Dave Giest Body Shop

For residents of Whitehouse, OH, and the surrounding areas, Dave Giest Body Shop holds a significant and esteemed position within the Auto Repair Stations category, specifically specializing in auto body repair. Situated at 10763 Waterville St #9749, Whitehouse, OH 43571, USA, this establishment boasts a rich history of serving the community for decades, a testament to its enduring quality and commitment to customer satisfaction. You can reach them by phone at (419) 877-0119.

Established in 1981 by Dave Giest himself, and later acquired by long-time employee Ray Moore Jr. in 2008 who chose to retain the respected name, Dave Giest Body Shop embodies a philosophy deeply rooted in customer care. Their motto, "If you don't take care of your customers, somebody else will" and the simple yet profound "Who cares? We care," reflect their unwavering dedication to their clientele. This family-oriented approach, where Dave Giest and Ray Moore Jr. share a father-son-like bond, extends to how they treat their customers, often serving multiple generations of the same families.

The environment at Dave Giest Body Shop is one steeped in history and characterized by a strong, customer-focused approach. While it is a working auto body shop with the necessary equipment and bays for collision repair and painting, the atmosphere is notably welcoming and personal. The emphasis on "family" in customer reviews suggests a non-intimidating and supportive setting. The shop has physically grown over 40 years, with three additions to the original building, including a dedicated paint booth, indicating a professional and continuously updated facility. The presence of whole-shop air conditioning, noted as "the coolest shop in town," further enhances comfort for both staff and customers, especially during warmer months. This commitment to a comfortable and efficient workspace contributes to the overall positive atmosphere, ensuring that customers feel at ease while their vehicles are being serviced. The long-standing presence and generational trust speak to a stable and reliable operational environment.

It's important to note that like any business, challenges in communication can occur. One review mentioned difficulties in getting a response after an initial quote, which can be frustrating for customers. However, the overwhelming majority of feedback highlights the positive aspects of their communication and service, suggesting that these instances may be anomalies rather than the norm for a business that prides itself on customer care and has maintained an A+ rating with the Better Business Bureau.

As a leading player in the Auto Repair Stations category, Dave Giest Body Shop specializes in a full spectrum of auto body repair and painting services. Their expertise ensures that vehicles, often after significant damage, are restored to their pre-accident condition or even better. Their services primarily include:

• Collision Repair: This is their core competency, involving the meticulous repair of vehicles damaged in accidents. This includes repairing and replacing damaged panels, straightening vehicle frames, and ensuring all structural components meet safety standards.
• Auto Body Painting: With a dedicated paint booth and skilled painters like Ray Moore Jr., they excel in paint matching and refinishing. They ensure that repaired sections blend seamlessly with the original paintwork, making the car look "like new" and as if it "was never even hit."
• Dent and Scratch Removal: Addressing all types of cosmetic damage, from minor dings and scratches to more significant dents that require extensive bodywork and painting.
• Bumper Repair and Replacement: Expert handling of damaged bumpers, crucial for both aesthetics and vehicle safety.
• Fender Repair: Repairing and restoring damaged fenders to their original shape and finish.
• Custom Painting: As hinted by Ray Moore Jr.'s painting skills extending to motorcycles, airplanes, and even household items, they likely offer custom paint jobs for various vehicles for clients seeking unique finishes.
• Structural Repair: Ensuring the underlying frame and unibody of a vehicle are properly aligned and repaired after a collision, which is critical for safety and vehicle performance.

Their focus on "making my car look like new" and achieving "top notch job" underscores their commitment to high-quality results, utilizing their skilled technicians and specialized equipment. They prioritize thorough work to ensure complete customer satisfaction with the aesthetic and structural integrity of the repaired vehicle.

The most remarkable distinguishing features of Dave Giest Body Shop are their multi-generational trust and commitment to exceptional quality. Customers consistently praise them for "taking care of my family for generations," a testament to the enduring reliability and trust they've cultivated within the community over more than four decades. This long-standing relationship speaks volumes about their consistent performance and customer loyalty.

The high praise for Ray and Kevin in making a car "look like new" and going "BEYOND my expectations" highlights their dedication to superior craftsmanship. Their ability to restore a vehicle so perfectly that it appears "it was never even hit" showcases their expertise and attention to detail, which are crucial in auto body repair. Their philosophy of "we care" translates into a service where customers feel truly looked after. This personal approach and willingness to exceed expectations are invaluable in an industry where quality and trust are paramount. The fact that the owner, Ray Moore Jr., has maintained the original name due to its "good reputation" further emphasizes the core values of the business that resonate deeply with customers.

However, an objective introduction also acknowledges that while highly rated, some customers have experienced communication challenges, as indicated by a review about unreturned calls regarding a part order. This highlights the importance of consistent follow-up and clear communication for all customers, even for a business with an otherwise stellar reputation. Despite this, the overall sentiment points to a business that strives for excellence in its core service and customer relationships.

While specific daily or seasonal promotional offers for Dave Giest Body Shop are not detailed in the provided information, their most powerful form of promotion is their impeccable reputation and strong word-of-mouth referrals. The heartfelt testimonials from customers who have relied on them for generations are more effective than any advertising campaign, drawing new clients based on proven trust and quality.

Their commitment to providing top-notch results and going "BEYOND expectations" is a continuous promotional effort that ensures customer satisfaction and repeat business. Their long history in Whitehouse, operating since 1981, and their BBB A+ rating also serve as strong indicators of their reliability and ethical business practices. Dave Giest Body Shop maintains regular business hours, typically Monday through Friday, from 9:00 AM to 5:00 PM (though exact hours may vary, it's always best to call ahead). For any inquiries, quotes, or to schedule service, local users are encouraged to contact them directly at (419) 877-0119. Dave Giest Body Shop stands as a pillar of automotive repair in Whitehouse, offering not just repairs but also a legacy of trust and quality service to its community.