. Utilizing sophisticated color-matching technology and high-quality paints, they ensure a seamless blend with the existing paintwork. This includes full repaints or spot repairs.
  • Frame Straightening: For vehicles that have sustained structural damage, Gerber Collision & Glass utilizes advanced frame machines and laser measuring systems to accurately return the vehicle's frame to factory specifications, crucial for safety and proper alignment.
  • Dent Removal: Comprehensive dent repair, ranging from conventional dent repair for larger damage to Paintless Dent Repair (PDR) for smaller, non-creased dents where the paint surface is intact.
  • Bumper Repair & Replacement: Addressing damage to front and rear bumpers, whether it involves repairing plastic components, repainting, or replacing the entire bumper assembly.
  • Hail Damage Repair: Specialized techniques for repairing vehicles that have sustained damage from hailstorms, often involving PDR methods.
  • Fender & Panel Repair: Repair or replacement of damaged fenders, doors, hoods, trunks, and other exterior body panels.
  • Minor Damage Repair: Quick and efficient repair of small cosmetic damage, such as scuffs, scratches, and minor dings, to maintain the vehicle's appearance.
  • Vehicle Detailing & Cleaning: Often offered as a final step in the repair process, ensuring the vehicle is returned to the customer in a clean and polished state, both inside and out.
  • Assistance with Insurance Claims: A significant "service" they provide is guiding customers through the insurance claim process. They work directly with most major insurance companies, helping to streamline paperwork, manage estimates, and facilitate a smooth repair experience.

In terms of goods for sale, Gerber Collision & Glass primarily utilizes and incorporates high-quality **OEM (Original Equipment Manufacturer) parts** or certified **aftermarket parts** in their repairs, depending on the customer's preference and insurance guidelines. This includes body panels, bumpers, lights, glass (windshields, side windows), and various trim pieces. They also use premium paints, primers, and clear coats to ensure durable and aesthetically pleasing finishes. While they don't typically sell parts over the counter to individuals, the provision and expert installation of these components are central to their service.

Several features distinguish Gerber Collision & Glass as a leading "Auto Repair Station" specializing in post-accident vehicle care. Firstly, their **nationwide network and vast experience** are significant differentiators. As one of the largest collision repair companies, their extensive presence means consistent service standards and widespread acceptance by insurance companies. This provides peace of mind and convenience for customers across various locations. Secondly, their **commitment to certified repair processes and technician training** is paramount. Many of their locations are certified by leading vehicle manufacturers (e.g., Ford, GM, Honda, Toyota), ensuring that repairs are performed according to specific factory standards, which is crucial for maintaining vehicle safety features and warranties. Their technicians undergo continuous training to stay current with evolving vehicle technologies, including advanced materials and complex sensor systems. Thirdly, their **streamlined insurance claim process** is a major benefit for customers. Gerber works directly with virtually all insurance carriers, handling the paperwork, estimates, and communication, which significantly reduces the burden on the vehicle owner during a stressful time. Fourthly, their **focus on customer satisfaction and transparent communication** ensures that customers are kept informed throughout the repair process, with regular updates and clear explanations of the work being done. Finally, the **use of advanced technology** for diagnostics (e.g., precise frame measuring systems) and repair (e.g., specialized welding equipment, advanced paint booths) guarantees a high level of accuracy and quality in every repair, leading to safer and more durable outcomes. This blend of expertise, technology, and customer support truly sets them apart.

Gerber Collision & Glass, like many large service providers, frequently offers various promotions, though these are often tied to specific service needs or partnerships rather than general discounts on mechanical repairs. Promotional information typically focuses on alleviating the financial burden and stress associated with collision and glass damage. While specific offers can vary by location and time, common promotional themes or practices include:

  • Free Repair Estimates: A standard offering, providing customers with a no-obligation, detailed assessment of the damage and estimated repair costs. This is crucial for insurance claims and personal budgeting.
  • Assistance with Insurance Deductibles: While they cannot waive deductibles, Gerber often promotes their ability to work with insurance companies to make the claims process as smooth as possible, which indirectly benefits customers by simplifying financial aspects. Some promotions might highlight benefits that help offset deductible costs, such as rental car assistance during repair.
  • Lifetime Guarantees: Many Gerber locations offer a lifetime guarantee on their repair work for as long as the customer owns the vehicle, demonstrating confidence in their quality and providing long-term peace of mind. This is a significant promotional point.
  • Rental Car Assistance: Promoting their ability to help customers arrange for a rental vehicle while their car is being repaired, often through partnerships with major rental car companies. This minimizes disruption to a customer's daily life.
  • Mobile Glass Services: Advertising the convenience of mobile auto glass repair or replacement, where technicians come to the customer's location for certain types of glass damage, providing a time-saving solution.
  • Online Scheduling and Photo Estimates: Promoting their digital tools that allow customers to schedule appointments online or even submit photos for initial estimates, streamlining the intake process.
  • Seasonal Promotions: Occasionally, promotions might target specific types of damage prevalent during certain seasons, such as hail damage repair specials after a severe storm or windshield repair promotions to address winter road debris.

Customers are encouraged to visit the official Gerber Collision & Glass website, utilize their online scheduling and estimate tools, or contact their nearest location directly to inquire about current promotions and service details. These promotional efforts highlight Gerber Collision & Glass's dedication to providing not only expert repair services but also a hassle-free and customer-focused experience during what can be a challenging time for vehicle owners.

Gerber Collision & Glass Location

Gerber Collision & Glass Customer Reviews

What a great experience! My kid hit an animal and we worked with Gerber for the repairs. It was competed fast, accurately and his car looks great! Thank you!

Apr 26, 2025 · Stacey Barton

I can’t recommend Gerber Collision & Glass enough for anyone needing top-notch auto body work! Ron is my go-to person there—he’s an absolute gem. His exceptional service, paired with his honesty and integrity, makes him someone you can truly trust. If you’re looking for the best in auto body repair, Ron is the expert you want in your corner. Shelby and Kim at the front desk are just as amazing. They made me feel welcomed and valued from start to finish, taking the time to explain everything clearly and keeping me updated throughout the process. Thanks to Ron, Shelby, and Kim, what could have been a stressful experience turned into a total breeze. I’m so grateful for their help and will be recommending Gerber Collision & Glass to everyone I know!

Apr 01, 2025 · Michael Iaquinta

The team did a great job on repairing my car after an accident. It was an easy process dropping off the car and picking it up. The insurance had a snafu regarding the deductible and they were very patient until it got resolved. The inspection was awesome and you couldn't even tell anything happened to my car. They even did just a little extra work for me which was very very much appreciated! I would highly recommended anybody work on their car!

Nov 18, 2024 · Renee

I chose to take my car to Gerber collision and glass in Westerville after hitting a deer to get front end damage repaired. The car was drivable following the incident, although there was damage to the lights, left blinker, bumper and hood. I chose them through my insurance as a preferred shop. The women at the front desk were friendly upon dropping off my vehicle, as well as other staff. However, I have gotten one excuse after another as to why my car is not ready. They have had my car now for over 3 weeks. I am paying out of pocket for my rental (my insurance doesn’t cover the rental). Each time I am told my car is near completion, I receive an update stating that something has delayed it by days. First I was told they had the wrong hood, and had to send it back. Then I was told it was assembled and just needed calibrated to being told it wasn’t assembled, and they had the wrong bumper. I was expecting to pick up today (2/21) 22 days after I dropped my car off and was once again told they were not yet able to calibrate my vehicle and that “hopefully” it should be done Monday. I have had to have body work done in the past due to accidents (with different body shops) and have never had a car take this long to be repaired. I am disappointed already and I haven’t even seen my car.

Feb 21, 2025 · Kathleen LeMay

This place and our technician went above and beyond to get our car fixed right. We have a slightly older vehicle and they treated it and us like it was every bit as important as a new car. The communication was good and the work was perfect!

Mar 29, 2022 · Bookgirlvlp