Firestone Complete Auto Care

Firestone Complete Auto Care at 425 W Main St, Clarksburg, WV 26301, USA, stands as a prominent auto repair station serving the local community. With a phone number of (304) 844-9634 and mobile phone +1 304-844-9634, it offers a wide array of services designed to keep vehicles running smoothly and safely. As a Firestone Complete Auto Care location, this establishment is part of a larger network known for providing comprehensive automotive solutions, ranging from tire sales and service to intricate vehicle repairs.

The core of Firestone Complete Auto Care's offerings revolves around its categorization as an Auto Repair Station. This means they are equipped to handle a diverse range of vehicle needs. Their services extend beyond simple tire changes, encompassing a holistic approach to car maintenance and repair.

The environment at Firestone Complete Auto Care aims to be professional and accommodating, as reflected in some customer feedback. One satisfied customer noted, "The service was truly very professional from setting up the appointment to getting my car back in a timely fashion. Everyone was very respectful and accommodating. I definitely have told my friends and family that they should go to Firestone." This suggests an emphasis on customer service and a well-organized operation. The store aims to provide a clean and friendly environment, making the experience as comfortable as possible for those waiting for their vehicles. Firestone Complete Auto Care prides itself on a commitment to customer satisfaction, ensuring that patrons feel confident in the services their vehicles receive.

However, customer experiences can vary, and it's important to consider all perspectives. Another customer shared a less favorable experience, stating, "I absolutely do not recommend this place to anyone. I went for an inspection sticker for 2019 Dodge van, 70,000 miles (zero issues). Received a denial stick for rear shocks 'leaking'." This review highlights concerns regarding diagnostic accuracy and pricing, with the customer feeling that they were being taken advantage of. They specifically mentioned a quoted price of $450 for shock replacement, contrasting it with a part cost of $21 and a plan for a fiancé to fix it, suggesting a perceived significant markup. Similarly, an alignment quote of $140 was higher than other local businesses charging around $100. This indicates that while some customers experience seamless and professional service, others may encounter issues related to pricing transparency and diagnostic assessments. Potential customers might find it beneficial to seek multiple quotes and clarify repair necessities.

Firestone Complete Auto Care provides a comprehensive suite of automotive services, falling under the umbrella of "Auto Repair Stations." These include, but are not limited to:

• Tire Services: This is a cornerstone of their business. They offer a wide selection of tires from various brands, including Firestone and Bridgestone. Services include tire sales, installation, balancing, rotation, and repair. They can help customers choose the right tires based on vehicle type, driving habits, and desired performance (e.g., all-season, touring, performance, or winter tires). They also handle tire pressure monitoring system (TPMS) services.

• Brake Services: From brake inspections to full brake system repairs, including pad and rotor replacement, caliper service, and brake fluid flushes. They emphasize the importance of brake maintenance for safety.

• Oil Changes and Fluid Services: Standard, synthetic blend, and full synthetic oil changes are available. This also includes checking and topping off other essential fluids like transmission fluid, coolant, and power steering fluid.

• Battery Services: Battery testing, sales, and installation are provided to ensure reliable vehicle starting. They also offer free battery checks.

• Wheel Alignment: Both standard and lifetime wheel alignments are offered to ensure proper steering and tire wear. This is often recommended after new tire installation or if a vehicle is pulling to one side.

• Suspension and Steering Repair: Services related to shocks, struts, ball joints, tie rods, and other steering and suspension components that impact ride comfort and handling.

• Engine Services: Diagnostic services for engine lights, tune-ups, and various engine repairs.

• AC Service: Air conditioning system inspections, recharges, and repairs to keep the cabin comfortable.

• Vehicle Inspections: General vehicle inspections and, as highlighted by a customer review, state inspection stickers are also offered.

• Wiper Blades and Headlight Repair/Replacement: Basic maintenance items to ensure visibility.

Firestone Complete Auto Care distinguishes itself through several key features:

• ASE-Certified Technicians: Many of their technicians are ASE (Automotive Service Excellence) certified, indicating a certain level of expertise and training in automotive repair.

• Nationwide Network: Being part of a large national chain means customers can often find consistent service and honor warranties at various locations across the country.

• Online Appointment Scheduling: Customers can pre-book their service appointments online, which can save time in the store.

• Environmental Responsibility: Firestone Complete Auto Care has initiatives to improve their environmental impact. They state they recycle approximately 75% of the waste generated in their stores, including used tires, fluids, and other automotive products. They were also among the first national automotive retailers to switch to environmentally-friendly steel wheel weights instead of lead.

• Warranty Options: While a specific warranty for alignments was disputed in a customer review, Firestone Complete Auto Care generally offers warranties on many of its services and products, which can provide peace of mind to customers. It is advisable for customers to always clarify the terms and conditions of any warranty offered.

Firestone Complete Auto Care frequently offers various promotions and deals to attract customers. These promotions often cover a range of services and products:

• Tire Rebates and Discounts: Customers can often find savings when purchasing a set of new tires, with offers like prepaid Mastercard rebates or instant savings on specific Firestone or Bridgestone tire models. These often include incentives for using their Firestone Credit Card.

• Oil Change Specials: Regular promotions are available for different types of oil changes, including standard, synthetic blend, and full synthetic, sometimes with instant discounts or gift card incentives.

• Brake Service Deals: Discounts on complete brake services, or specific front or rear brake services, are common. Free brake inspections are also frequently offered.

• Battery and Alignment Offers: Deals on battery checks (often free) and discounts on wheel alignments (including lifetime alignment options) are typically available.

• Credit Card Exclusive Offers: Firestone Credit Cardholders often receive exclusive deals, such as a percentage off their first purchase, discounts on various services, or special financing programs.

These promotions are frequently updated and can be found on their official website or by signing up for email newsletters. It is always recommended for customers to check the current offers before scheduling a service to maximize potential savings.

In summary, Firestone Complete Auto Care in Clarksburg, WV, strives to be a comprehensive auto repair station offering a wide range of services from routine maintenance to more complex repairs. While striving for professionalism and a positive customer experience, as reflected in some positive reviews, it is always prudent for consumers to exercise due diligence, compare pricing, and clearly understand any recommended services, as suggested by other customer feedback. They aim to be a convenient and reliable option for the local community's automotive needs, backed by a national brand and a commitment to environmental responsibility.