Collision Icon Shelby

For individuals in Utica, Michigan, and the surrounding areas requiring auto body and collision repair, Collision Icon Shelby, located at 4445 22 Mile Rd b, Utica, MI 48317, USA, offers services within the 'Auto Repair Stations' category. They can be reached by phone at (586) 250-4897 or on mobile at +1 586-250-4897. This introduction aims to provide an objective overview of their operations, drawing insights from publicly available information, including customer feedback.

As an 'Auto Repair Station' specializing in collision work, Collision Icon Shelby's facility is primarily designed to handle vehicle body damage. While specific details about their waiting area or internal aesthetics are not extensively detailed, a typical collision repair shop prioritizes a functional and efficient workspace. This usually includes dedicated bays for bodywork, sanding, and painting. The environment is geared towards facilitating the repair process, which involves specialized equipment for frame straightening, dent removal, and paint application. The focus is on the technical aspects of vehicle restoration after an accident. The facility aims to be accessible for vehicle drop-off and pickup, with procedures in place for managing the repair workflow. Given the nature of collision repair, the shop would be equipped to manage vehicles of various sizes and damage levels, requiring a structured approach to ensure timely and effective repairs.

Collision Icon Shelby, operating as an 'Auto Repair Station' with a focus on collision, is expected to provide a range of services designed to restore vehicles post-accident. These services generally include:

• Collision Repair: This is the core offering, addressing damage resulting from vehicle impacts. This can range from minor cosmetic issues to significant structural repairs.

• Dent and Scratch Repair: Techniques to remove dents and scratches from various body panels, aiming to restore the vehicle's appearance.

• Paint Services: This would involve color matching and applying new paint to repaired or replaced body panels, aiming for a seamless finish.

• Panel Replacement: When damage is too severe for repair, replacement of panels such as doors, fenders, hoods, and bumpers would be performed.

• Bumper Repair/Replacement: Addressing damage to both front and rear bumpers, which are frequently affected in collisions.

Based on customer reviews, their services appear to encompass these areas, with specific mentions of issues related to paint application, panel alignment (panel gap), and the replacement of components like grilles. The process involves assessment of damage, ordering parts, and performing the necessary bodywork and painting to return the vehicle to an operational and visually acceptable state.

Evaluating Collision Icon Shelby based on customer feedback provides insight into their operational features and areas of performance:

• Availability for Quick Service: One customer noted that the shop was able to take their car in quickly when other shops were booked out. This suggests that Collision Icon Shelby may have immediate availability for certain types of repairs, which can be a valuable feature for customers needing prompt service.

• Focus on Collision Repair: As their name suggests, their primary focus is on collision and body work. This specialization means their equipment and personnel are geared towards these specific types of repairs.

• Customer Service and Communication: Customer reviews indicate varying experiences with customer service and communication. While one customer found the owner to be rude, another's experience with scheduling and updates suggests potential inconsistencies in communication. The importance of clear and consistent communication in the repair process is highlighted by customer feedback regarding part availability and scheduling.

• Quality of Workmanship: Several customer reviews raise concerns about the quality of workmanship, citing issues such as paint drippings, unpainted sections, poor paint finish (sloppy clear coat, specs in paint), obvious panel gaps, and scratched components. The admission from the shop about not having "experienced techs" after multiple attempts to rectify issues suggests potential challenges with consistency in repair quality. Customers expected a higher standard of finish after extended repair times.

• Problem Resolution: The shop did offer to fix issues identified by customers after the initial repair. This willingness to address customer concerns after the fact indicates an attempt at problem resolution, even if the outcomes were not always satisfactory to the customer.

• Part Ordering and Accuracy: One review detailed an instance where the incorrect part was ordered, leading to delays and additional trips for the customer. This points to potential challenges in their part procurement process, which can impact repair timelines and customer convenience.

It's important for potential customers to consider these reported experiences when evaluating Collision Icon Shelby for their repair needs. The ability to get a vehicle in quickly might be a benefit, but the quality of the repair and the overall customer service experience are critical factors to weigh.

Specific, current promotional offers from Collision Icon Shelby are not detailed in the provided information. However, auto repair stations, particularly those in the collision repair sector, often utilize various methods to attract and retain customers. Common promotional strategies might include:

• Free Estimates: Offering no-cost damage assessments and repair quotes is a standard practice in collision repair, allowing customers to understand the scope and cost before committing to services.

• Insurance Claim Assistance: Many collision centers help customers navigate the insurance claim process, which can be a significant benefit. While not explicitly stated as a promotion, it's a valuable service often highlighted.

• Guarantees on Workmanship: While specific details are not available, some shops offer warranties or guarantees on their repairs, which serves as a promotional tool for building customer confidence.

• Competitive Pricing: In some cases, shops might highlight competitive pricing, especially if an at-fault party is paying, as suggested in one of the reviews where pricing was higher but service was quick.

For any specific promotional information or to inquire about their services and current offers, it is recommended to contact Collision Icon Shelby directly at (586) 250-4897 or +1 586-250-4897. Direct communication would provide the most up-to-date details on how they aim to serve their customers in Utica, MI.