Experience Auto Glass LLC

Experience Auto Glass LLC operates within the realm of automotive services in Fort Collins, Colorado, specifically specializing in auto glass repair and replacement. While the platform category "Auto Repair Stations" typically implies a broader range of mechanical services, Experience Auto Glass LLC focuses acutely on a critical component of vehicle safety and integrity: its glass. Their listed contact information is (970) 294-9230 and mobile +1 970-294-9230. The address provided is 230 N Roosevelt Ave, Fort Collins, CO 80521, USA.

The physical environment of Experience Auto Glass LLC presents a notable point of contention based on available public information. One customer review explicitly states, "drove from Estes Park and went to the Roosevelt address listed on the website. It was a house. The man living in it said the guy from the phony “auto glass” site used to live at." This suggests a potential discrepancy regarding a permanent, readily identifiable commercial establishment at the listed address. In contrast, other online sources, including the Better Business Bureau (BBB), list a different address at "1705 Heatheridge Rd Unit K103, Fort Collins, CO 80526-1779" and describe Experience Auto Glass, LLC as a legitimate business with an A+ BBB rating. This disparity indicates that the business might operate primarily through a mobile service model or has had changes in its physical location that are not uniformly updated across all online platforms.

For auto glass services, a mobile model is common and often preferred by customers, as it offers the convenience of repairs being performed at their home or workplace. If Experience Auto Glass LLC primarily operates as a mobile service, their "environment" would be the customer's location, with the technicians arriving in a fully equipped service vehicle. This would negate the need for a traditional storefront or garage, which might explain the "house" encounter by the dissatisfied customer if they were expecting a typical repair shop.

Experience Auto Glass LLC focuses on vehicle glass, offering services vital for both safety and legal compliance. Their core offerings include:

• Windshield Replacement: This is a primary service, involving the complete removal of a damaged windshield and installation of a new one. This is crucial for maintaining vehicle structural integrity and driver visibility.
• Windshield Repair: For smaller chips and cracks, they would typically offer resin injection repairs to prevent further damage and restore clarity.
• Door Glass Replacement: Repair and replacement of side windows that are often damaged due to accidents or break-ins.
• Rear Glass Replacement: Servicing of the back window of a vehicle.
• Insurance Claim Assistance: Auto glass companies frequently work with insurance providers to handle claims, simplifying the process for customers. This is indicated by their general industry practice and similar businesses advertising this feature.
• Mobile Service: As suggested by common auto glass industry trends and some positive reviews highlighting convenience, they likely offer mobile services where technicians come to the customer's location for the repair or replacement. This adds significant value for busy individuals or those with non-drivable vehicles.

The specialized nature of these services means they possess the specific tools, adhesives, and expertise required for safe and effective auto glass work, which differs significantly from general mechanical auto repair.

Customer reviews present a bifurcated view of Experience Auto Glass LLC's features.

Positive Features:

• Competitive Pricing: One customer explicitly states, "Richard came in below all of the other prices I was quoted from other auto glass supplier/installers." This suggests that the company is highly competitive on pricing, which is a significant draw for many customers.
• Quick Service: The same customer notes, "got it done the same day as I called. He was on time... and did a great job." This indicates efficiency and responsiveness, key attributes for auto glass issues which often require urgent attention.
• Quality Workmanship: The phrase "did a great job on replacing the windshield in my Tacoma" points to a high standard of work, ensuring the new glass is installed correctly and safely.
• Courteous and Professional Staff: The mention of "Richard" being "courteous" highlights positive customer interactions, which are crucial for service-based businesses.
• Support for Local Business: The satisfied customer's remark, "Quality, locally-owned small business are the best, and this guy is reinforcing that idea," indicates that for those who have a positive experience, the local and independent nature of the business is a valued aspect. The BBB profile also identifies it as a Latino-owned business, which may be a feature of interest for some customers.

Concerning Features:

• Address Discrepancy and Trust Issues: The "Total scam" review, detailing a visit to a residential address and subsequent blocking of calls, raises serious concerns about the business's transparency and legitimacy from that customer's perspective. This directly contradicts the BBB's positive rating and general online presence. Such an experience can severely damage trust and indicates a significant inconsistency in how the business operates or communicates its service model to all potential clients. It suggests a possibility of a mobile-only service being mistaken for a traditional shop, or perhaps an outdated address.
• Communication Problems: Being "blocked" after a problematic appointment indicates a severe breakdown in customer communication and resolution. This can lead to extreme frustration and a feeling of being abandoned, especially when a critical service like windshield replacement is involved. Other online reviews also mention issues with communication and follow-up regarding defective installations or delays in refunds.

These conflicting reviews underscore the importance for prospective customers to perform their due diligence, especially confirming the service model and appointment details thoroughly.

Experience Auto Glass LLC likely promotes itself through several channels, leveraging its perceived strengths while potentially needing to address its weaknesses.

• Competitive Pricing: Offering prices "below all of the other quotes" is a significant promotional point, attracting cost-conscious customers. This is often highlighted in initial quotes or online advertisements.
• Same-Day Service: The ability to complete jobs "the same day as I called" is a powerful draw, particularly for emergency auto glass needs. This emphasizes convenience and quick resolution.
• Insurance Acceptance: Most auto glass companies advertise that they work with all insurance providers, simplifying the claims process for customers. While not explicitly stated in the given reviews, this is a standard industry practice and likely a promotional point.
• Mobile Service: If this is their primary mode of operation, promoting the convenience of coming to the customer's location would be a major advantage.
• Online Presence: Maintaining listings on business directories, potentially with a website or social media, to attract customers searching for auto glass services. The BBB listing with an A+ rating serves as a valuable promotional asset.

However, the negative review serves as a stark reminder that inconsistent information or poor communication can severely undermine promotional efforts and damage reputation. For a business like this, managing online reputation and ensuring clear, accurate communication about its operational model (e.g., mobile-only vs. storefront) is crucial for sustained success.

In conclusion, Experience Auto Glass LLC in Fort Collins, CO, functions as an "Auto Repair Stations" specializing in vehicle glass. It offers services like windshield replacement and repair, with a potential emphasis on mobile service and competitive pricing. Positive customer feedback highlights the efficiency, quality, and courteousness of the service provided by "Richard." However, the conflicting information regarding its physical address and a significant negative review detailing a "scam" experience and communication issues underscore the importance of thorough vetting and clear communication for any prospective customer. Individuals considering their services should verify operational details directly to ensure a smooth and reliable experience.