Father And Son Auto Glass

Located at **4290 Laurel St Unit #3, Fremont, CA 94538, USA**, **Father And Son Auto Glass** operates within the crucial category, focusing specifically on vehicle glass repair and replacement. For local users in Fremont and the surrounding areas, this business offers specialized services for issues ranging from small chips to complete windshield replacements. They can be reached via phone at **(408) 506-5792** or mobile at **+1 408-506-5792**, providing convenient access for inquiries and service scheduling.

As a specialized auto glass shop, the environment at Father And Son Auto Glass would typically be tailored to the specific needs of glass repair and installation. This often means a dedicated bay or workshop area designed to safely remove and install vehicle glass, with appropriate tools and adhesives. The focus is on precision and sealing to ensure the new glass is correctly fitted and weatherproof. Unlike a general auto repair shop, the waiting area might be smaller, as many glass repairs can be completed relatively quickly, or some services might even be offered on a mobile basis, where technicians travel to the customer's location, though this specific information for Father And Son Auto Glass is not provided.

The primary services offered by Father And Son Auto Glass revolve around vehicle glass. This includes:

• **Windshield Repair:** For minor chips and cracks that can be safely mended, preventing them from spreading and requiring a full replacement.
• **Windshield Replacement:** For more significant damage, such as long cracks or shattered glass, requiring the installation of a new windshield.
• **Other Auto Glass Replacement:** While not explicitly detailed, most auto glass specialists also handle side windows, rear windows, and sometimes even sunroof glass.

The core value proposition for a business like Father And Son Auto Glass is to provide professional and timely solutions for critical safety components of a vehicle. A clear windshield is vital for driver visibility, and intact windows are essential for vehicle security and occupant safety.

Customer reviews provide valuable insights into the operation and service quality of Father And Son Auto Glass. One positive review highlights a successful experience where a customer sought to replace a long crack on an Audi A3 windshield. The dealership had quoted a high price of $2,000, but Father And Son Auto Glass, specifically "Carlos," provided a "great quote" that was "really reasonable and professional." The customer also praised Carlos's expertise, noting he "really now what he is doing." This review showcases the potential for Father And Son Auto Glass to offer competitive pricing and skilled service, which are significant features for local users looking for cost-effective and reliable auto glass solutions.

However, another review details a highly negative and concerning experience, which necessitates a thorough and objective presentation. A customer reported that a "small chip repair" resulted in their "entire windshield" being damaged by a "3rd party" sent by Father And Son Auto Glass. This incident highlights a crucial aspect of their service: the use of subcontractors or third-party technicians. Initially, "Carlos accepted full responsibility" and offered to replace the windshield. However, this offer was reportedly rescinded once he realized it was for an "expensive vehicle," and he suggested the customer file a claim with their own insurance. When the customer proposed using Father And Son Auto Glass's insurance, Carlos allegedly "lied and said the claim wouldn't be covered because the person who caused the damage wasn't really their employee."

This situation escalated, with the customer involving a lawyer and filing a complaint with the Bureau of Automotive Repair (BAR). The updates to the review reveal that discovery showed the "3rd party" was indeed "working illegally" for Father And Son Auto Glass, and that Carlos Diaz was "found at fault and was ordered, by BAR, to pay for the repair of my windshield." Despite this ruling, Carlos reportedly "avoided my calls still to this date." This detailed account raises significant concerns about the business's transparency, accountability, and adherence to legal and professional standards, particularly regarding licensing and insurance. The customer's strong warning, "BEWARE," and advice to "steer you away before you, too are left with repairs," serves as a critical piece of information for prospective clients.

The implications of this negative review touch upon several key features that potential customers should consider:

• **Licensing and Insurance:** The review explicitly states the company was "neither licensed nor insured" and that the third-party individual was "working illegally." In California, auto repair businesses, including those specializing in auto glass, are generally required to be registered with the Bureau of Automotive Repair (BAR) and maintain appropriate insurance. This is a vital consumer protection measure.
• **Accountability and Customer Service:** The reported initial acceptance of responsibility followed by a retraction and alleged deception indicates a significant lapse in customer service and ethical business practices. The need for BAR intervention to resolve the issue underscores a failure to resolve a dispute internally and amicably.
• **Use of Third-Party Contractors:** While common in many industries, the use of third parties, especially if they are unlicensed or not properly vetted, can introduce risks for the customer. Customers should inquire about who will be performing the work and their qualifications.

Given the information, specific promotional offers for Father And Son Auto Glass are not detailed. However, auto glass repair shops often offer competitive pricing, as seen in the positive review where the quote was "really reasonable." Other common promotions in this sector might include:

• **Free chip repair with insurance coverage:** Many insurance policies cover chip repairs with no deductible.
• **Mobile service convenience:** Offering to come to the customer's location for repair or replacement, saving them time.
• **Lifetime warranty on installation:** Guaranteeing the quality of their work for the life of the vehicle.
• **Discounts for multiple services:** Such as a discount if both a windshield and another window need repair.

Prospective customers are encouraged to contact Father And Son Auto Glass directly at **(408) 506-5792** to inquire about their current services, pricing, and any ongoing promotions. It is also advisable to perform due diligence, including checking their current licensing and insurance status with the appropriate regulatory bodies in California, such as the Bureau of Automotive Repair, to ensure they meet all legal requirements and provide the necessary consumer protections.

In conclusion, Father And Son Auto Glass aims to serve the Fremont community by providing specialized auto glass repair and replacement. While one customer lauded their professional and reasonably priced service, another experience brought to light serious concerns regarding business practices, accountability, and legal compliance, which were ultimately addressed through regulatory action by the Bureau of Automotive Repair. For local users considering their services, it is paramount to balance the potential for good value with a thorough understanding of these reported issues and to verify all necessary credentials before engaging their services.