Gerber Collision & Glass

(138 reviews)

Auto Repair Stations Illinois DuPage County Downers Grove Ogden Avenue

DuPage County . Illinois

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Overview
Intro
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Location
Reviews

+1 630-960-2500
www.gerbercollision.com
2360 Ogden Ave, Downers Grove, IL 60515, USA

Operating Hours

Monday 8:00 AM - 5:00 PM

Tuesday 8:00 AM - 5:00 PM

Wednesday 8:00 AM - 5:00 PM

Thursday 8:00 AM - 5:00 PM

Friday 8:00 AM - 5:00 PM

Saturday 8:00 AM - 12:00 AM

Sunday Closed

Gerber Collision & Glass Introduce

Welcome to Gerber Collision & Glass, located at 2360 Ogden Ave, Downers Grove, IL 60515, USA. You can contact them at (630) 960-2500 or +1 630-960-2500.

Gerber Collision & Glass falls under the Auto Repair Stations category, specializing in collision and glass repair services. Customers have provided mixed reviews, highlighting both positive and negative experiences.

One customer praised Jacob for his excellent service, noting his prompt estimation and scheduling of repair work for scratches on a Kia Sportage's front bumper. Despite a paint shortage causing a slight delay, Jacob kept the customer well-informed, and the final result was highly satisfactory. This customer emphasized the location's strong customer service and Jacob’s contributions.

However, another customer had a negative experience with the manager, Jessie. When they requested assistance with a flat tire, hoping for a spare tire swap, Jessie declined and directed them to Firestone. This customer, a former employee of the same company, expressed disappointment, citing a discrepancy between this experience and the company's customer service philosophy.

Here's a summary of what you can expect:

Collision and glass repair services.
Variable customer service experiences.
Efficient estimation and scheduling by some staff, such as Jacob.
Potential communication or assistance issues with some staff, as shown by the manager's action.
Generally good quality of repair work.

If you're in the Downers Grove area and need collision or glass repair, Gerber Collision & Glass offers these services. However, customer experiences vary, so it may be beneficial to clarify expectations and communicate clearly with the staff.

Gerber Collision & Glass Photos

Gerber Collision & Glass Location

Gerber Collision & Glass Customer Reviews

My Kia sportage sustained some scratches on the front bumper, Jacob was great at quickly getting me an estimation of services, and scheduling service work. The Work took a few extra days to complete due to a paint shortage but he kept me informed, and I appreciate that. My front bumper looks really great and Jacob is a great asset to Gerber Collision and Glass. I am super happy with how it looks and the service that I received. I think this is location deserves a lot of recognition for their customer service! Thank you Jacob, I appreciate you and the team!

Aug 21, 2024 · David Miller

I came in to the shop and asked Jessie (Manger) for a helping hand as I had a flat tire and wanted to put air in it but we soon realized I needed to put the spare on which I was willing to pay for someone to swap it but Jessie told me no and told me to drive 2 miles down the road to Firestone. As I worked at this company for 8 years I was taught “Wow every customer and be the best” he wowed me alright…

Sep 03, 2024 · Justin Johnson

Unfortunately, the Level of Service has dropped significantly. Don't be surprised when you call and you receive a discourteous "hello" promptly followed by "I'm doing you a favor" ... this is not the way it used to be. Which means it's possible for redemption?! ... will be following other Google reviews to see if that's the case otherwise we'll be going to a different Gerber collision (Naperville) instead.

Aug 07, 2024 · Mujeeb Basha

Amazing customer service. Kept me informed on the updates with my car. Would highly recommend.

Dec 29, 2024 · Erica Williams

A great shop to take away your worries. I just dropped my damaged car and they fixed it in the most professional way. The entire staff from receptionist the branch manager were amazing and team of sound professionals. Thanks Mcanly and Gerber. I strongly recommend the Gerber for all auto repairs.

Mar 13, 2020 · Ahmad S Khan (Khan)