Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, located at 715 La Playa Dr, Hayward, CA 94545, USA. As a well-known entity within the Auto Repair Stations category, Firestone Complete Auto Care typically offers a comprehensive suite of automotive services and products to local users. Operating with the phone number (510) 731-0542 and a mobile contact of +1 510-731-0542, this location in Hayward, CA, aims to be a one-stop shop for various vehicle needs, including both repairs and the provision of auto parts. While specific details about the environment of this particular store are not available through the provided reviews, Firestone Complete Auto Care locations generally feature service bays for vehicle maintenance and repair, as well as a retail area for displaying tires, parts, and accessories.

The services commonly offered at Firestone Complete Auto Care locations encompass a wide spectrum of vehicle maintenance and repair. These often include tire sales and services (such as rotations, balancing, and repairs), oil changes, brake services, battery replacement, alignment services, heating and cooling system repairs, engine diagnostics, and general maintenance. Given their name, they likely aim to provide "complete" auto care, addressing a broad range of vehicle needs. As an auto parts store integrated within a service center, they offer the convenience of purchasing necessary components and having them installed by their technicians in the same location.

Features that typically define Firestone Complete Auto Care as a national chain include their established brand reputation, often associated with quality and reliability. They frequently offer warranties on their services and products, such as tire warranties and service guarantees. The availability of a wide range of services under one roof is another key feature, aiming to simplify vehicle maintenance for customers. Many locations also offer online appointment scheduling for added convenience. The positive review specifically mentions an employee, Luis N., who is described as "very professional and kind" and attentive to customer needs, suggesting that individual employee dedication to customer service can be a significant feature of the customer experience at this location.

However, it is crucial to consider the negative feedback provided in one of the reviews. This customer expresses significant dissatisfaction with the alignment service, stating that it was attempted three times unsuccessfully, leaving their car still pulling to the left. This raises concerns about the expertise and effectiveness of this particular service at this specific location. Furthermore, the customer details a frustrating experience with appointment scheduling for a lifetime warranty service, citing a long, unacknowledged wait despite having a scheduled time. The lack of communication regarding the wait time and the apparent disregard for the appointment system are significant points of criticism.

The same negative review also mentions a request for a money-back refund through customer service, which was promised to be resolved but had not been followed up on at the time of the review. This lack of resolution further compounds the negative experience and suggests potential issues with their customer service handling of complaints and requests. The customer's concluding remark questions the company's honesty based on their personal experience of wasted time and money.

The contrasting positive review, focusing solely on the positive interaction with Luis N., highlights the potential for excellent customer service at this location. The reviewer specifically praises Luis N.'s professionalism, kindness, and attentiveness to their needs across multiple vehicle visits. This suggests that while there may be inconsistencies in service quality, there are also individuals within the staff who are committed to providing a positive customer experience. It is important for local users to consider both the positive and negative feedback when evaluating the overall service quality at this Firestone Complete Auto Care location.

Promotional information specific to this Hayward location is not provided in the given reviews. As a national chain, Firestone often runs various promotions on tires, oil changes, and other services. These promotions can vary by location and time. Local users interested in any potential discounts or special offers at the Hayward store would need to check their local advertisements, website, or contact the store directly.

In conclusion, Firestone Complete Auto Care in Hayward, CA, positioned within the Auto Repair Stations category, offers a range of automotive services and parts, including tires and alignment services. While one customer review praises the exceptional service provided by a specific employee, Luis N., another review details significant issues with the quality of an alignment service, appointment handling, and customer service follow-up. This mixed feedback suggests that the customer experience at this location may be inconsistent. Local users considering Firestone Complete Auto Care in Hayward should be aware of these differing experiences and may want to seek further information or clarification regarding specific services before making a decision.