Emerys New & Used Tire

Located at 20545 Van Born Rd, Taylor, MI 48180, USA, Emerys New & Used Tire positions itself as an Auto Repair Station primarily focused on tire sales and related services. This establishment offers both new and used tires, aiming to cater to a range of customer needs and budgets within the Taylor community. While the core service revolves around tires, the nature of tire installation and repair inherently links them to the broader auto repair station category.

The environment at Emerys New & Used Tire, as depicted by customer feedback, presents a contrasting picture. One review describes a positive, family-oriented atmosphere where customers felt "safe and around good family oriented people," even during an emergency. This suggests a potential for a welcoming and helpful front-of-house experience, particularly in urgent situations. However, another, more recent and detailed review, paints a considerably different picture, implying a hurried sales process and a lack of transparency, where customers were rushed to pay "without allowing me to inspect the tires." This conflicting feedback suggests that the customer experience can vary significantly, impacting the perceived environment and professionalism of the establishment.

The primary services offered by Emerys New & Used Tire include the sale and installation of "new and used tires." This encompasses fitting tires, which would typically include mounting and balancing. Customers describe inquiring about different tire options, ranging from those with "95% tread" to more budget-friendly choices. However, the nature and quality of the "used" tires provided are a significant point of contention in customer reviews. The services, while intended to address tire emergencies and routine replacements, have been criticized for potentially providing "unsafe" and "not street legal" tires. Furthermore, there's a mention of an additional "charge you $10 for each tire you leave with them," which is a disposal fee that customers should be aware of.

The features of Emerys New & Used Tire are presented through starkly different customer experiences. One perspective highlights "Good wholesome people" and feeling "like family," indicating a strong personal connection and a supportive attitude, particularly when faced with an emergency. This suggests a potential for empathetic and helpful staff members who go above and beyond to assist customers in distress. However, the other, more critical review, details several concerning features. These include a perceived lack of transparency where customers were "quickly called me in to pay without allowing me to inspect the tires." The quality of the used tires is a major negative feature, with descriptions of them having "no tread" and being "100% not street legal," even leading to an "EXPLODED" tire shortly after installation, which caused a dangerous driving incident. The customer also points out what they perceived as dishonest pricing, stating the price was "increased by $5" without clear communication. Furthermore, the response from management, reportedly saying "that’s what you get for the amount you spent" and "don’t expect to get tires that will last you 2-3 months for $40," indicates a potential lack of accountability and a dismissive attitude towards customer safety concerns. The claim of selling "the tires of the previous customers who left their tires with them" also raises serious questions about their inventory management and ethical practices.

Regarding promotional information, no explicit deals or advertisements are available from the provided reviews. Instead, the "promotion" for Emerys New & Used Tire comes directly from the sharply divided customer testimonials. The positive review promotes the business as a place with "good wholesome people" and a "family" atmosphere, recommending it to "everyone." This type of organic, heartfelt endorsement is invaluable for any local business. However, the deeply negative review serves as a stark warning, promoting avoidance "AT ALL COSTS." This customer's detailed account of receiving "garbage death trap tires," experiencing a tire explosion, and facing dismissive customer service acts as a severe counter-promotion. They strongly recommend taking business "elsewhere," specifically mentioning a competitor, Hollywood Tires, as a superior alternative offering "practically new tires with actual tread" for the same price, delivered with respect and transparency. This contrasting information is critical for local users to consider when evaluating Emerys New & Used Tire. The contact information, phone: (313) 561-7710 and mobile phone: +1 313-561-7710, is available for direct inquiries, but potential customers should be aware of the widely divergent experiences reported online.

In conclusion, Emerys New & Used Tire at 20545 Van Born Rd, Taylor, MI, operates as an Auto Repair Station specializing in tire sales and installation. While some customers have reported positive experiences highlighting a friendly and supportive atmosphere, other detailed accounts raise significant concerns about tire quality, safety, pricing transparency, and customer service. Prospective customers are advised to carefully consider these varied experiences, particularly those concerning tire safety and the reported attitude towards customer complaints, when deciding whether to utilize their services for their vehicle's tire needs.