D&S Totally Mobile Inc.

D&S Totally Mobile Inc., located at 2417 Oakland Ave, Elkhart, IN 46517, USA, operates as an "Auto Repair Station" with a distinct specialization in mobile automotive and truck repair, particularly catering to commercial fleets. While they have a physical address on Oakland Avenue in Elkhart, their "Totally Mobile" name and a key customer review suggest a significant portion of their service involves on-site repairs, bringing their expertise directly to the customer's location. This business model is highly beneficial for businesses managing fleets, as it minimizes vehicle downtime and logistical complexities.

The environment at D&S Totally Mobile Inc. is multifaceted. For customers visiting their physical location on Oakland Avenue, one would expect a functional garage setup equipped to handle various types of vehicle and truck repairs. The reviews indicate that "All of the employees at their location are friendly, helpful, and knowledgeable," suggesting a welcoming and professional atmosphere within their shop. However, a significant part of their service environment extends to the customer's site. This involves a mobile service setup, where technicians arrive with the necessary tools and parts to perform repairs remotely. This mobile aspect emphasizes efficiency, readiness, and the ability to work in diverse external conditions, from a roadside breakdown to a company's truck yard.

D&S Totally Mobile Inc. offers a comprehensive range of services, heavily skewed towards the needs of trucks and fleets, but also likely capable of handling general automotive repairs. The "fleet" aspect mentioned in a review points to a wide array of services crucial for commercial vehicle uptime. Their services, based on the provided information and the nature of their business, likely include:

• Mobile Repair Services: This is a core offering, where technicians travel to the customer's location (roadside, business premises) to perform diagnostics, repairs, and maintenance. This is invaluable for minimizing downtime for commercial fleets.
• Fleet Maintenance and Repair: Tailored services for businesses with multiple vehicles, ensuring their fleet remains operational and compliant. This often includes scheduled preventive maintenance, diagnostics, and emergency repairs for trucks and commercial vans.
• General Automotive Repair: While specializing in trucks, their capabilities would likely extend to general car repair, including common issues with engines, brakes, transmissions, and electrical systems.
• Heavy-Duty Truck Repair: Given their work with fleets, they would be equipped to handle more complex repairs unique to heavy-duty trucks, including diesel engine issues, air brake systems, and specialized vehicle components.
• Diagnostics: Utilizing advanced diagnostic tools to accurately identify issues, both on-site and at their shop.
• Battery Services: Including testing, replacement, and addressing electrical issues related to starting and charging systems, as indicated by a customer review.
• Preventive Maintenance: Services like oil changes, fluid checks, filter replacements, and tire services (inspection, repair, and possibly replacement) to prolong vehicle life and prevent breakdowns.

The key features of D&S Totally Mobile Inc. are strongly highlighted by customer feedback. Their "knowledge, availability, as well as their prices" are praised by a fleet dispatcher, underscoring their competitive edge. The knowledgeable staff and mechanics who are "great with working with us even when we make things complicated" demonstrate a high level of technical proficiency and problem-solving skills, particularly for complex fleet needs. Their availability, likely referring to their responsiveness and mobile service capabilities, is a crucial feature for commercial clients who cannot afford long downtimes. The "friendly, helpful, and knowledgeable" employees at their location also contribute positively to the overall customer experience.

However, it is crucial to objectively address all feedback. A significant feature, albeit a negative one from a customer's perspective, is a concern regarding pricing practices. One review details a specific incident where a customer felt "scammed" over a battery replacement, citing a very high charge for a single battery installation done remotely. This indicates that while many aspects of their service are highly commendable, potential customers should inquire about pricing in advance and ensure clarity on costs, especially for mobile services or emergency repairs. This feedback highlights a potential inconsistency in customer experience related to billing.

Promotional information for D&S Totally Mobile Inc. is not extensively detailed online. However, given their specialization, their promotional efforts would likely focus on attracting and retaining fleet clients and those in need of convenient mobile repair services. Common promotional strategies for such businesses might include:

• Emphasis on Mobile Service: Highlighting the convenience of on-site repairs for busy individuals and businesses, reducing vehicle downtime.
• Fleet Account Benefits: Offering tailored service agreements, bulk pricing, or priority scheduling for commercial clients.
• Competitive Pricing (as stated by one review): While contradicted by another, their general aim might be to offer competitive rates for their specialized services.
• Emergency Service Availability: Promoting their readiness for urgent roadside assistance or unexpected breakdowns.
• Customer Testimonials: Leveraging positive reviews, particularly from fleet managers, to showcase their reliability and expertise.
• Direct Outreach to Businesses: Targeting local businesses with vehicle fleets to offer their specialized services.

For local users in Elkhart, IN, D&S Totally Mobile Inc. presents a compelling option, particularly for commercial clients and those requiring the convenience of mobile auto repair. Their strong reputation for knowledge, availability, and willingness to tackle complex issues positions them as a valuable resource for maintaining vehicle fleets and handling on-site breakdowns. While the positive aspects of their mechanical service and customer interaction are strongly supported by reviews, prospective customers should exercise due diligence regarding pricing, especially for emergency or mobile battery services, to ensure a fully satisfactory experience. They can be contacted at (574) 294-7506 or +1 574-294-7506.