Firestone Complete Auto Care

Firestone Complete Auto Care ico

(176 reviews)

Auto Repair StationsIllinoisClinton CountyCentraliaWest Broadway

Clinton County . Illinois

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  • Intro
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  • Location
  • Reviews
  • +1 618-436-0281
  • www.firestonecompleteautocare.com
  • 1007 W Broadway, Centralia, IL 62801, USA

Operating Hours

Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 9:00 AM - 5:00 PM

Firestone Complete Auto Care Introduce

For local vehicle owners seeking comprehensive automotive care, Firestone Complete Auto Care stands as a prominent entity within the Auto Repair Stations category. Unlike auto parts stores that primarily focus on the sale of components, Firestone Complete Auto Care offers a broader spectrum of services, combining retail with extensive repair and maintenance capabilities. This integrated approach positions them as a convenient and reliable solution for a wide range of automotive needs.

The environment of a Firestone Complete Auto Care location typically features a customer service area where you can consult with service advisors, often separate from the workshop where the actual repairs are performed. This setup allows for focused attention on customer needs, from scheduling appointments to discussing service options and receiving updates on vehicle work. While parts are undoubtedly a crucial element of their operation, the emphasis is on providing complete solutions, encompassing diagnostics, parts replacement, and the labor required for effective vehicle maintenance and repair.

As a key player in the Auto Repair Stations category, Firestone Complete Auto Care offers a diverse array of services. Tire services form a significant part of their offerings, including tire sales from the well-known Firestone and Bridgestone brands, as well as other manufacturers. They provide tire installation, balancing, rotation, and repair services to ensure optimal tire performance and longevity. This focus on tires stems from Firestone's long-standing history in the automotive industry.

Beyond tires, their service portfolio extends to cover essential maintenance tasks such as oil changes, fluid flushes (including coolant, brake fluid, and transmission fluid), and filter replacements. These routine services are crucial for preventing more significant and costly problems down the line. They also offer comprehensive brake services, including inspection, pad and rotor replacement, and brake fluid maintenance, ensuring vehicle safety and responsiveness.

Furthermore, Firestone Complete Auto Care is equipped to handle a wide range of automotive repairs. Their certified technicians can diagnose and address issues related to the engine, transmission, suspension, steering, heating and cooling systems, and electrical systems. This capability positions them as a one-stop shop for many vehicle owners, reducing the need to visit multiple specialized repair facilities. Services like wheel alignment are also commonly offered, contributing to better tire wear and improved handling.

A key feature of Firestone Complete Auto Care is their emphasis on professional service and expertise. Their technicians are typically certified and undergo ongoing training to stay abreast of the latest automotive technologies and repair techniques. This commitment to professional development aims to ensure that vehicles are serviced correctly and efficiently. Many locations are equipped with modern diagnostic tools and equipment, allowing for accurate identification of complex automotive problems.

Transparency and customer communication are often highlighted as important aspects of their service. Service advisors typically explain the recommended repairs in detail, provide cost estimates upfront, and seek customer approval before proceeding with any work. This approach helps build trust and ensures that customers are informed throughout the service process.

In terms of promotional information, Firestone Complete Auto Care frequently offers various deals and discounts on their services and products. These promotions can include discounts on tire purchases, oil change specials, savings on brake service packages, and rebates on specific services. Customers can often find these offers advertised on their website, through email marketing, and in local advertisements. They may also offer financing options for larger service bills or tire purchases, making essential vehicle care more accessible.

Another feature often associated with Firestone Complete Auto Care is their warranty on services and parts. This warranty provides customers with peace of mind, knowing that the work performed is backed by a reputable company. The specifics of the warranty can vary, so it's advisable to inquire about the details at your local store.

Objectively, Firestone Complete Auto Care provides a valuable service to local communities by offering a comprehensive range of automotive maintenance and repair services, going beyond the typical retail focus of an auto parts store. Their integration of parts sales with professional service capabilities, including tire expertise, routine maintenance, and extensive repair work, positions them as a convenient solution for vehicle owners. The emphasis on certified technicians, modern equipment, and customer communication contributes to a professional service experience. While specific promotions and offerings may vary by location and time, their consistent presence and wide range of services solidify their role as a significant player within the Auto Repair Stations category, dedicated to keeping vehicles running safely and efficiently.

Firestone Complete Auto Care Photos

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Firestone Complete Auto Care Location

Firestone Complete Auto Care Customer Reviews

No nonsense maintenance. Staff is friendly and to the point. When you call make sure you know your tire sizes. I heard 4 or 5 calls where they needed a second call because caller didn't know what they needed. Equipment looks well maintained. I needed 4 tires and an alignment. Took them just under 2 hours, while short staffed, and phones ringing off the hook. Excellent job to Chris and his team on a Monday.

Mar 17, 2025 · g w

We have been very impressed with the service that Centralia Firestone provided us. They really bent over backwards to make sure we were satisfied with the outcome. They were very pleasant and really listened to try to locate the problem with my car. We feel they went beyond what most businesses might do to be helpful, even supportive, in what was a difficult situation with our car.

Mar 04, 2025 · Billie Jean Wysong

The service here was amazing! I’m very thankful this place was open on a Sunday. One of our tires picked up a nail and we were worried about what to do as we were driving through small towns that definitely didn’t have a tire place open. The staff at this Firestone were able to get us in and accommodate us waiting in their waiting room with our mini goldendoodle. Thank you to the staff for your hospitality, customer service, attention to detail and kindness. We are traveling back home to Iowa safely because of this place.

Dec 03, 2024 · Keshia Fields

Need a replace alternator while we were traveling and up change was huge, and they leaved my vehicle with a nail holding my batter after they broke it! They charged me for a air filter they did not replace! They lied and tryed to say they patch my tire and the nail they put on my battery was the same exact type of nail, they said they got out my tire! Wow just wow I would never trust this place !!!

Jul 06, 2024 · Shellie Anders

Chris and the rest of the team are very honest and make sure that they have your best interests and safety as a priority. Will always support them and stay a loyal customer.

Apr 24, 2025 · Jodie Rutledge