Fix Auto Elgin

My car got rear ended. The insurance company sent me to Fix Auto to get it repaired. When I got my car after 2 weeks, it looked like new. They did a phenomenal job of repairing my car. If you need your car fixed, definitely check Fix Auto!

Feb 14, 2025 · Gurkirat Kalsi

DO NOT BRING YOUR CAR HERE. My insurance company sent me here since it is a “certified” Volkswagen repair shop. When I got my car back, I had to come back the next day because they forgot to reconnect the power windows. When I went back I also told them they took out the foam electronic protector underneath the passenger seat. He said they didn’t have it so I told them I want it replaced. They never called me to make that right. 6 months later, pieces that they worked on lifted up and I couldn’t use my rear drivers side door. I don’t have the same insurance as I did then, so I took the pieces off to fix it myself. Their workers had broken a plastic connector piece and lost the screws underneath the rear cushion. If they had screwed it in properly then my door wouldn’t be messed up. Do not take your car here unless you want them to mess it up and lose things. UPDATE: I ordered the side panel to replace on my own. Added photos show the new part and original part installed by the shop. You can see how they completely mangled the part and broke/lost multiple pieces. This is unacceptable.

Jul 25, 2024 · Marina R.

I brought my car here after a rodent tore up my electrical under the hood. If you're going through insurance, sometimes you'll hear your rep say it's a "certified" shop but what that really means is that the shop met requirements that are up to par with your insurance policy. It sounds like other reviews are really putting a lot of weight on the word "certified" but it should really be approached more like the shop is "in network" sort of like health insurance. Any way I digress! Fix Auto was able to pick up my car the same day I called my insurance company. And I appreciated the communication with the shop from the front desk clerk to the mechanic. I had my car back within the week and they went above and beyond to order a piece that wasn't in stock at other local jeep dealers. They called me when the piece arrived, and I went the same day to get it installed. Honestly I had a great experience, much better than my local dealership. It's a small shop, and can be easy to miss. It's behind a big building tucked away off to the side of the road. I'll be considering them in the future should I need anything else in the future.

Sep 07, 2024 · George Castro

Excellent work done! Friendly staff. I’m very pleased with the price as well Highly recommended

Jan 18, 2025 · Matt Iverson

Decided to choose a family owned business over the big shops, and boy did I make the right choice. They simply care way more than the other guys. Made my Lexus look like new again and with no headaches! Thank you!!!

Apr 18, 2022 · Andrey Rikels

My car was completed before the original estimated date. I couldn’t tell that it was in an accident. Everything was done at the highest caliber. They made it easy to set my appointment and my pick up date. Thanks to everyone on your staff.

Mar 07, 2025 · Pamela Taylor

My insurance called fix auto for the dent on my trax, ☹️ They guys were so poliet nd professional I brought clouds n (my trax) on a Wednesday it was fix by that next Friday they washed nd vaccum my car they also called rental car to pick me up nd drop me off offered sodas nd water etc they kept me informed on progress of my trax i will use them again

Feb 25, 2025 · LaGinnise Dickerson