Curry Chevrolet Service Department

Long story short, the staff (Tristan) will absolutely lie to you to convince you to get more work done than is necessary, and the upper management (Steve) has no interest in doing anything about it but reduce your already hyperinflated bill. I brought in my Volt for a warranty repair on the emissions system and they refused to do any further diagnostics until I paid $800 to fix a connector where the clip had broken due to it being brittle while I did my own diagnosis. The connector was firmly zip tied in place so I was sure it was no issue. While this may seem understandable from their perspective, the staff deliberately lied to me saying they had tested every other component and the connector had to be the issue. This was no misunderstanding, Tristan told me they spent "2.7 hours" taking the relevant components out and testing them individually and I would need to pay more if I wanted them to do anything further. After telling them the issue started *before* I broke the connector clip they again insisted they tested everything. After being gaslit into agreeing to repair the connector I called back less than 20 minutes later to change my mind. I was later told the repair was mostly done by that time despite them trying to charge me 3 hours labor for it. Only then did they actually do any diagnostics and tell me the warranty repair I brought it in for needed to be done. When I told the service manager Steve I was deliberately misled into doing more repairs than necessary and had the lies recorded he had no interest in listening to the recordings. If you were the manager and are told your employee was recorded lying wouldn't you want to hear it? The $800 connector was talked down to $500 then eventually around $250 as they dug themselves a deeper hole of lies. After days of stress and about an hour and a half total of arguing on the phone and in person with proof I was lied to this is in my opinion still not good enough. No respectable business would charge a customer a dime for their malpractice. At the end of the day I got my warranty repair done only to find out yet more diagnostics weren't done and there are more issues that need to be resolved. I still have the same check engine code I brought it in for but I'll just have to take my car elsewhere because I refuse to have these people touch my car again. Update: Another dealership told me Curry did not replace the part they claim they did and cannot fix it under warranty since it was already "fixed" recently. Its hard to see in my photo but this is the top of the EGR cooler Curry claimed to have replaced just 200 miles ago. Rob Conti, the general manager of Curry's response? "See you in court". We'll see what GM corporate thinks since it was their money being stolen for work that wasn't done.

Feb 24, 2025 · Joseph DiGiovanni

Service was great when I went. I was shocked at how quick of a turnaround there was. I've been there in the past and waited over 2 hours but this time I was done within and hr and a half.

Mar 18, 2025 · Ferhad Razzak

I was a loyal customer of this establishment to the extent where I even purchased a vehicle from them, as well as servicing two other vehicles at their facility. My last experience was not a good one. I initially took in my vehicle for a basic oil change service and there was an issue with the vehicle shifting/wobbling from side to side. During that visit, I had to initiate phone most phone calls in order to get updates on my vehicle. it turned out that after my vehicle being in there possession for service in their facility for three weeks, I was told that all I needed was Tires. When I went down there to retrieve my vehicle after giving a four day notice of when I was going to pick up my vehicle. When I got there, my vehicle was not properly cleaned when it was returned to me. During my ownership of that vehicle, never have I allowed it or seen it in such a filthy, unpresentable and unacceptable manner as it was returned to me. Their general manager did returned my call and accepted full responsibility and stated that was totally unacceptable and should’ve never happened. Obviously, he had no other choice, but to take full ownership and responsibility for what had occurred. I allowed them to install the tires that I need. Basically, I received an oil change and a full set of tires replaced, which took a total of four weeks. Never have I ever heard of this happening. I must mention that was the first time of the many times that I have bought my vehicles there for service that I experienced such a poor service. Take it for what it is. In my case, it is not too far from my residence and is an easy pick up and drop off convenience. At least it’s supposed to be. Moving forward, if in the future I would need services I would have to seriously consider it on many levels, if I was to decide to take my vehicle back to this establishment ever again.

Oct 23, 2024 · Adolfo Gonzalez

If I could give a negative rating I would. I recently called the service department to ask about an on going issue with my 2020 traverse. The problem has been the constant unbarring squeaking noises that come EVERY SINGLE time i break. This car was bought used but in perfect conditions. The break problem did not start until a short month after purchase in 2023. I have children, being that said. Having the inconvenience of having to bring my car 3 times since purchase for the same issue and being told “it should not happen again” irritates me. I had to bring my car somewhere else where a highly qualified experienced mechanic gave me in great detail about what was the actual problem with the car. In which, he stated it was not only the brakes being incorrectly done but also my transmission be compromised with another issue were my car also “stalls” while driving. In which to this day now, it still does it 😡. So with that said, do I want to go back to this specific place? NO. Ive seen already 3 new managers since purchase of the car whom clearly have no sense of trying to resolve the issue at hand but rather come out with bull out of their minds. Extremely unsatisfied and disappointment in the lack oh how these situations are being handled. Being a mother of 4 small children and having to make necessary changes in my daily schedule to bring my car in to think they would resolve the issue is extremely frustrating. Would i recommend other moms going to chevy curry to get a car? Perhaps but with service absolutely not!!!

Apr 23, 2024 · chavs2090

I've leased three cars from Curry Chevy. The problem started with the service department. I've had many issues with my present car with the transmission and the radio. I've also had a lot of scheduled maintenance done at Curry service as well. I purchased an additional warranty to cover oil changes, tire rotations, key fob and windshield wiper blades. Almost every single time I brought my car in for maintenance that was covered by the additional warranty, I informed the service person of the warranty and gave them my policy information. Almost every time, the repair was supposed to be covered in full under the additional warranty and when I went to pick up my car there was a balance that they said I had to pay. I had checked with the company who issued the policy ahead of time. I had many back and forths with the service manager and the service reps only to find out each time Curry made a mistake. This was so stress provoking and such a waste of my time and energy! The service staff didn't want to listen. They were disrespectful and rude. I had brought my car in several times each for two separate repair issues. The service associates told me that they couldn't find anything wrong. I had asked them if there were any recalls which might be causing these reoccurring problems and I was told that they checked and that there weren't any. I finally went to another Chevy dealership after experiencing the same problems again and they told me that there was a recall and updates that were causing these problems and the techs there updated my car's computer and the car is running fine now. I don't experience those problems anymore after the updates. I found the service reps and the service manager to be uncaring, rude, disrespectful and they never wanted to listen. I'll never ever purchase or lease another car from Curry Chevy again!!

Jan 06, 2023 · Frank