Classic Collision

Exceptional Service and Flawless Repairs at Classic Collision After an accident, my Tesla Model Y sustained significant damage to the rear driver's side wheel and quarter panel. The impact severely affected the suspension, causing major misalignment. Despite the malfunction alarms blaring on the console, I was able to carefully drive the car a short distance home. Once I sorted things out with my insurance company, I had the vehicle towed to Classic Collision, where I met Jacob, who walked me through their repair process in detail. Since they are a Tesla Authorized Repair Shop, he explained that Tesla has strict guidelines requiring a higher standard of repairs compared to other brands. For example, Tesla does not permit frame pulling, as it voids the warranty—meaning the entire quarter panel had to be replaced. In addition, the rear bumper needed replacement, and all adjacent panels required seamless blending for a perfect finish. Jacob and his team started by carefully disassembling the affected areas inside and out, including the suspension and subframe. This step was crucial for creating an accurate estimate, which was submitted to my insurance within just a few days. I was impressed by how meticulous and organized they were in documenting every detail, even sending me a comprehensive estimate along with photos of the damage. Once my insurance approved the repairs, Jacob provided an estimated completion date and kept me informed throughout the process via their convenient texting system. Anytime I had questions, I could reply and receive prompt responses, either by text or phone call. A week before completion, Jacob reached out with an update, and we scheduled a pickup date. When I arrived, I was blown away—my car looked brand new! The team had detailed the interior and exterior, all malfunction alarms were gone, and the paint blending was flawless. The clear coat had a perfect finish, making it impossible to tell the car had ever been in an accident. Beyond their exceptional repair work, the entire staff at Classic Collision was friendly and professional. From the receptionist who promptly assisted me to the well-maintained waiting area with comfortable seating, every detail reflected their commitment to excellent service. The shop itself was clean, organized, and spacious, reinforcing their dedication to precision and quality. Thank you, Classic Collision, for restoring my car to perfection! Your expertise and attention to detail have earned my highest recommendation.

Feb 14, 2025 · Oscar Rodriguez

From start to finish this company is dialed in. From initial contact to regular updates to delivering my car back to me on schedule, I was so impressed. And the repair work they did was impressive as well. I could not be happier and cannot recommend them enough. Choose Classic Collision if you ever need collision repairs done.

Nov 26, 2024 · Jim Batuyong

This review is for Tesla owners who, like me, prioritize quality and reliability in their vehicle care. I had a fantastic experience with Jacob, an exceptional representative who provided an abundance of detail that encouraged me to trust the process completely. He assured me that several unexpected repairs would be addressed, and I couldn't be happier knowing that only OEM (Original Equipment Manufacturer) parts were used, despite the insurance company's attempts to cut corners. These professionals exemplify reliability, and it’s crucial to remember that Tesla stands firm on using only the best parts for repairs.

Nov 19, 2024 · Charly

Dear Classic Collision, Hopefully, this message finds you well. I recently had my vehicle repaired at Classic Collision in Corona on Temescal Canyon Road. Jacob was the one who assisted me with my car. He was very attentive, friendly, knowledgeable, and kind. My vehicle was in his care for roughly two weeks, and during that time, they provided me with both automated and voice calls from Jacob as to the status of my vehicle, what was done, and where they were in the repair process. I HIGHLY recommend Classic Collision in Corona on Temescal Canyon Road for auto collision repair work. Please ask for Jacob. He provides exemplary customer service and reflects great credit to himself and Classic Collision. Thank you, Jacob and Classic Collision for a job well done. Sincerely, Sean Cobb

Oct 24, 2024 · Sean Cobb

This is the second time I have use Classic Collision at Dos Lagos. I was very happy with the way my vehicle looked after repairs. For my most recent repair, Jacob was great to work with. He communicated with us the entire process. I appreciate how detailed he was about what was going on with the vehicle. I definitely recommend and will use again.

Oct 08, 2024 · Jessica Overholtzer