CHRISTIAN'S Automotive

These guys very clearly do not want my or anyone’s business. The owner and most of his staff have been completely rude to myself and my fiancé on at least three occasions for simple jobs on our cars. Experience 1: brought in her car with a slow leak in one tire. We both spoke to the owner at the counter. I had a perfectly professional discussion with him about what needed done to her car. Then, she asked a very reasonable question about his rough estimate of turn around time (I.e., when she would be getting back her only car, that allows her to get to work, run errands, do anything besides site at home) and he scoffed at her and said rudely “…when it’s done”. I would think an experienced mechanic could simply say “yeah this is a quick fix, should be done sometime today” Experience 2: she called for an inspection and oil change. She was rudely told the inspection could be done this week but not the oil. Fair enough. She asked when the oil change could be planned. He said after a long exasperated pause “….. we’ll handle that when you’re in for your inspection next week”. Ok, so we have to wait to make this plan until later when you’re already booking out pst next week. Why not take a look at your schedule, write something down, and provide a date to arrive? Instead, he has discussions by phone, takes no appointments, and then obviously does not communicate this to his staff either. Which leads me to my third experience…. Experience 3: my truck needed its inspection. I call last week to say “hey I need a quick inspection, I’d like to try to do it first thing so I can wait with it and just get to work a little late”. I asked this knowing I have a very new vehicle and having stood side by side with my old mechanic who has done every inspection on this vehicle. So I am fully aware that it takes 30-45 minutes to complete. The owner again did not take any information and just gruffly said “yeah come in next Tuesday first thing”. So, I show up today, owner isn’t there. Instead he’s got someone in the garage working on another car. Comes out to ask what I need, and I explained the above conversation and plan. He says immediately “ain’t happenin today”. To which I say “wellll, I called last week and this was when he wanted it brought in, so I’m not really understanding.” He proceeds to rudely give me a bunch of lip about how it sucks when people want to wait for their inspection and he’s elbow deep in this other job etc. so I say “well I’m sorry but I’m just doing what I thought was agreed to, I don’t know what else to tell you”. He says “ok well if you wanna wait just give me the key and Jordan will do it when he gets in. Gonna be at least 30-45 minutes”. Which sounds like 30-45 min before his coworker was to arrive. So I say “oh I don’t have that much time this morning that’s why I was trying to make a plan for first thing” to which he claps back “buddy how long you think these things take? I gotta jack it up, pull the tires, it’s at least a half hour, and we don’t even make any money on these jobs” (which may be true in the case of a 2021 truck, but certainly their findings on older cars needing repairs are why they’re in the business so it’s not my problem they won’t make anything off me. Don’t like, stop doing inspections). So I reply “I understand exactly how long an inspection takes, I thought you said he’d be in a half hour from now” and he rudely replies clarifying his initially very unclear statement as if I’m the jerk in this scenario. He takes the key for a minute while I wait for his coworker to show up. And then I realized: every single one of these three out of three experiences with this business has come with horrendous treatment of the customers that put food on their table and keep their lights on. There’s no need for them to take my money if that’s the attitude they take in every interaction. So for me it’s an easy choice… never again will they get my business because they clearly don’t want it. And you should stay away too unless you like being treated that way.

Oct 15, 2024 · Eric Ouellette

These guys very clearly do not want my or anyone’s business. The owner and most of his staff have been completely rude to myself and my fiancé on at least three occasions for simple jobs on our cars. Experience 1: brought in her car with a slow leak in one tire. We both spoke to the owner at the counter. I had a perfectly professional discussion with him about what needed done to her car. Then, she asked a very reasonable question about his rough estimate of turn around time (I.e., when she would be getting back her only car, that allows her to get to work, run errands, do anything besides site at home) and he scoffed at her and said rudely “…when it’s done”. I would think an experienced mechanic could simply say “yeah this is a quick fix, should be done sometime today” Experience 2: she called for an inspection and oil change. She was rudely told the inspection could be done this week but not the oil. Fair enough. She asked when the oil change could be planned. He said after a long exasperated pause “….. we’ll handle that when you’re in for your inspection next week”. Ok, so we have to wait to make this plan until later when you’re already booking out pst next week. Why not take a look at your schedule, write something down, and provide a date to arrive? Instead, he has discussions by phone, takes no appointments, and then obviously does not communicate this to his staff either. Which leads me to my third experience…. Experience 3: my truck needed its inspection. I call last week to say “hey I need a quick inspection, I’d like to try to do it first thing so I can wait with it and just get to work a little late”. I asked this knowing I have a very new vehicle and having stood side by side with my old mechanic who has done every inspection on this vehicle. So I am fully aware that it takes 30-45 minutes to complete. The owner again did not take any information and just gruffly said “yeah come in next Tuesday first thing”. So, I show up today, owner isn’t there. Instead he’s got someone in the garage working on another car. Comes out to ask what I need, and I explained the above conversation and plan. He says immediately “ain’t happenin today”. To which I say “wellll, I called last week and this was when he wanted it brought in, so I’m not really understanding.” He proceeds to rudely give me a bunch of lip about how it sucks when people want to wait for their inspection and he’s elbow deep in this other job etc. so I say “well I’m sorry but I’m just doing what I thought was agreed to, I don’t know what else to tell you”. He says “ok well if you wanna wait just give me the key and Jordan will do it when he gets in. Gonna be at least 30-45 minutes”. Which sounds like 30-45 min before his coworker was to arrive. So I say “oh I don’t have that much time this morning that’s why I was trying to make a plan for first thing” to which he claps back “buddy how long you think these things take? I gotta jack it up, pull the tires, it’s at least a half hour, and we don’t even make any money on these jobs” (which may be true in the case of a 2021 truck, but certainly their findings on older cars needing repairs are why they’re in the business so it’s not my problem they won’t make anything off me. Don’t like, stop doing inspections). So I reply “I understand exactly how long an inspection takes, I thought you said he’d be in a half hour from now” and he rudely replies clarifying his initially very unclear statement as if I’m the jerk in this scenario. He takes the key for a minute while I wait for his coworker to show up. And then I realized: every single one of these three out of three experiences with this business has come with horrendous treatment of the customers that put food on their table and keep their lights on. There’s no need for them to take my money if that’s the attitude they take in every interaction. So for me it’s an easy choice… never again will they get my business because they clearly don’t want it. And you should stay away too unless you like being treated that way.

Oct 15, 2024 · Eric Ouellette

Awesome 👌

Oct 03, 2024 · kathleen daigneault

Awesome 👌

Oct 03, 2024 · kathleen daigneault

Dec 04, 2024 · Paul Donnelly

Dec 04, 2024 · Paul Donnelly

Jun 02, 2024 · Kengypson@gmail.com Abc123

Jun 02, 2024 · Kengypson@gmail.com Abc123

Apr 23, 2024 · William Duffy

Apr 23, 2024 · William Duffy