Dave's A Plus Automotive

(10 reviews)

Auto Repair Stations Tennessee Montgomery County Clarksville Warfield Boulevard Court

Montgomery County . Tennessee

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Location
Reviews

+1 931-920-4757
419 Warfield Blvd Ct STE D, Clarksville, TN 37043, USA

Operating Hours

Monday 7:00 AM - 3:45 PM

Tuesday 7:00 AM - 3:45 PM

Wednesday 7:00 AM - 3:45 PM

Thursday 7:00 AM - 3:45 PM

Friday 7:00 AM - 3:45 PM

Saturday Closed

Sunday Closed

Dave's A Plus Automotive Introduce

Located at 419 Warfield Blvd Ct STE D, Clarksville, TN 37043, USA, Dave's A Plus Automotive operates within the Auto Repair Stations category, aiming to provide vehicle repair and maintenance services to the local community. You can reach them at (931) 920-4757 or via mobile at +1 931-920-4757. When considering an auto repair shop, it's essential to look at the full spectrum of customer experiences, and Dave's A Plus Automotive presents a notably contrasting picture based on available reviews.

Regarding the environment of Dave's A Plus Automotive, the provided reviews don't offer specific visual details about the shop itself, such as a waiting area, cleanliness, or the overall setup of the repair bays. However, the customer interactions described paint a varied picture of the service environment. On one hand, glowing reviews highlight a warm, family-like atmosphere where customers feel "grateful for Mr. Dave and Mrs. Kay" and state they "don’t even see that anymore in this day and age." This suggests a personal touch and a welcoming feel for long-term, established clients. On the other hand, the experience of a new customer describes a less hospitable environment, marked by condescending communication and a lack of updates, implying a less welcoming and transparent setting for certain interactions. This suggests that the environment's perception might heavily depend on the specific customer's interaction and the nature of the job.

In terms of services, Dave's A Plus Automotive primarily offers general auto care. While the specific range of services isn't exhaustively listed, the reviews indicate they handle various mechanical issues. One review mentions a complex problem involving a "harmonic balancer snap off with the sleeve still attached to the crank," which is a significant engine repair. Other positive reviews broadly refer to "auto care" and that "His work is great," suggesting they cover common repairs like brakes, engine diagnostics, and routine maintenance. However, it's also clear that there are limitations to the types of jobs they are willing or able to undertake, as exemplified by the refusal to take on the harmonic balancer repair after an initial assessment period. This implies that while they offer general services, potential customers with highly specialized or particularly challenging issues might need to confirm their capabilities beforehand.

The features of Dave's A Plus Automotive are where the most significant divergences in customer experience become apparent. For many long-term customers, the key features are the honesty, integrity, and fair pricing provided by Mr. Dave and Mrs. Kay. These clients emphasize that they have "Never once ever had an issue," that prices are "fair," and that they "trust my car with" only these individuals. This strong sense of trust and reliability built over "many many years" is a powerful feature, creating a loyal customer base who feel their vehicles are "in good hands." The willingness of Mr. Dave to "do everything he can to help anyone" is also a frequently praised characteristic among these customers.

Conversely, for other customers, particularly those with less established relationships or more complex repair needs, the features can include significant communication issues and a reluctance to accept certain jobs. One detailed review highlights a lack of willingness to communicate via pictures to assess a job, followed by weeks of delay and "run around" without updates. The condescending tone reported in this interaction ("told me I didn't need to explain it because he was a 'mechanic' and understood it") suggests a potential communication barrier and a challenging customer service dynamic in certain situations. The ultimate refusal to complete a job after a lengthy wait, and the lack of proactive referral, are also critical features that prospective customers should be aware of. This contrasting feedback means that while the shop exhibits a strong personal connection and reliable service for some, it may not be the ideal fit for everyone, particularly those with complex or urgent repairs requiring consistent updates and a broader scope of accepted work.

In terms of promotional information, there isn't any direct mention of marketing campaigns, discounts, or special offers from Dave's A Plus Automotive. For their loyal customer base, the enduring positive experience, characterized by trust, honesty, and fair prices, serves as the primary "promotion." These customers are essentially brand advocates, actively recommending the shop due to years of consistent positive service. Their reviews, filled with high praise and heartfelt gratitude, act as compelling testimonials for others seeking reliable, long-term auto care. However, for potential new customers, especially those encountering the shop for the first time with a complex issue, the negative reviews, which caution against delays and communication issues, might temper initial enthusiasm. The best "promotion" for this business seems to be its established reputation among its existing clientele, rather than overt marketing efforts. For new users, it might be advisable to discuss the specific repair needs in detail and confirm the shop's capacity and willingness to undertake the job before committing to a tow.

Dave's A Plus Automotive Location

Dave's A Plus Automotive Customer Reviews

Has a harmonic balancer snap off with the sleeve still attached to the crank. Explained the situation to Dave on the phone. Proceeded to ask me questions and when I gave him an answer he told me I didn't need to explain it because he was a 'mechanic' and understood it. Okay cool. He refused to let me send pictures to see if it was a job he could even do and told me to tow it to his shop. I towed it to his shop. Dude let my shit sit for almost 4 weeks. Called him once a week for 2 weeks and he kept giving me the run around. 2 weeks in he told me he couldn't do it but someone else he knew could. He said he would contact him, he never did. After a month I finally contacted Dave again and he gave me the guys number who could do it. Went to Rob at clarksville engine repair and he was solid and had me laced up in 2 days. TLDR: Dave is a grumpy old condescending dick if he doesn't want to do the job you need done he won't. If he says he can't/won't do it. Take it to another shop immediately do not wait on him because he WILL NOT call or update you.

Dec 18, 2024 · Casey Kohl

Mr. Dave and Mrs. Kay are such honest and good people that you don’t even see that anymore in this day and age. My dad, myself, and my husband have been using Mr. Dave’s auto care for many many years. Never once ever had an issue. His work is great and his prices are fair. He does everything he can to help anyone. These are the only people I would trust my car with. I know my car is in good hands here. Wish I could give him 100 stars ⭐️ ⭐️⭐️⭐️⭐️ Grateful for Mr. Dave and Mrs. Kay!

Aug 24, 2024 · Destiny Williams

3 1/2 hrs into a 7 day big spring break trip, our quick stop for lunch and gas became a major issue when our power steering went out. We were at a gas station next door and were able to drive to Dave's shop. He was willing to look at it on the spot, figure out what was wrong (faulty power steering pump installation 2 weeks earlier) and make the quick and easy fixes to get us back on the road. Dave took great care of us!

Apr 19, 2024 · jrcunnin76

I had called and spoke with a woman in their front office, however Dave was in the background telling her how to do her job. So I made an appointment to get my AC fixed. He specifically told her to tell me to get there at 8 am. Ok, cool I could do that. So I get up there at 7:56. I went to check in, and he(assuming it was Dave), knew who I was, he said the AC in the Blazer. Correct. Then he tells me, you can’t wait, I would have to drop it off and leave it and he would get to it if he could. Ok, I said I was going to wait, since it’s my only form of transportation. Then he starts getting loud informing me he couldn’t do it today, bring it back tomorrow. I then said that I specifically made the appointment today, because the rest of my week was already booked with other appointments. He turned around threw his hands up, saying bring it back tomorrow, he couldn’t do it today. I can’t get over how rude and disrespectful he was. I wouldn’t give him one red cent to fix my car after that!!! How do people like him even stay in business is beyond me!! Did he treat me like that because he was in a bad mood, or because I am a woman? Don’t know, don’t care, I would highly recommend other people just avoid that type of behavior. That’s why I’m writing this so no one else can be treated like that!!!

Aug 06, 2024 · Racheal Brady

Fixed the Radiator fan relay and module in my Ford Fusion. Did it for the best price available and got it done quickly. Everyone in that shop earned the 5 star rating, no question. Front desk lady is the most delightful person on earth.

Dec 12, 2023 · Antonio Bermudez