Diamond Auto Repair

5 stars every time hands down. Found Diamond Auto roughly 1.5 yrs ago. Have had work done twice, and 3 detailed, honest quotes. Can't even begin to explain all the problems I've been having with my Mercury Mountaineer lately (due to poor maintenance on my part) These guys won't let you leave unsatisfied. You truly get what you pay for. My last mechanic of 6 years did a good job and his prices were slightly lower than here. And I'll gladly pay the extra and go to Diamond Auto to have a GREAT job done. I've been told(and previous reviews can tell you as well) the owner is a good guy, helps anyone out the best he can and be as fair as he can be. And they weren't wrong. My Mountaineer is an 07 with 258200 miles on it. The difference from when I brought it in two days ago, is insane. Seriously feels like a different car. Can't thank Rick and his crew enough for their amazing, hard work, and the comfort knowing my babies are now safer!

Apr 03, 2025 · Shannon Miller

They did a successful job on fixing up my little red car where it is much safer and able to handle what it was doing before as needed (Chad literally took the time and effort on figuring out what all was truly wrong with it and then took care of each problem he discovered within the best timely manner possible where I wasn't worried about him getting the car fixed up asap because I knew that car required fixing up where it most definitely was going to require a necessary amount of time and patience due to what all was very wrong with it). Also they done a very good job on fixing things on my gray car where now the car is good to go.

Dec 17, 2024 · Angela Miller

To anyone reading the reviews of this business, please read my two reviews. Rick(the owner) keeps having his own employee write reviews as to make themselves look better. They claim my car was in “disrepair” and that my car was “too old to work on since it was made before 2010” when that was not the case at all nor did they say this was the case until the situation was over. I took pictures of where they abandoned it, and the condition of the car. besides for rust on the fender and on the extra set of wheels i had on, there’s no rust anywhere, especially not the undercarriage. My car was NO WHERE near being rotted out or a safety liability, as chad keeps trying to claim. after running to go get my car in the rain after they abandoned it in a parking lot of an abandoned school building, I brought it to another mechanic that fixed the issue in 4 hours. I’ve had the car looked at multiple times by other mechanics and Diamond auto is the first one to claim that its a “rust-bucket”. They only started claiming it was a “safety liability” after they got mad at me, for literally calling to get an update the day they SAID theyd have it done. I do want to add that they claim to have “refused” service, when they quoted me the day after I brought it and said they’d have it done by that Friday. Nobody “refused” service. This situation only happened because I called to get an update on the car the day they said they’d have it done and you started throwing a fit that my car was leaking on your lot and that it was a “piece of junk” and that you had bigger jobs to worry about. Then started yelling at me when I said it was wrong for you to have wasted 3 days when I couldve found a better more qualified mechanic in that time period. Not once did you say anything about a rusty frame or rusted oil pan(both of which are not close to being rotted out btw. I’ve had multiple QUALIFIED mechanics tell me the car is in good shape and that’s it’s unbelievable that a business could act in such a way.) until after I said I was going to leave a bad review because of the situation. Not only are you lying to your customers about what happened, but you’re trying to make me look like the bad guy!! The fact that you have to have your employee make a review to defend yourself when you publicly called my car a piece of junk AGAIN online is unreal. Your responses to your customers speak volumes. Karma is real. you’re twisting the story completely and I truly hope you run out of business for how you act. I’m 20 years old and act more professionally/mature than your business. truly an unbelievable experience all around. 0/5 stars, please stay away!!

Apr 14, 2024 · Vince Jacobs

What started with fear and anxiety ( window wipers that were not stopping) - ended with calmness and satisfaction. Both Rick and Chad broke everything down - to even a 5yo could understand. Their patience and understanding of a car is mind blowing - I just found a new team! Customer Experience was exceeded!

Jan 09, 2025 · Brian J. Roush

My car started to over heat and I took it to diamond auto. Rick was there when i dropped of my car he was very nice and listened to my concerns. My town and country van is almost 20 years old and has many things wrong with it Rick acknowledge this things without trying to upsell me and focused on the over heating issue to get me back on the road. They got my car fixed in a reasonable amount of time and at a GREAT price. I will more than likely be bring my cars to this shop again.

Nov 04, 2024 · henry vandeneynden