Courtesy Ford Auto & Truck Service Department

Courtesy Ford Auto & Truck Service Department, located at 409 Junction Ave, Stanley, WI 54768, USA, serves as a dedicated and comprehensive automotive service center. Operating under the platform category of Auto Repair Stations, this facility specializes in providing expert maintenance and repair services for both automobiles and trucks. As part of a larger dealership, they leverage their association with Ford to offer specialized care, genuine parts, and factory-trained technicians. You can contact their service department directly at (715) 669-5519 or +1 715-669-5519. Their typical service hours are Monday to Friday from 7:30 AM to 5:30 PM, and Saturday from 8:00 AM to 12:00 PM, with Sundays closed, offering convenient scheduling for most customers.

The service department at Courtesy Ford Auto & Truck is described by customers as a "clean, modern shop" and a "state of the art facility in a small community." This suggests a contemporary and well-maintained environment, equipped with the latest diagnostic tools and repair equipment necessary for handling a wide range of vehicle issues. As part of a dealership, the service center likely features multiple service bays to accommodate various vehicles simultaneously, along with comfortable waiting areas for customers. These waiting areas typically include amenities such as complimentary drinks, free Wi-Fi, and mobile charging stations, ensuring a pleasant experience for those choosing to wait for their vehicle. The overall atmosphere is designed to be professional, welcoming, and efficient, reflecting a commitment to customer comfort and effective service delivery. The dealership as a whole is described as "beautiful," further contributing to a pleasant customer experience.

Courtesy Ford Auto & Truck Service Department provides a wide array of automotive services, catering to both routine maintenance and complex repairs for Ford vehicles and other makes (though their specialization lies with Ford, Chevrolet, and Ram, as per CARFAX service history). Their comprehensive service menu includes:

• General Auto Maintenance: This covers routine services essential for vehicle longevity and performance, such as oil changes (including a "quick lube service" for speedy oil changes), fluid checks and top-offs, and filter replacements.

• Brake Service and Repair: From brake pad and rotor replacement to comprehensive brake system diagnostics and fluid flushes, ensuring optimal stopping power and safety.

• Battery Service: Including testing, replacement, and ensuring the charging system is functioning correctly.

• Tire Care: Services such as tire rotation, balancing, repair, and replacement, along with wheel alignment to maximize tire life and vehicle handling.

• Engine Service & Repair: Addressing issues related to the engine, from minor tune-ups and check engine light diagnostics to more extensive engine repairs.

• Transmission Service & Repair: Including transmission fluid exchanges and comprehensive repairs for both automatic and manual transmissions.

• Steering & Suspension: Repairs and maintenance for components affecting vehicle stability, handling, and ride comfort.

• Electrical Repair: Diagnosing and fixing issues with the vehicle's electrical system.

• Safety Inspection: Ensuring vehicles meet safety standards and identifying potential issues.

• Multi-Point Inspection: A complementary service offered with every visit, inspecting various components of the vehicle to identify any immediate or potential future problems.

• Ford Mobile Service: A standout feature, they offer complimentary mobile service where technicians can come to a customer's home or office for routine maintenance, providing exceptional convenience. This service is specifically highlighted by customers as "amazing" and "very convenient."

• Vehicle Pick-up and Delivery Service: For those who cannot bring their vehicle in, the dealership offers a convenient pick-up and delivery service for repairs and maintenance, as highlighted in multiple positive reviews, making the experience "hassle-free."

• Genuine OEM Parts: Utilizing authentic Original Equipment Manufacturer (OEM) parts ensures quality, compatibility, and often comes with a manufacturer's warranty.

• On-site Body Shop: For more extensive repairs, especially those related to accidents, an on-site body shop is available to restore vehicles to their pre-accident condition.

• Shuttle Service: They offer a convenient shuttle service to take customers where they need to go while their vehicle is being serviced.

• 24-Hour Towing Service: For unexpected breakdowns, they offer 24-hour towing assistance, providing peace of mind to vehicle owners.

Courtesy Ford Auto & Truck Service Department consistently receives high ratings and positive feedback, particularly for its customer-centric approach and quality of service. Key features that contribute to their excellent reputation include:

Courtesy Ford Auto & Truck Service Department actively promotes its services through various channels, emphasizing value, convenience, and expertise. Their promotional strategies include:

• Service Specials and Coupons: They frequently offer limited-time service specials on essential maintenance tasks. These can include discounted rates for "The Works Package" (oil change, tire rotation, battery and wiper blade inspection), windshield wiper replacement, battery replacement, four-wheel alignment, brake pad replacement, and transmission fluid exchanges. These specials are often available on their website and can be accessed online, providing cost-effective solutions for maintenance needs.

• Mobile Service Promotion: The availability of complimentary Ford Mobile Service is a key promotional point, highlighting convenience for customers who prefer to have their vehicle serviced at their home or office, with technicians able to perform various routine maintenance tasks on-site.

• Warranty Programs: As a Ford dealership, they may promote exclusive warranty programs, including their Courtesy Certified Warranty, which can offer benefits like a Lifetime Engine Limited Warranty for new vehicles and eligible pre-owned vehicles, along with discounts on service contracts and free pick-up and delivery for service. This provides significant peace of mind to vehicle owners.

• Genuine OEM Parts Emphasis: Promoting the use of genuine OEM parts reassures customers about the quality and longevity of repairs, aligning with Ford's high standards and specifications.

• Online Scheduling: They facilitate online service scheduling, making it easy for customers to book appointments at their convenience, further enhancing the seamless service experience.

• Customer Testimonials: Leveraging positive customer reviews and high ratings on platforms like DealerRater and Cars.com serves as powerful social proof of their quality service and customer satisfaction.

• Comprehensive Service Menu: Their marketing material showcases their wide range of services, positioning them as a "one-stop shop for all your Ford service needs, from routine maintenance to major repairs."

By focusing on these promotions and highlighting their customer-focused features, Courtesy Ford Auto & Truck Service Department aims to be the preferred choice for vehicle owners in Stanley, WI, and the surrounding areas seeking reliable and convenient auto care, ensuring that every visit meets high expectations.