Firestone Complete Auto Care

(232 reviews)

Auto Repair StationsTexasDallas CountyDallasGarland Road

Dallas County . Texas

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  • Reviews
  • +1 214-572-8669
  • www.firestonecompleteautocare.com
  • 10502 Garland Rd, Dallas, TX 75218, USA

Operating Hours

Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday 9:00 AM - 5:00 PM

Firestone Complete Auto Care Introduce

When it comes to keeping your vehicle running smoothly and safely, local users have a trusted partner in Firestone Complete Auto Care. As a prominent "Auto Repair Station," Firestone Complete Auto Care provides an extensive range of services and products, ensuring your car receives comprehensive attention from bumper to bumper. With a legacy dating back to 1926, this automotive service provider has built a reputation for reliability, expertise, and a commitment to customer satisfaction.

Environment and Customer Experience

Stepping into a Firestone Complete Auto Care center, you'll find an environment designed for efficiency and customer comfort. While the specific layout may vary by location, a consistent focus is placed on creating a welcoming and professional atmosphere. Many locations have undergone renovations to introduce a new retail concept, featuring updated exterior designs and digital in-store displays that provide real-time updates on your vehicle's service. This modern approach aims to enhance transparency and improve the overall customer experience. The service bays are equipped with the latest automotive service technologies and equipment, enabling quicker and more effective auto repairs. Beyond the immediate experience, Firestone Complete Auto Care is dedicated to environmental responsibility. They adhere to high environmental standards, actively recycling approximately 75 percent of the waste generated in their stores, including used tires, fluids, and other automotive products. Since early 2008, they've been a pioneer in the national automotive retail sector by switching to environmentally-friendly steel wheel weights instead of lead. They also accept used motor oil from DIYers at no charge, promoting proper disposal and recycling. This commitment to environmental stewardship is a significant aspect of their operational philosophy, contributing positively to the local community and the planet.

Comprehensive Services Offered

As a full-fledged "Auto Repair Station," Firestone Complete Auto Care offers a wide array of services designed to meet virtually every automotive need. This comprehensive approach means drivers can rely on a single trusted source for both routine maintenance and unexpected repairs. Their core offerings include:

  • Tire Services: Beyond just selling tires from brands like Bridgestone and Firestone, they provide expert tire installation, rotation, balancing, and flat tire repair. They also offer complimentary tire inflation pressure checks and tread assessments year-round, helping drivers proactively maintain tire health and safety.
  • Oil Changes: From standard oil changes to synthetic and high-mileage options, they ensure your engine is properly lubricated and protected. They even offer environmentally friendly oil change services with EcoPower quality motor oil in some locations, which is recycled and refined using significantly less energy.
  • Brake Services: Firestone Complete Auto Care handles everything from brake pad and rotor replacement to caliper and master cylinder repairs, ensuring your vehicle's braking system is reliable and safe. They offer free brake inspections to diagnose any issues.
  • Battery, Starting, and Charging Systems: They provide battery testing, replacement, and service for your vehicle's entire electrical system, helping to prevent unexpected breakdowns. Free battery checks are a regular offering.
  • Wheel Alignment, Steering, and Suspension: Expert technicians perform wheel alignments to ensure proper handling and tire longevity, along with repairs for steering and suspension components to provide a smooth and controlled ride.
  • Engine Repair and Diagnostics: From routine tune-ups to more complex engine diagnostics and repairs, their ASE-certified technicians can address a wide range of engine issues to restore power and efficiency.
  • A/C Service and Repair: They offer comprehensive air conditioning system checks and repairs to keep your vehicle's cabin comfortable, especially during extreme weather.
  • Other Maintenance and Repair Services: This includes services like fluid checks and flushes (transmission, radiator, drivetrain), wiper blade replacement, headlight repair, serpentine belt replacement, and free vehicle inspections that cover major operating systems like tires, fluid levels, belts, and hoses.
Key Features and Expertise

Several features distinguish Firestone Complete Auto Care as a go-to choice for auto care. Their widespread network of over 1,700 convenient locations across the United States means that expert assistance is often just a short drive away, providing peace of mind for travelers and local commuters alike. A key strength lies in their team of professionals, including over 4,000 ASE-certified technicians. This certification signifies a high level of technical expertise and a commitment to industry standards, ensuring that your vehicle is in capable hands. They utilize advanced technology and quality products from trusted brands, reflecting their dedication to delivering a complete and effective car caring experience. Furthermore, Firestone Complete Auto Care backs its services and repairs with a nationwide warranty, instilling confidence in their workmanship. Their long-standing commitment to customer education is also notable, with programs like their free, award-winning Car Care Academies that provide hands-on workshops on basic vehicle maintenance and safety tips. This initiative underscores their desire to empower drivers with knowledge to keep their cars running "newer, longer." Their focus on understanding vehicles "from bumper to bumper" and explaining work clearly to customers fosters a transparent and trustworthy relationship.

Promotional Information and Value

Firestone Complete Auto Care frequently offers a variety of promotions and deals to provide value to their customers. These promotions often include savings on key services and products, making essential car care more accessible. Local users should regularly check their website or sign up for email alerts to stay informed about the latest offers. Common promotions that are often available include:

  • Tire Rebates and Discounts: Often, customers can find savings or prepaid Mastercard rebates when purchasing a set of four eligible Firestone or Bridgestone tires.
  • Oil Change Deals: Regular discounts are available on various oil change types, including standard, synthetic blend, and full synthetic oil changes.
  • Brake Service Savings: Promotions frequently offer discounts on full brake services or specific front/rear brake services, often accompanied by free brake inspections.
  • Alignment Offers: Discounts on wheel alignments, sometimes including lifetime alignment options, are common, as are free alignment checks with a tire purchase.
  • Battery Promotions: Free battery checks are a standard offering, and occasionally discounts are available on battery replacements.
  • Seasonal Promotions: Look out for special savings during seasonal events like spring sales or holiday periods.
  • Credit Card Holder Exclusives: Customers who use the Firestone Credit Card often receive additional exclusive deals and special financing programs, such as discounts on service purchases or specific car care packages.

These promotions make Firestone Complete Auto Care an even more attractive option for local residents seeking reliable and affordable automotive services. By combining a wide range of services, a commitment to environmental responsibility, skilled technicians, and regular promotional offers, Firestone Complete Auto Care positions itself as a comprehensive and trustworthy choice for all your vehicle's needs.

Firestone Complete Auto Care Location

Firestone Complete Auto Care Customer Reviews

Hard to put into words how bad of an operation this place is. I’ve been going here for a couple of years because it’s convenient. I’ve never been wowed by the service but it’s been good enough. That all changed today. I dropped my truck off at 7:45 for a routine oil change and inspection. I was also getting new tires. They said it would be done by noon. Noon came and went - no call. I called and they said 5. Same thing happened at 5. I called and they said would be ready before 6. Same thing. I called at 5:50 and they said it was ready (they close at 6 by the way). Once I got there, they tried to send me off without proof of my inspection because “you don’t need that anymore.” I said I wanted it for personal records. This is where it gets bad. After looking around for a while, the bad employee who was helping me told me that my car was not inspected due to an issue with the machine. I immediately balked and asked if they were planning on telling me that since he almost sent me on my way without mentioning any sort of issue. What ensued was an incredibly frustrating conversation where I accused them of lying and they denied it. In short, this location of Firestone is dishonest, full of poor communicators, and not reliable. I will NEVER go back.

Mar 13, 2025 · Chase Chandler

Made an appointment at 2pm. Arrived at 1:55pm and was told that it would take an hour to patch a tire, with a screw in it. One hour later the car was still waiting. Three workers were standing around in the garage chatting, most of the time during my wait. It appeared they were on break, joking with one another. Maybe they were not qualified to patch a tire. I could not wait any longer. Asked for my vehicle and left after 1 hour

Apr 10, 2025 · K Jolly

dont plan on waiting at the firestone for your car. they take forever here. doesn’t matter what you are doing. it will always take 3+ hours to do anything. whatever time they tell you it’ll be ready, add an hour and a half to it. i’ve been coming here for some months now i’m definitely not coming back here anymore. i dread it every time

Mar 28, 2025 · l

I am very pleased to Alex and the team I had accident I call Firestone tell them if they fix side mirrors on driver side at first they didn’t complete parts and I ask if I buy part for my car they said yes they gave me place to go to and Auto fit had I returned to Firestone they very very helpful team and young lady did a great job and team there a minor issue but I was very impressed thank you so much guys I appreciate your support you guys got my respect 🙏👍🏼

Feb 28, 2025 · mary j Coronado

Maegan, Alex, and mechanics were “ Outstanding”. We have 2 Lexus. Service was completed professionally and timely. Maegan explained all of the repair items we will need in the next year. John & Camilla

Mar 21, 2025 · John Mitchell