Firestone Complete Auto Care

Located at 29200 Plymouth Rd in Livonia, Michigan, Firestone Complete Auto Care operates as a well-known establishment within the Auto Repair Stations category, providing a comprehensive suite of automotive services and goods to local users. As a complete auto care center, they aim to be a one-stop shop for various vehicle maintenance and repair needs, ranging from tires and alignments to brakes, oil changes, and more extensive mechanical work. For residents in Livonia and the surrounding areas, Firestone Complete Auto Care offers the convenience of a nationally recognized brand with a local presence.

The environment of a Firestone Complete Auto Care typically includes a customer service area with service advisors who assist customers with their needs, explain repair options, and handle billing. The service area is equipped with multiple bays to accommodate several vehicles simultaneously, containing the necessary lifts, tools, and diagnostic equipment for a wide range of automotive services. Customers can generally expect a professional and organized setting, often with a waiting area that may include seating, reading material, or television to provide comfort while their vehicles are being serviced. As a national chain, Firestone often maintains a standardized appearance and operational flow across its locations.

Firestone Complete Auto Care offers a broad spectrum of services under the umbrella of auto repair and maintenance. Their offerings typically include tire sales, installation, balancing, and repair. They also provide wheel alignment services, which are crucial for tire longevity and vehicle handling. Brake services are another significant part of their business, encompassing inspections, pad and rotor replacement, caliper service, and brake fluid flushes. Routine maintenance services such as oil changes, fluid checks and top-offs, and filter replacements are also commonly offered. Furthermore, they often handle more complex mechanical repairs, including engine diagnostics, battery replacement, exhaust system work, heating and cooling system service, and suspension repairs. This wide array of services positions them as a comprehensive solution for many vehicle owners' needs.

One customer review highlights a positive initial experience with the purchase of new tires and a front-end alignment, noting a "good price" and a "helpful salesman." This suggests that Firestone Complete Auto Care can be competitive in their pricing and that their sales staff aims to provide assistance to customers in making informed decisions about their vehicle needs. However, the same review details a subsequent issue where a stripped lug nut stud was discovered, leading to an unexpected additional charge and an overnight stay for the vehicle. While the reviewer acknowledged the potential necessity of the repair, the accumulation of add-on costs led to a feeling of distrust and a decision not to return as a customer. This illustrates the importance of clear communication and transparency regarding potential additional repairs and their associated costs.

In contrast, another customer review offers a positive perspective on their experience with a brake inspection. This review specifically praises the service representative, Will, for his professionalism, knowledge, and honesty in advising that new brakes were not needed. The reviewer appreciated the quick service provided and the honesty displayed. This positive feedback suggests that Firestone Complete Auto Care employs knowledgeable and honest service advisors who prioritize the customer's best interest, which can contribute significantly to building trust and customer loyalty.

Considering these two contrasting experiences, it is evident that customer experiences at Firestone Complete Auto Care can vary. While some customers may find their pricing competitive and their service helpful, others may encounter unexpected issues and costs that impact their overall satisfaction. The presence of both positive and negative feedback underscores the importance for local users to consider these different perspectives when evaluating Firestone Complete Auto Care for their automotive needs.

Information regarding specific promotional offers at the Livonia location of Firestone Complete Auto Care is not provided in the given data. However, as a national chain, Firestone often has ongoing promotions that may include discounts on tires, oil changes, brake services, or seasonal maintenance packages. These promotions can vary and may be advertised online, through local mailers, or in-store. Local users are advised to contact the Livonia store directly at (734) 666-3586 or mobile phone at +1 734-666-3586 or check the Firestone website for any current offers that may be applicable to their specific service needs.

In conclusion, Firestone Complete Auto Care in Livonia, MI, offers a wide range of automotive services as a comprehensive Auto Repair Station. While one customer reported a satisfactory initial experience with tire and alignment services but expressed concern over unexpected additional costs, another praised the honesty and professionalism of a service representative during a brake inspection. Local users considering Firestone Complete Auto Care should weigh these different experiences and inquire about pricing, potential additional charges, and any available promotions directly with the store to make an informed decision based on their individual needs and preferences.