D & W Collision Inc

D & W Collision Inc, located at 4911 State Highway 66N, Archbold, OH 43502, USA, is a prominent Auto Repair Station serving the Archbold community and surrounding areas including Delta, Fayette, Lyons, Metamora, Pettisville, Swanton, and Wauseon. With decades of industry experience, dating back to 1959, this family-owned business offers a wide array of services, primarily focusing on collision repair, bodywork, and various mechanical repairs for both personal and commercial vehicles. They can be reached via phone at (419) 445-5211 or on their mobile at +1 419-445-5211. Their typical business hours are Monday through Friday, though specific daily hours are not explicitly stated, customers can inquire when contacting them.

As a long-standing and BBB Accredited auto repair and collision center, D & W Collision Inc likely maintains a professional and well-equipped facility. This would include multiple service bays dedicated to various types of repairs: areas for collision damage assessment, frame straightening equipment, specialized tools for bodywork, and a state-of-the-art paint booth for vehicle refinishing. Their capability to handle large vehicles, such as RVs and commercial trucks, suggests they have ample space and heavy-duty equipment. The environment is designed for efficient workflow and precision, crucial for restoring vehicles to their pre-accident condition and performing complex alignments.

A customer reception area would be present, where clients can discuss repair needs, receive estimates, and communicate with staff. While direct reviews about the comfort of their waiting area are not provided, their BBB accreditation and longevity in business suggest a commitment to professional operations.

D & W Collision Inc provides a comprehensive range of services, establishing itself as a versatile Auto Repair Station. Their core competencies include:

• Collision Repair: This is a primary service, encompassing the full spectrum of repairs needed after a vehicle has been involved in an accident. This includes structural repairs, panel replacement, dent removal, and restoration of cosmetic damage.

• Auto Body Repair and Painting: They specialize in bodywork, which involves repairing and restoring damaged vehicle exteriors. This is complemented by their auto painting services, ensuring a seamless color match and high-quality finish.

• Frame and Unibody Straightening: Crucial for vehicles involved in significant collisions, D & W Collision Inc offers frame and unibody straightening to restore the vehicle's structural integrity and alignment.

• Wheel Alignment: A key service, especially for larger vehicles like RVs and trucks, as highlighted by customer feedback. Proper wheel alignment is vital for vehicle handling, tire wear, and fuel efficiency. They also offer axle straightening.

• Radiator Sales and AC Repair Services: D & W Collision Inc also specializes in radiator sales and provides services for automotive air conditioning systems, including AC repair. This broader range of services extends beyond typical collision work into general mechanical repairs.

• Truck and Commercial Vehicle Services: They cater to both personal and commercial vehicles, indicating the capacity and expertise to handle larger and heavier duty vehicles, such as trucks and RVs, which require specialized equipment and knowledge.

• Tire Sales and Repair: As part of their comprehensive offerings, they also provide tire sales and repair services, ensuring that vehicles leaving their shop have properly functioning tires.

• Free Estimates: The business offers free estimates for repairs, allowing customers to understand the potential costs before committing to service.

D & W Collision Inc boasts several features that contribute to its standing as an Auto Repair Station:

• Extensive Industry Experience: With over 65 years of industry experience, dating back to 1959, D & W Collision Inc brings a wealth of knowledge and expertise to their work. This long-standing presence in the community suggests a deep understanding of automotive repair and established processes.

• Family-Owned Business: Being a family-owned business implies a commitment to personalized service and community ties, often fostering a sense of trust and reliability among local customers.

• Trained Technicians: Their team members are regularly trained and at par with industry standards, receiving training from top companies like GM. This ensures they are up-to-date with the latest vehicle technologies and repair techniques.

• Warranty on Parts and Labor: D & W Collision Inc offers a one-year warranty on all parts and labor, providing customers with a guarantee on the quality and durability of their repairs. This is a significant assurance for customers.

• BBB Accreditation: The business is BBB Accredited with an A+ rating, indicating their commitment to upholding the BBB Standards for Trust. This can be a strong indicator of reliability and ethical business practices.

• Mixed Customer Feedback: While the business has a BBB A+ rating and emphasizes trained technicians and warranties, the provided customer reviews present a mixed picture. One customer praised their work on a "trashed" truck after hitting deer, stating "good work costs a lot and takes time" and highly recommending them over other local body shops. This suggests high-quality results for complex collision repairs.

• Concerns Regarding Alignment Service and Communication: However, two critical reviews highlight significant issues, particularly concerning communication and transparency for alignment services. One customer was charged "$600 for an alignment on an RV" and was dissatisfied with the outcome, feeling the service provider was "defensive" and unwilling to offer a guarantee or further work without additional charges, despite the high cost. Another customer expressed frustration about not receiving a "courtesy call" regarding worn lower ball joints before an alignment was performed, leading to the need for repeat service and additional costs. These specific instances point to potential areas where communication about necessary pre-alignment repairs and post-service satisfaction guarantees could be improved.

The dichotomy in customer feedback suggests that while D & W Collision Inc performs high-quality bodywork and has a strong overall reputation and accreditations, specific experiences, particularly involving complex diagnostics and pricing for certain mechanical services like alignments, may require customers to be more proactive in their inquiries and expectations management.

D & W Collision Inc's primary promotional strategy appears to be built upon its long-standing reputation, extensive experience, and commitment to quality work, backed by a one-year warranty on parts and labor. Their BBB accreditation also serves as a strong marketing tool, signifying trustworthiness. They also highlight their family-owned nature, which can appeal to customers looking for a local, personal touch in their service. The offering of free estimates is a direct promotional incentive, encouraging potential customers to bring their vehicles in for assessment without an initial financial commitment.

While no explicit seasonal discounts or package deals are mentioned, their comprehensive service list and ability to handle both personal and commercial vehicles, including heavy-duty vehicles like RVs and trucks, positions them as a versatile and reliable choice for a broad customer base in the Archbold area. Potential customers are advised to contact them directly for specific pricing, service details, and to discuss any concerns they might have, especially for complex or high-cost repairs like RV alignments, to ensure all expectations are aligned.