Chevrolet Service

Chevrolet Service, specifically referring to the service department at Graff Chevrolet-Okemos, is located at 1748 W Grand River Ave, Okemos, MI 48864. Operating as a certified "Auto Repair Station" under the Chevrolet brand, this facility is dedicated to providing specialized maintenance and repair services for Chevrolet cars, trucks, and SUVs. Leveraging factory-trained technicians and genuine GM parts, Graff Chevrolet-Okemos aims to be the premier destination for Chevrolet owners in Okemos and the surrounding communities, ensuring their vehicles receive expert care tailored to the manufacturer's specifications.

Graff Chevrolet-Okemos is strategically situated on West Grand River Avenue, a major thoroughfare, offering convenient access for drivers from Okemos, Haslett, East Lansing, and beyond. As a modern dealership service center, the environment is typically clean, well-organized, and equipped with state-of-the-art diagnostic and repair technology. The service area is designed for efficient workflow, allowing technicians to perform precise and timely repairs. For customers, a comfortable waiting area is usually provided, often including amenities such as complimentary Wi-Fi, coffee, and potentially other conveniences to enhance the waiting experience. Customer reviews often highlight a "very clean service area and waiting area very well laid out," indicating a commitment to a pleasant environment. The professional appearance and organized nature of a certified dealership service center contribute to a sense of reliability and expertise.

As a Chevrolet Certified Service center, Graff Chevrolet-Okemos provides a comprehensive range of maintenance and repair services specifically for Chevrolet vehicles. Their services are performed by factory-trained experts who possess in-depth knowledge of Chevrolet models and utilize specialized tools and diagnostic equipment. Key services include:

• Routine Maintenance: This encompasses essential services like oil changes, tire rotations, fluid checks and top-offs, filter replacements (air, oil, cabin), and battery checks. Many customers praise the quickness of services like oil changes, with some reporting appointments completed in as little as 30 minutes.

• Multi-Point Vehicle Inspections: A thorough assessment of various vehicle components to identify any necessary maintenance or repairs, providing customers with peace of mind and proactive recommendations.

• Brake Service: Comprehensive brake diagnostics, repair, and replacement, ensuring optimal stopping power and safety.

• Tire Services: Offering a wide selection of tires, along with installation, balancing, rotation, and repair services. They also offer a Tire Price Match Guarantee.

• Engine Diagnostics and Repair: Advanced diagnostics to identify and resolve issues indicated by warning lights, unusual noises, or performance problems, including complex engine and transmission repairs.

• Genuine GM Parts: Exclusive use of authentic GM Genuine Parts and ACDelco Parts, which are designed specifically for Chevrolet vehicles to ensure optimal fit, performance, and longevity. These parts are typically covered by a limited warranty.

• Collision Center Services: While the primary address is for general service, larger dealerships often have associated collision centers that handle bodywork, dent removal, paint repair, and structural damage caused by accidents. Some reviews mention communication with a collision center, indicating this is likely a service offered.

The dealership emphasizes that "Nobody Knows Your Chevrolet Like We Do," highlighting the specialized expertise of their technicians. They are equipped to handle everything from routine maintenance to complex repairs, ensuring vehicles run with the performance expected from Chevrolet.

Graff Chevrolet-Okemos offers several key features and amenities designed to enhance the customer experience and reinforce their commitment to quality service:

• Certified Service Experts: All technicians are factory-trained and certified by Chevrolet, ensuring specialized knowledge and up-to-date expertise in handling all Chevrolet models and technologies.

• Use of Genuine Parts: Exclusive reliance on GM Genuine Parts and ACDelco Parts guarantees that all replacements and repairs utilize components specifically engineered for Chevrolet vehicles, maintaining original equipment quality and integrity.

• Online Scheduling: Customers can easily schedule service appointments online, offering convenience and flexibility for busy schedules.

• Customer Lounge: A "very well laid out" and clean waiting area with amenities like Wi-Fi and potentially complimentary refreshments, providing a comfortable space for customers while their vehicles are serviced.

• Transparent Communication: Many positive reviews highlight good communication from service advisors, providing updates on vehicle status. Some even mention receiving "extra video review of my vehicles components," offering a transparent look into the inspection process.

• Efficiency and Timeliness: Numerous customers praise the quick turnaround times for routine services, with many reporting their vehicles were done "quickly and on time."

• Tire Price Match Guarantee: This feature provides customers with assurance that they are getting competitive pricing on new tires.

• GM Rewards™ Program: Customers can earn and use points for service, parts, and accessories, adding value for loyal Chevrolet owners.

While some reviews reflect negative experiences related to post-sale support or initial diagnostics, a significant number of recent reviews highlight highly positive interactions with the service department, praising the professionalism, efficiency, and customer-focused approach of individual staff members and the overall team.

Customer reviews for Graff Chevrolet-Okemos offer a mixed perspective, with several highly positive experiences regarding service, alongside some notable negative feedback primarily concerning post-sale issues and initial problem diagnosis. However, focusing on the service department, common themes emerge:

• Efficiency and Speed of Service: Many customers commend the service department for being "quick and painless" for routine maintenance like oil changes. Phrases like "done quickly and I was on way" and "service was easy to schedule and done on time" are frequent.

• Professional and Competent Work: Several reviews describe the work as "professional and competent," expressing satisfaction with repairs and maintenance, indicating a high standard of technical execution.

• Positive Customer Service Interactions: Numerous individuals praise the "friendly and professional Service Team." Specific staff members are often highlighted for their helpfulness and excellent customer service, contributing to a pleasant experience.

• Transparency and Communication: Customers appreciate being kept informed about their vehicle's status. The "extra video review of my vehicles components was great," providing a transparent look at issues.

• Trust and Reliability: Many express trust in the "Graff Team" and state they "always go to Graff Chevrolet" for service, even for non-Chevrolet models, demonstrating a strong sense of loyalty.

Conversely, a significant negative review details a post-sale experience where a vehicle developed a cracked radiator shortly after purchase, with the customer feeling a lack of support and a refusal for reimbursement from the dealership's GM and service manager. Another review mentioned issues with tire rotation not being performed and a Bluetooth issue not being resolved after a software update. While these experiences point to areas for improvement in overall dealership consistency, the bulk of service-specific feedback emphasizes positive aspects such as quick service, friendly staff, and professional work.

Graff Chevrolet-Okemos regularly offers various promotions and incentives for their service department to attract and retain customers. While specific, real-time deals are dynamic, common promotions include:

• Service & Parts Offers: These are frequently updated and can include discounts on specific services, parts, or accessories. Customers are encouraged to check their official website for current specials.

• Tire Price Match Guarantee: This ensures customers receive competitive pricing on new tires, offering value and convenience.

• GM Rewards™ Program: As part of the national GM Rewards™ program, customers can earn and redeem points for eligible service, parts, and accessories, providing ongoing benefits for loyal patrons.

• Multi-Point Vehicle Inspection: Often offered as a complimentary service, this provides customers with a comprehensive understanding of their vehicle's health without an upfront cost.

• Online Scheduling Incentives: Occasionally, dealerships might offer minor discounts for scheduling service appointments through their online portal.

For the most current promotional information, customers should visit the official Graff Chevrolet-Okemos website () or contact their service department directly at (517) 507-4920. Their service hours are Monday to Friday, generally from 7:30 AM to 6:00 PM or 8:00 PM on certain days, making it convenient for scheduling inquiries and appointments.