Gerber Collision & Glass

If there was a way to rate this shop in Naperville with zero stars I totally would. I’ve had nothing but problems. I scheduled to have my windshield replaced on Monday the 19th, received a call this morning at seven saying that my windshield actually is not in and they have no idea when it will be in, do I wanna go ahead and go with the aftermarket windshied. Was not happy with that one day supervisor to call me.Received a call from supervisor Maria. She said not to worry she found the windshield and we’re good to go for Monday. Received a call at 3 o’clock from Jake. They don’t have my windshield. They won’t have it till the 27th. This store is a complete joke, nothing but a runaround. The right hand doesn’t know what the left hand is doing. I am so frustrated and disappointed. Never again will I choose Gerber glass.

May 16, 2025 · Michelle Miller

The repair work was exceptional. The staff was polite, informative and provided me with weekly updates. And as a bonus, the car was completed one week ahead of schedule. I would highly recommend Gerber Collision and Glass.

Feb 18, 2025 · Bob Gasperini

For approximately 15 years, I have been coming to this location for all of my automotive bodywork needs. When the previous body shop made the transition into Gerber Collision and Glass, the core team and exceptional, excellent work and service continued. I have trusted my most beloved and valued cars with this body shop out of hundreds to freely choose from. Yesterday, I was running errands for my family and looking to surprise them with a new entry way Christmas tree to replace our longstanding old one that finally broke down. I visited numerous stores and ended up at American Sale. Upon entry into the parking lot, there was a long metal snow marker rod that was bent over into the lane of traffic instead of standing up vertically. No car could see it coming because in your lane of traffic you have to turn into and follow the curve into the parking lot . . . and then, “there to greet me,” was this rod that scratched nearly the entire passenger side of my car! After speaking with the management of American Sales and subsequently a representative from the company who handles these rods and the snowplowing, I put in a claim with my insurance. Hands down, I chose to make an appointment with Gerber Collision and Glass on LaSalle St. in Naperville; and happily they have always been one of the top endorsed body shop for my insurance company which is a great one! I brought my car to Gerber this morning for the appointment, and I was greeted by one of the kindest, most personable, humble, and professional employees I have ever met there. His name is Jake. Jake went and looked at the damage done to my car and assessed it, and then Jake optimistically offered to try to professionally buff out all the scratches! I was so overjoyed at the possibility and offer right on the spot! Where do you get Customer Service like that? Subsequently, after two rounds of buffing the scratches, and then, taking an extra step and polishing the entire side of my car in the areas affected, he restored my car to beautifully look like it did before it was unfortunately damaged by that top-rusted metal snow rod! Gerber did world-class work on my Stinger almost a couple years ago, and now due to our circumstance, completely out of my control that I was the unfortunate recipient of, Jake brought the most joyful happiness to me in doing what he did GRATIS, free of charge!! Yesterday was temporarily saddening situation, and it ended up being a big inconvenience for me and my family . . . and I had a very late night because of it . . . but today the Customer Service, encouragement, friendliness, and joy that Jake brought to me and my family cannot be summed up in words! The district manager was visiting American sale yesterday and what did she do? Pushed the responsibility on the snowplow company! Are you kidding me? Jake, a humble employee of Gerber Collision and Glass, took care of me on a CEO level and put to shame a corporate district manager of a major company! This is probably my highest level review of any person and company since the inception of my reviewing processes. Jake gets over five stars out of five stars and subsequently, Gerber Collision and Glass on LaSalle St In Naperville, IL will continue to have my business; but even so much more, I hope this review will bring in multitudes of customers because they have earned it! That is priceless! You never know when a kind act out of a gracious heart will bring riches of integrity and even monetary riches. Others like that district manager, who shunned responsibility and pushed it off on a snowplow company will lose my business for a lifetime, and I hope others take note. Update: 8/6/24 Under Jake’s leadership and the Gerber Team, they just did beautiful paint work on my Stinger on the top portion of our hatchback trunk. My Fiancé worked a retail job at a very crowded strip mall area and unfortunately, with bad actors in this world, somebody scratched the top of the trunk and left it for us to pay for. Nice job! Thank you Jake. Thanks Team!

Aug 06, 2024 · James Caruso

Very good service. Always letting you know on what stage is your vehicle at the moment.

May 13, 2025 · Tony O.

On May 13, 2025, I took in my truck into the shop hoping to have a good experience, on May 31, 2024, I was called and told the truck was ready to be picked up and after going around the truck and making sure that everything look good. They did some damages to my truck that was caused by their shop employees they ruined my window tint. They confirmed and told me that they were going to fix the window tint on June 10, I went to pick up the truck. The truck was fine once again and the Truck came home with me the manager Matt in the other guy that sits in that small office that does not look organized at all Jake they’ve been telling me that I’m going to get back to the original parts for my vehicle and have not received the call. The more all of the story is don’t take your vehicle to get it fixed in this shop. They do a horrible job and they do not stand behind their WORD They do not like returning phone calls, and picking up phone calls. Take your business someplace else. Save your money. They blocked my number so I don’t call and they don’t need to pay for what THE MANAGER PROMISED .! Take your money somewhere else.!

Jul 16, 2024 · Alfredo Hernandez