East River Auto Care

The owner of the shop completely took advantage of us. They agreed to a price and then when we came to pick up the car they did significantly less than what was agreed upon, claiming we did not put it in writing and that there was miscommunication on what they said they would do. We were all fluent in English, he manipulated the conversation to his advantage and charged us far more than necessary, talking circles around us when trying to figure out where the miscommunication happened. After leaving the shop we ended up getting a flat tire on a four hour road trip we did the next day. We brought the car to a nearby mechanic who then explained that two wheel bolts on a single wheel had completely fallen off and the others still left were able to be removed with their hand, not even using a tire wrench. East River Auto Care had replaced the brake in that same wheel the day before. We feel lucky to made the journey without totaling the car and now are skeptical of the $1,000+ of other work they did at this auto body shop. Simply put, go somewhere else. There’s plenty of other options. Do not trust the owner, they will take full advantage of you and not even do a quality job.

Oct 09, 2023 · Thomas Jubert

I never write these. These thieves told me that rats had gotten into my car and eaten the wiring ina an effort to tr try and get my insurance to let them do the work. i refused to let them do it and sent it to my guy. There was nothing wrong with the car but a bad battery. Beware of these predators.

Jul 01, 2024 · Patrick Johnston

This mechanic changed the radiator. The fan was not put back securely. The owner told us that he never touched the fan but he didn't do the actual work. There was also a cover to the exhaust that was missing and never put back. He denied and argued being blamed as soon as he opened the hood. Out of frustration I let everything go because my temper was rising. This place has the worst customer service and actual service I've ever seen. If you want horrible service all around, then go to this garage.

Jul 19, 2023 · Terri Robinson

I wouldn’t recommend this place to anybody. I went there for a car inspection. They had me sitting there for almost 20 minutes for something that takes literally 5 to 7 minutes. Every time somebody came in for something more expensive he would have me wait it got up to 30 minutes and then finally I said you know what I’m gonna go to the Bronx where I normally go to get it and they do it really fast. And the owner here does not care about you waiting for something like that. And I watched him walk back and forward and talk to other customers that just pulled up because their cars needed more work that was worth more money then my $37 inspection.

Nov 02, 2023 · Mike B

CUSTOMER BEWARE THESE PEOPLE ARE ARE RIP OFFS AND ARE TOTALLY DISHONEST!!!! My dad took my husband's truck to this auto body shop for repairs because the place we usually go to was totally booked. First, the guy Al was extremely rude and nasty to ALL of his customers He gave an estimate and we went with it because this was an emergency. He took the entire front end of the truck off to do the repairs and did NOTHING! Everything he was paid to do was incomplete or not done at all and within 3 days , we ended up having to take the truck to our original place of business which cost us an extra $500!!! Beware of this place because you'll be over spending only to have to get the "repairs" repaired and with today's economy, it sickens me that these people have no integrity but want you to pay top dollar for it

May 09, 2023 · Marcella Edwards