Dee Zee Factory Outlet

Dee Zee Factory Outlet, located at 2620 E University Ave, Des Moines, IA 50317, USA, operates as a specialized retail establishment within the broader "Auto Repair Stations" platform category, though its primary function is the sale of auto parts and accessories rather than direct vehicle repair services. This outlet serves as a direct-to-consumer channel for Dee Zee, Inc., a well-established manufacturer of truck and SUV accessories since 1977. Customers can reach them by phone at (515) 299-7377 or on mobile at +1 515-299-7377, with local sales and installation hours typically Monday-Thursday 9 am - 6 pm (CST) and Friday 9 am - 2 pm (CST).

As a factory outlet, Dee Zee provides customers with direct access to a wide array of high-quality products that are designed to enhance the functionality, appearance, and utility of trucks, SUVs, and other vehicles. Dee Zee is a significant player in the automotive industry, serving as an Original Equipment Manufacturer (OEM) for major auto brands like Chrysler, Ford, GM, Honda, Nissan, Subaru, and Toyota. This background underscores the quality and reliability of their products, which are then made available to the consumer market through channels like their factory outlet.

The primary services offered by Dee Zee Factory Outlet revolve around the sale and potentially local installation of their manufactured accessories. Their product range is extensive and focuses heavily on truck and SUV customization and utility. Key product categories include:

• Side Steps, Nerf Bars, and Running Boards: Dee Zee is known as one of the world's largest manufacturers of these items, which provide easier access to taller vehicles and add a custom look. They offer various styles and materials, including stainless steel, aluminum, and powder-coated steel.
• Truck Tool Boxes and Storage Solutions: A wide selection of toolboxes for truck beds, including crossover, chest, and side-mount designs, made from durable aluminum or steel, often with weatherproof and tamper-resistant features. They also offer under-tonneau storage drawers for maximizing bed space.
• Truck Bed Accessories and Protection: This category includes bed caps, bed mats (rubber), tailgate protectors, tailgate assist systems, and tie-down anchors, all designed to protect the truck bed and enhance its functionality.
• Truck Racks: Such as ladder racks, cargo carriers, and the innovative Invis-A-Rack, which are designed to increase a truck's hauling capacity.
• Grille Guards & Bull Bars: For front-end protection and a rugged appearance.
• Other Accessories: Including mud flaps, Jeep and Bronco specific accessories, interior accessories, and light mounts.

The facility itself is a factory outlet, implying a direct sales environment for manufactured goods. While specific details about the showroom's aesthetic are limited, one customer review indicates that the "showroom mostly hosted tool chest for the truck." This suggests a focus on displaying their core product lines, particularly storage solutions. Being a factory outlet, customers might expect a more utilitarian environment compared to a boutique retail store, with an emphasis on product availability and direct pricing. Most Dee Zee products are manufactured and packaged in Des Moines, IA, which indicates that the factory outlet is likely connected to or located near their manufacturing and warehousing facilities, contributing to efficiency in product availability.

Customer feedback regarding Dee Zee Factory Outlet offers a mixed perspective. One review expressed disappointment regarding convenience and product availability, stating, "Not very convenient. I was looking for an accessory for my older Chevy Blazer. The showroom mostly hosted tool chest for the truck. They only offered one brand of wheel guards and they has to be special ordered." This suggests that while their core offerings like toolboxes are well-represented, customers seeking niche or older model-specific accessories might find limited immediate stock and require special ordering. This experience highlights a potential challenge for customers expecting a comprehensive inventory for all vehicle types and ages, rather than a focus on current truck and SUV accessory lines.

Another customer review detailed a significant issue with order fulfillment: "Spent $500 on running boards. When ordered it said they would be shipped in 24-48 hours. Called a couple of days later and customer service said it would be another 8 days. The next day I received an email saying it they were not going to be available for another 13 days on top of the original 8. Sent email back to customer service to see what is going on for documentation. If don't get answer quickly will cancel entire order and make sure to report back." This review points to potential challenges with order processing and communication regarding shipping delays. While the customer service contact information is available, the experience underscores the importance of transparent and timely updates for online or special orders, which can significantly impact customer satisfaction. This feedback serves as a cautionary note for potential buyers, emphasizing the need for clear communication on lead times.

Despite these critical reviews, Dee Zee as a brand generally receives positive ratings for the quality and durability of its products on other platforms. Many customers appreciate that Dee Zee products are manufactured in the USA, and their warranty policy, including a limited lifetime warranty on certain stainless steel and aluminum products, provides assurance regarding product longevity. The company's large-scale manufacturing capabilities and OEM partnerships attest to their product standards.

Promotional information for Dee Zee Factory Outlet would likely focus on the benefits of buying direct from the manufacturer, which could include competitive pricing, direct access to the full product line (even if some items need to be ordered), and the assurance of purchasing genuine Dee Zee products. The availability of local sales and installation services would also be a key promotional point, offering convenience for customers in the Des Moines area. Their official website highlights their heritage as a trusted brand since 1977 and their commitment to durable, functional, and stylish products. Emphasizing the "Made in Des Moines, IA" aspect could also resonate with local patrons who prioritize supporting local businesses.

In conclusion, Dee Zee Factory Outlet at 2620 E University Ave, Des Moines, IA, functions primarily as a direct retail point for Dee Zee's extensive range of truck and SUV accessories. While it offers the advantage of purchasing directly from a renowned OEM supplier of high-quality products like running boards, toolboxes, and truck bed accessories, potential customers should manage expectations regarding immediate in-store availability for all items, especially for older or niche vehicle models. Experiences with order fulfillment and communication can vary, suggesting that proactive follow-up on special orders is advisable. Nevertheless, for those seeking to customize or enhance their trucks and SUVs with robust, factory-backed accessories, Dee Zee Factory Outlet remains a significant resource in the Des Moines area.